Aunty Is Unable To See The Meat Of The Matter

, , , , , , , , | Right | January 28, 2021

My family and I are visiting a well-known custom burger place. They have a large selection of toppings you can choose to put on your burger, and they even have the option to make a vegetarian burger. None of my family members are vegetarians.

We all start ordering our burgers. Then, my aunt orders a vegetarian burger. A few of us are surprised, but we say nothing about it. We get our peanuts and sit down to wait.

Once our order is called, we go get our food and dig in. At this point, the aunt speaks up, asking where the meat in her burger is. We point out that she asked specifically for a vegetarian burger and that it wouldn’t have meat for that very reason. After an argument with us, she gets up to demand that the staff remake the burger for her and include the meat she didn’t get.

They made her another burger. We made sure to go back the next day and apologize, and we never let her come with us again.

1 Thumbs
305

That Is A Big Gelato-No-No

, , , , , | Right | December 8, 2020

I work at a local, small-batch gelato place. During a fairly busy evening, a man comes up to the counter and orders a small gelato. While I’m scooping it for him, he says the following:

Customer: “I bet there’s a whole bunch of air in the bottom of that cup.”

Me: “Sorry?”

Customer: “It’s a money-making scheme. You probably just coat gelato over the top of the bowl and leave a whole bunch of air in the bottom.”

Me: “Actually, we use flat spatulas to scoop the gelato so that it fills up the entire cup.”

The man ignores what I say and proceeds to reach over the glass and grab the cup from my hands as I’m scooping it. He then uses his tasting spoon — used — to scoop all of the gelato out of the cup and onto the glass. He holds up the now empty cup.

Customer: “See? There’s nothing in there.”

Definitely one of my worst customer interactions.

1 Thumbs
258

Taco’ Bout Crazy

, , , , , | Working | July 2, 2020

When I am a teen, I am walking down the street, enjoying the summer sun, and sipping from a Gatorade bottle that I brought from my house. Set up in a parking lot along the street is a taco truck. I haven’t come within fifty feet of the truck.

A vendor leans out of the side of the truck and points at me.

Vendor: “Hey! Hey, you need to pay for that!”

Me: “Huh?”

Vendor: “You need to pay for that bottle!”

I shook my head at this and kept walking, but the guy actually climbed out of the truck and started chasing me. I ended up booking it down the street and outpacing him, but it was still one of the scariest events of my life at that point, and I ended up avoiding that stretch of street for a couple of years afterward.

1 Thumbs
326

Even This Conversation Is Out Of Tune

, , , , , | Right | June 12, 2020

Customer: “I would like to order a pack of Martin Strings in the gauge of 9-46.”

Me: “Great, do you have an item number or SKU number for those strings?”

Customer: “No, I don’t, I just thought you would have that already.”

Me: “Well, sir, we sell thousands of different musical items every single day and it’s hard to keep record of everything. I would be happy to look that up for you, though.”

Customer: “Okay, thanks!”

As I’m pulling up the item on our website, the customer is mumbling something under his breath.

Me: “Okay, sir, I believe I found the set you’re looking for?”

Customer: “Now make sure it comes in the right tuning of EBGDAE, okay?”

Me: “Well, sir, the strings come how they come and it is up to you to tune them correctly.”

Customer: “So, you mean to tell me that they don’t come tuned?”

Me: “Sir, you have to put the strings on the guitar before you can tune them.”

Customer: “Well, I believe that is bad customer service. If you expect me to order, then you must make sure they are in the correct tuning.”

Me: “Sir, the strings don’t come in a tuning; the term ‘tuning’ refers to the tension you set the string on the guitar that creates a certain pitch. There is no such thing as strings that come in a standard tuning.”

Customer: “Fine. Then I will order from a different company that will tune them for me, so I can play my guitar without sounding like a [disabled slur].”

Me: “Okay, sir, make sure the next company you order from gets the standard tuning for you on the strings!”

1 Thumbs
443

More Than 60% Of Customers Can’t Read

, , , , , | Right | May 21, 2020

Customer: “What are those sandals ringing up as?”

Me: “$9.99, miss.”

Customer: “Is that 60% off?”

Me: “Um… I can check.”

I check the original price really quickly, thinking how odd this request is.

Me: “No, it’s only about 40% off.”

Customer: “But your advertisement said all sandals are 60% off.”

Me: “May I see this ad?”

She shows me one of our email advertisements that says, “Up to 60% off!”

Me: “Ma’am, it says up to 60% off; it does not guarantee that you’ll get 60% off.”

Customer: “So, your ads are full of s***?”

Me: “No, they aren’t, ma’am, it just means that not all of our sandals are 60% off.”

She starts screaming at me.

Customer: “No, your ads are bulls*** and your cards do nothing useful and I want my 60% discount.”

I’m doing my best not to rip off her head and keep a calm tone.

Me: “Ma’am, I can’t further discount an item. If you want another discount, you may go talk to customer service.”

She stormed over there and the store manager eventually came up and made me give her 60% off. I’ve never been more disappointed in my manager in my life.

1 Thumbs
339