(I work at a company that helps supply home security systems and other home-automation equipment to customers. I get a call in requesting support for a door and window sensor.)
Me: “Hi, thank you for calling [Company]. My name is [My Name]; how may I help you?”
Customer: “Hi, I’m having an issue with a sensor.”
Me: “May I have your phone number to pull up your account, please?”
Customer: “Sure, it’s [phone number].”
(I put the phone number into the system, but nothing comes up.)
Me: “My apologies, sir; I’m not certain if I entered that number correctly. Just to verify, that number is [correct phone number]?”
Customer: “Yes, that’s it.” *muttering* “I don’t even know why I’m paying you guys.”
Me: “Okay, that’s still not pulling anything up; may I have your address, please?”
Customer: “It’s [address], in [City].”
(I put the address into the system, but don’t pull up anything.)
Me: “I’m sorry, it’s not coming up,. I’m not sure if it’s user error or—”
Customer: “Okay, I’ve had enough of this bulls***! You guys are f****** useless. I’m going to set off my alarm so it comes in to you guys.”
(Before I can protest and tell him that I’m not at the monitoring station, he’s armed his system and entered the duress code to call the police.)
Customer: “Can you find me now?”
Me: *shocked* “Y-you’ll have to talk to [Monitoring Company] about that.”
Customer: *alarm siren blaring in the background* “I’ll talk to them, then.” *click*
(I pause for a moment.)
Me: “Well, that was the most interesting call I’ve gotten so far.”