Being Helpful Has A Musicality To It

, , , , | Right | February 28, 2021

As an avid musician, I like to go to music stores and shop around, looking at different instruments. I’m in a music shop near where I live, browsing the orchestral section. I’ve ordered a new trumpet and bass trombone and am just waiting for it to be brought out from the warehouse. I’m dressed in a navy blue jacket with a white shirt on, similar to the uniform of the shop.

An elderly couple walks up to me and asks a question.

Elderly Woman: “Excuse me, sir, would you be able to tell me where I could find [percussion instrument]?”

Me: “I’m sorry, I didn’t catch that.”

Elderly Woman: “Would you be able to help me find this instrument?”

She then shows me a picture of said instrument.

Me: “I’ll have a look around for you. I’m not a drummer or percussionist by trade, rather a brass musician, but I’ll try and help.”

We look, and I am unable to find it.

Elderly Man: “Would you be able to look at your store guide to help us find this?”

Me: “I don’t actually have a store guide, as I’m not an employee, but I figured that I’d try and help. It’ll be best to see an employee about it.”

Couple: “Okay.”

They go and ask about it and order their instruments. An employee announces that my instruments are ready for collection. I see that there are two large boxes and an additional small box that I did not order.

Me: “Why is there that additional box? I only ordered two items.”

Employee: “The couple over there told us of your generosity and how you tried to help them, and we figured you deserved a reward for it.”

Me: *To the couple and the employee* “Thank you so much.”

It was a Harmon mute, which I’d been looking for for a while.


This story is part of our Feel-Good roundup for February 2021! This is the last story of this roundup, but we have plenty more feel-good stories for you! Just check out the January Feel-Good roundup here!

Read the next Feel Good roundup for February 2021 story!

Read the Feel Good roundup for February 2021!

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Can’t Find “A” Piece Of Music

, , , , | Right | February 6, 2021

I work in the music and video department of a big box retailer, when CD singles are still a thing. I know my department inside out, can tell you exactly where a particular CD is and how many we have left, and keep up to date with the latest music to ensure I can help my customers.

Customer: “I’m looking for a song, but I don’t know who sings it.”

Me: “That’s okay! I’ll help you figure it out. Do you remember if it was a man or woman singing?”

Customer: “I’m not sure.”

Me: “What type of music was it? Was it dancey or a ballad? Rock or pop? Fast or slow?”

Customer: “I don’t remember.”

Me: “Do you know when it came out?”

Customer: “Not really, no.”

Me: “Was it a solo act or a band?”

Customer: “I don’t know.”

Me: “Do you remember anything about the song at all?”

Customer: “I think it had ‘A’ in the title.”

I spread my hands to indicate the hundreds of CD singles in front of us.

Me: “That could be pretty much any song we have here. Why don’t you come back when you have a bit more information?”

Customer: “Oh, okay.”

Guess I should’ve been working on my mind-reading skills, instead.

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Fifty-Two Oscar Nominations Say Otherwise

, , , | Right | January 2, 2021

I’m working in a CD and DVD store. As in a lot of places, it’s unfortunately common for customers to march over and just bark the name of the movie or artist they’re looking for without any further information. We also place and hold orders for customers. On this occasion, a man comes up to the counter.

Customer: “John Williams.”

Me: “As in the composer?”

He looks shocked and a little affronted.

Customer: “No! That’s my name! I’m John Williams! I’m here to collect my order!”

Me: “Oh!”

I turn around to find his order and hand it over to him.

Me: “Sorry. I assumed you meant that you were looking for a soundtrack composed by John Williams or something.”

Customer: “Why would I want something like that?!

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To Be Fair, They Probably Get A Lot Of “It’s Blue!”

, , , , | Working | September 26, 2020

This is Christmastime in the late 1990s, and I’m shopping for a present for my brother-in-law. He just purchased a CD player for his home and I want to get him something for it. I decide on The Beatles’ “White Album.” There’s only one record store in my town, a now-defunct corporate chain.

I can’t seem to find the album on the CD rack, so I ask a sales clerk, who doesn’t look a day older than twenty, for some help.

Me: “I can’t seem to find the White Album by the Beatles.”

The clerk gets a dumb look on her face.

Clerk: “What’s it called?”

Me: “The Beatles’ White Album.”

Clerk: “So, the cover’s white, but what’s it called?”

Me: “It’s the White Album. It’s by the Beatles. It’s kind of famous.”

Cue an “older” clerk, about thirty.

Older Clerk: “Let’s look it up in the system.”

The older clerk goes to the computer.

Older Clerk: “Nothing is coming up. Maybe it hasn’t been released yet?”

Me: “Never mind.”

I wound up making a few phone calls and found a small record store the next town over — about eighty miles away — that had it. They offered to ship it, but I made the drive over anyway. I love small businesses with competent staff.

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Even This Conversation Is Out Of Tune

, , , , , | Right | June 12, 2020

Customer: “I would like to order a pack of Martin Strings in the gauge of 9-46.”

Me: “Great, do you have an item number or SKU number for those strings?”

Customer: “No, I don’t, I just thought you would have that already.”

Me: “Well, sir, we sell thousands of different musical items every single day and it’s hard to keep record of everything. I would be happy to look that up for you, though.”

Customer: “Okay, thanks!”

As I’m pulling up the item on our website, the customer is mumbling something under his breath.

Me: “Okay, sir, I believe I found the set you’re looking for?”

Customer: “Now make sure it comes in the right tuning of EBGDAE, okay?”

Me: “Well, sir, the strings come how they come and it is up to you to tune them correctly.”

Customer: “So, you mean to tell me that they don’t come tuned?”

Me: “Sir, you have to put the strings on the guitar before you can tune them.”

Customer: “Well, I believe that is bad customer service. If you expect me to order, then you must make sure they are in the correct tuning.”

Me: “Sir, the strings don’t come in a tuning; the term ‘tuning’ refers to the tension you set the string on the guitar that creates a certain pitch. There is no such thing as strings that come in a standard tuning.”

Customer: “Fine. Then I will order from a different company that will tune them for me, so I can play my guitar without sounding like a [disabled slur].”

Me: “Okay, sir, make sure the next company you order from gets the standard tuning for you on the strings!”

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