Needs A Strong Stomach For This Coworker

, , , , | Working | September 21, 2019

(I am working a childcare job. The family has twin girls, each with a unique set of special needs. Their parents have assistance almost around the clock, so I have several coworkers. Most of them are great, but there is one girl I positively dread having overlapping shifts with. She constantly gets into juvenile power struggles with the children over the stupidest things, simply because she can’t stand to be contradicted. For instance, she’ll nitpick the little girls’ games of make-believe for being too absurd and demand that they play differently. The children are not compliant, nor should they have to be, and the rest of us have to diplomatically referee between an elementary schooler and a college student. Basically, when I have to work with her, I’m monitoring three stubborn children instead of two, and the worst one can’t be put in timeout. Despite the fact that I break out in stress-hives at the sound of her voice, I am never anything but professional and polite to her. I also work with another family and have arranged playdates between these two sets of children for a number of years with great success. I have brought kids from both families to meet at a small festival hosted by a church nearby. The boy in this story is from the other jobs, so my coworker is not, has never been, nor ever will be in any position of authority over this boy. I am quite petite and the boy is harmlessly amusing himself by clasping his arms around my waist and attempting to lift me off the ground, with moderate success.)

Coworker: *harshly, to [Boy]* “Don’t do that! She just ate lunch; you’re going to make her sick!”

Me: *to [Boy], but reasonably loud enough for my coworker to hear* “That’s okay, sweetie. I’ve got a strong stomach. You’re fine.”

([Boy] continues lifting.)

Coworker: *snapping at [Boy] again* “I told you to cut that out!”

(I respond directly to [Coworker] this time, with a pleasant tone, generously thinking she may not have heard me before and was genuinely concerned for my well-being.)

Me: “I won’t get sick. I told him it was okay.”

Coworker: *to me* “But I told him to stop.”

(She says this so smugly, as though it’s the unquestionable end of the subject. [Boy] is now looking to me for guidance, obviously concerned that he might be in trouble. I am an extremely patient, even-tempered person, but I am not being paid to deal with her attitude today and for once, I am not going to take it. I put a hand reassuringly on the boy’s shoulder and then very slowly turn to face her. I look her dead in the eyes with the sternest, most withering stare I can muster. When you work with children, you can get pretty good at that stare.)

Me: *deliberately and forcefully* “But. I. Said. It. Was. Okay.”

(She backed off immediately and barely spoke to me the rest of the afternoon. She was still an obnoxious human being, terrible at her job, and a pain to work with, but after that confrontation, she never again attempted to exert any authority over me. She was eventually fired after another of her stupid power struggles lead to the child with brittle bones slipping on a wet bathroom floor and breaking her leg. The worst part of all of this, though? She’s now a special education teacher.)

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Unfiltered Story #167572

, , | Unfiltered | September 19, 2019

Just before closing, the phone rings.

Me: (Company name), how can I help you?
Older Woman: I need to speak to Jasmine.
Me: Ma’am, I’m sorry, we don’t have a Jasmine here.
OW: Yes do you! I need to speak to her NOW!
Me: *Having double checked our employee directory* Are you sure you spoke to Jasmine at (company name)? I don’t see a Jasmine anywhere in our company.
OW: She’s a black woman and I spoke to her the last two days and you need to put her on the phone!
Me: Ma’am, are you sure you don’t have the wrong–
OW: NO I DON’T! You know what? Y’all are just common F***ers! *click*

(The kicker? I was reading Not Always Right at the time. Did karma just call me?)

Too Chicken To Admit Their Own Mistake

, , , | Right | September 16, 2019

(I’m a personal shopper at a local grocery store. Every once in a while, mistakes will happen, the most common being when an item accidentally gets left out after being rung up. When this happens, 98% of the time the customer will call back and complain that they didn’t get their item. We’ve also had customers call and say they didn’t get an item that they didn’t even order, but we’ve had to give it to them for free. A new manager allows us to now tell a customer if they didn’t order something correctly, to try and not give so much stuff away for free. One day, I’m working on my third or fourth order of the day when I get called into the office. A coworker is on the phone with one of my customers.)

Customer: “[My Name] messed up my order! I didn’t get my chicken!”

Coworker: “I’m sorry to hear that.” *pulls up the order to verify that chicken was actually ordered*

Customer: “I can’t believe this! I ordered three packs of chicken and I didn’t get them! It’s all [My Name]’s fault!”

Coworker: “Uh, ma’am? I’m looking at your order, and says you ordered the chicken breast from behind the meat counter.”

Customer: “No, I didn’t! I ordered the packs! They were on sale for $1.99 a pound. But I didn’t get my chicken!”

