Feedback Is Not Music To Your Ears

, , , | Right | February 22, 2019

(I work at a popular CD store. The music we play over the speakers is limited to a list sent weekly to us from the head office, and usually involves a collection of recently-released albums and compilation albums. We don’t have a choice over what plays further than picking between said albums throughout the day. On this particular day, we’re playing an upbeat album of recent top-40 pop hits. It’s a very popular album and I regularly hear customers singing along in the aisles. However, my coworker asks me to speak to a man who insists he wants to give negative feedback on the music playing in the store.)

Me: “Hi there. My coworker tells me you wanted to give some feedback on our in-store playlist?”

Customer: “Yes, it’s too loud.”

Me: “My apologies, sir, we have to have it to a certain volume for it to be heard from the front of the store.”

Customer: “I just don’t understand why you have to play it at all. You know, it’s disturbing. Customers aren’t going to want to stay and browse with this racket playing.”

Me: “Well, unfortunately, we don’t get much of a say over what we get to play in the store, but I’m always happy to pass on feedback and any requests about other kinds of music that our customers would like to hear. Is there a particular genre or even an artist that you could recommend?”

Customer: “No! You don’t understand. It’s the music that’s the problem! You shouldn’t play any music at all!”

(At this I’m stunned silent and glance across at my coworker, who is trying his hardest to hold back his laughter.)

Me: “I’m sorry, sir, we have to play something. We’re a music store.”

Customer: “I’m giving you my feedback as a regular, paying customer!”

Me: “And I appreciate that, sir, but I’m trying to explain to you that—“

Customer: “I’M TRYING TO GIVE YOU MY FEEDBACK. If you don’t want to listen to it, then I’ll take my business elsewhere.”

(And with that he turned around and left… and lo and behold, he was back the following week because, as it turns out, all the other music retailers in the area play music, as well, and none of them are willing to not play music in their stores, either. Surprising, I know!)

Unfiltered Story #127624

, , , | Unfiltered | November 24, 2018

(I am a 14 year old who has been in dire needs of reeds for my clarinet and since I’m top clarinet in my highschool band I’ve been put under some high expectations)

Me: *walks into to store* Um hello?
Cashier: Hey what can I do for you?
Me: How much does a box of reeds cost?
Cashier: $28 if you count plus tax
Me: S*** I only have $25
Cashier: How much do you need exactly?
Me: Just a few
Cashier: Give me a moment *pulls out a box of reeds and gets three from it*
Cashier: Here
Me: Oh thanks! How much do I owe?
Cashier: None. My manager isn’t here. Don’t tell anyone
Me: Thank you so much!!

(To whoever you were man! You cheered up a young musician in need!)

TV Killed The Music Store

, , , , | Right | October 8, 2018

(I’m working the front desk register alone at my guitar store, when a customer comes in asking about guitar stands. After spending fifteen minutes looking for the particular stand he’s asking about, I realize we’re out of stock.)

Me: “I’m sorry, but we don’t have that particular stand in stock right now. Would you be interested in one of our other stands?”

Customer: “Well, no. It’s actually for a TV, so none of your other ones would work.”

Me: *facepalm*

It’s A Bad Sign When They Call About A Bad Sign

, , , , | Right | October 6, 2018

(I manage a small music store that’s one of nearly 150 locations nationwide. I’m standing next to one of my coworkers as he takes this call, and can hear most of what the caller is saying. My coworker fills me in in the rest afterward.)

Coworker: “Good afternoon. [Music Store]. This is [Coworker].”

Caller: “Can I talk to the owner?”

Coworker: “Uh, my manager’s here, if you want to talk to her.”

Caller: “Put me through to the owner.”

Coworker: “We’re one store in a large corporation. I can give you the number for our corporate office, but I can’t get you the owner directly.”

Caller: “Well, who’s in charge of your sign?”

Coworker: “Our… sign?”

Caller: “On your door. I was driving by and saw your sign, and I don’t like it. You’d get more business if you had a more regular sign.”

Coworker: “Um… Okay. Is there anything else I can help you out with? Something I can put aside for you?”

Caller: “No, I was just calling about your sign.”

(Our business is primarily geared toward music students, so our logo uses a fun, jazzy font. The sign on my store is black and red on white, backlit, and similar in size and brightness to all the other stores in our shopping center. I have yet to figure out what makes it stand out, or what this caller even meant by “regular.”)

What Is His Plan With That Harp String?

, , , , , | Right | September 29, 2018

(I am a woman, and I have long, red hair. A dirty, bedraggled customer, carrying an autoharp in a case that looks to consist entirely of duct tape, approaches me.)

Customer: “Hello. I need a string.”

Me: “Sure! No problem. Which one?”

Customer: *puts autoharp on counter, points out string*

Me: “Great!” *gets string* “Here you are!”

Customer: *as I’m ringing him up* “You have beautiful hair. I’d love to put your head on a pike and carry it around with me.”

Me: *so shocked I can’t think of a single thing to say* “Your total is [total].”

Customer: “It would just be so pretty.”

Me: *finally thinking* “Yeah, I definitely prefer my head attached to my body. Have a nice day.”

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