I work for a premium tech support line. Lots of rich clients use us as we’re always available and we can usually fix any problem quickly using remote access to the computers.
Caller: “Someone is hacking the family computer!”
Me: “Okay, ma’am. What makes you think that is what is happening?”
Caller: “It always happens at night! I power it down at night, so it’s not me or the family!”
Me: “Okay, let’s take a look at the computer!”
I start looking through the Internet history. From 9:00 am to 9:00 pm, it’s all “God is good, family, Baptist church, religion is the only way to save your soul” stuff.
From 11:30 pm to around 2:00 or 3:00 am, it’s all pretty hardcore adult material — gay, straight, and some very niche stuff. You name it, it’s there.
Me: “I think I can see the problem. Is it just you who has access to the computer at night?”
Caller: “My babies would never look at that stuff! How dare you suggest that they would?!”
Me: “I’m sorry, ma’am, I was just troubleshooting—”
And from there, she starts going all TMI.
Caller: “They’re on their p*rn medication, and they talk to the church leaders about that every week!”
She starts raving and raging for a good few minutes — she seems like she’s been needing to get this off of her chest — until I hear a male voice instead. He sounds like a teenager.
Other Caller: “Mom, go and sit down. You know how stressed you get.”
The voice suddenly addresses me.
Other Caller: “No, it’s not hackers. Yes, it was me. Yes, I have learned how to use private browsing now. She won’t be calling again. Thank you!” *Click*
Another ticket resolved!