Coworker: “No, the $1.99 chicken is behind the counter. The packs are $4.99 a pound. You actually ordered three chicken breasts from behind the counter, and they’re wrapped in paper.”

Customer: “There’s no chicken! And on the receipt, it only shows one thing of chicken that was rung up!”

Me: *whispers* “I gave her the chicken. I’ve only had one customer order chicken so far today. She definitely ordered from behind the counter.”

Coworker: “Ma’am, the chicken you ordered is from behind the counter. You ordered three breasts which were wrapped up together in paper. They were only rung up once because that’s the price of all three of them together.”

Customer: “I didn’t order from behind the counter! I ordered three packs for $1.99! [My Name] messed up my order!”

(This goes back and forth a little bit more, until my coworker gives up trying to explain that the customer ordered the wrong thing.)

Coworker: “Tell you what. I’ll personally grab you three packages of chicken and put them in the cooler myself, and I’ll just give them to you. Okay? But when you’re online ordering, you’ll know if the chicken is from behind the counter because it will ask you for the number of breasts you want.”

Customer: “Fine.”

Coworker: *hangs up* “A**hole.”

Me: “Is that all she wanted? I gave her exactly what she ordered.”

Coworker: “I know. It’s not your fault she ordered the wrong thing and you can’t read her mind.”

Me: “I hate customers who try to get me in trouble.”

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The Tale Of The $300 Headache

, , , , , | Working | September 13, 2019

My store offers a service where you can order groceries online and pick them up at the curb at a scheduled time. Normally, we upload the orders from our handhelds onto the computer which is linked to one of the registers. From there, we print out a receipt which gives us the total. When customers pick up outside, if they did not pay online, we input the total into an app on an iPod and take credit card payment that way. We have one customer who uses our online grocery service and pays for her groceries with an EBT card. Debate about whether or not she should even be allowed to use a luxury service like this aside, our system is not at all set up for EBT, but we can’t refuse her service because of policy and discrimination and such. Instead, we have to take extra steps with her orders and she has to come into the store to pay at our register. This means we cannot run her order through the register until she comes. It’s annoying, but since she is the only customer we have who pays with EBT and she only shops every couple of weeks, it’s not that big of a deal. 

Our pickup times run from 10:00 am to 7:30 pm, and customers are allowed to come as late as 8:00 pm, which is when our department closes. If they come after 8:00, they must come inside and customer service has to get payment. 

One day, our EBT customer places a large order that is scheduled for a pickup at noon. I shop the order and give her a call telling her it’s ready and she can come pick it up. She does not show up at noon, and at one I have to leave. I ask my manager if I could put the order into the register, then suspend it so when she comes my coworkers just have to hit the total button, but I am told no. A coworker says that she will take care of it when the customer shows up. I return that evening around 6:45 to grab something really fast for dinner, and I see that this customer still has not shown up. I figure that she will probably come the next day and leave. 

The next day, I come in for work and see that the customer has picked up her groceries. An hour later, the same manager comes to us, panicking and demanding to know what happened with this order. I tell her that the customer did not come before I left, and I text the closer, who says she still hadn’t come before he left at 8:00. A little investigation turns up this glorious moment of stupidity.

Turns out, the customer had come in at 8:20 to pick up her groceries. The customer service clerk on duty at the time was new and had absolutely no idea what to do with the order. Fair enough. Rather than telling the customer that she couldn’t process her order and that she had to come back the next day when someone was here to help her, the clerk decided to just give her her $300 grocery order for free!

The manager tells us that since it is our order, it is our problem, and we are responsible for getting payment from her. We are told to call this customer every hour to tell her to come back and pay. We do, but we still have not made contact before my shift ends, and I leave with a $300 headache. She does come in after I leave, but can’t pay then for some reason, and comes back the day after that to pay.

Now, if we have EBT orders, we have to run them through the register and suspend the transaction until the customer comes. What really tickedc me off, though, was when my manager said that the closer should have stayed late, because the customer showed up twenty minutes after he left. If a customer still has not picked up their order by 8:00, odds are they will pick up the next day. We will occasionally stay past close to get a head start on the next day, but that is usually only around the holidays when we know we will be swamped. Otherwise, 8:00 means we punch out and leave for the night.

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Unfiltered Story #162058

, , | Unfiltered | September 7, 2019

It’s been raining in our town for days. It was also raining this evening.

I walked into our local grocery store, and went to grab a cart. Two young ladies were also grabbing a cart.

The second one says, “Eww, why are they all wet?”

The first one glances at me, looks back at her friend, and says, “I think it’s because of the rain.”

First one looks over at me again, and I say, “Yeah, that was my first guess, too.”