Unfiltered Story #127642

, , | Unfiltered | November 25, 2018

I work at a seafood to-go place in VA. We also have a candy store right next to us.

Customer: Hi,do you know what where the lobster is?

Me: Sure,ma’am it’s in the far left display case.

Customer: No! Not lobster like that.

*Im so confused on what she wants that I try different options. She’s also clearly irate*

Customer: No! Who would eat fried lobster, baked lobster, or even frozen lobster!

Me: Well ma’am, that’s all the lobster in our stock. If you could show me where you think it is I’ll try to find it but if not, i suggest going to the supermarket.

Customer: No, those people are idiots like every other person in restaurants. Just give me your manager.

*I explain to my manager the problem and he confirms that we don’t have any other lobster.*

Customer: Oh, finally! That idiot you hired doesn’t know your stupid stock! Now give me my Lobster!

Manager: I’m sorry, but my wonderful employee just showed you all our selection of lobster. Have you gotten lobster from here before?

Customer: Yes! Fine,if you don’t know where it is, I’ll show you.

* The customer leads us out of the building and walks next door to the candy store.*

Customer: See! I get my lobster from your stock every time!

Me:*highly doubting this* OK Ma’am, can you please show us where it is so we can make future notes?

* Customer leads us inside and beelines to the gummy section.*

Customer: See! No wonder there’s a saying “The customer is never wrong”

* My manager and I are staring at the gummy lobsters she’s pointing at. I really want to say something, because I’m afraid I’ll get fired Luckily, my manager says it for me.*

Manager: Have you also heard the saying “There’s an idiot born every minute”? First of all we’re in a candy shop, second that’s gummy lobsters, and third, after my employee and daughter ring you up, you’re officially banned.

Customer: Why? What did I do?

Manager: That’s what happens to idiots who cause my employees discomfort.

Customer: Fine, I was never coming back anyway!

*She throws the bag of gummy lobsters at me and storms off yellin cuss words and like every other customer does…

Customer: I’ll be calling corporate!

I Don’t Think You Are An A**hole; I Know You Are

, , , , | Right | November 22, 2018

(I work at the express lane at my store, which means customers can buy groceries online and then pick them up at the store. It’s a couple days before Thanksgiving, so we have a lot of orders. I’m in the middle of picking an order and looking for a product when a man stands in front of me. Thinking that he’s looking for something behind me, I step to the side, and so does he. I try again, and he steps with me.)

Customer: “I want to talk to you.”

Me: “Okay.”

Customer: “Where are canned sweet potatoes?”

Me: “I think on aisle one.”

Customer: “I don’t want you to think; I want you to know.”

Me: “Customer service would know better than I do.”

(We look, and no one is behind the desk at the moment, but I know if he goes over, someone will help him right away.)

Customer: “No one is there right now.”

(He doesn’t leave and keeps standing in my way. I sigh and pull out the radio that all express lane workers and managers carry.)

Me: *on radio* “Where are canned sweet potatoes?”

(No response.)

Me: “Um… they’re not getting back to me. Again, customer service would know better than I do, but I think they’re on aisle one.”

Customer: “I know you’re trying to just pawn me off to someone else. I’m not moving until I get an answer.”

Me: *on radio* “Where are canned sweet potatoes?”

Manager: *on radio* “Aisle one.”

Me: *on radio* “Thank you.” *to customer* “Okay, they’re telling me aisle one.”

(The man looked skeptical as he walked back over to aisle one. I had to rush to finish my order on time.)

Tic-Tac-Too Late

, , , , | Right | November 22, 2018

(It’s early Thanksgiving morning, and the rush of people who have forgotten something is beginning. I’m checking out a customer when a young mother and her one-year-old daughter come into my lane. The child is being very fussy. I smile at the mother.)

Mother: “I know. Here.” *grabs some Tic-Tacs and gives them to her daughter* “Instant toy.”

(Another lane opened up and the cashier took the mother and child. The girl had fun shaking her Tic-Tacs while her mom checked out. She started chewing on the box as they left, and I noticed that they were not charged for the mints.)

Unfiltered Story #126429

, , | Unfiltered | November 22, 2018

(It’s the day before Thanksgiving. I’m working the registers and it is a nonstop line of people. Where I work, if you buy over $50 worth of stuff, you have to sign a credit slip. I have a lot of people who need to sign for their groceries. About halfway through my shift, I realize the pen from my station is missing. I borrow a pen from another cashier.)

Woman In Other Lane: “Oh yeah, I’m really bad about taking pens from places. Here, I’ll contribute to the cause since I’m so bad.”

(She takes a pen out of her purse and gives it to me. It’s a nicer pen than what we normally let our customers use.)

Me: “Thank you! Have a good Thanksgiving.”

Woman in Other Lane: You as well.

Unfiltered Story #126426

, , | Unfiltered | November 22, 2018

(The store I works at is open on Thanksgiving Day until two o’clock. We have a steady flow of people from morning until about one in the afternoon. This is the common conversation at the register:)

Customer: “Do you have to work late today?”

Me: “No. The store closes at two.”

Customer: “Have you had a lot of people here today?”

Me: “Yes, but this is nothing compared to yesterday. Yesterday was nonstop.”

Customer: “Are you cooking your Thanksgiving dinner?”

Me: “No. My mom is. It’s just intimate family this year, so they have no problem waiting for me.”

Customer: “Thank you for being here today.”

Me: “You’re welcome.”

(I didn’t dare tell anyone that I had no choice and I was scheduled to work Thanksgiving Day.)

Page 3/4312345...Last