Will Take A Raincheck On That Raincheck

, , , , , | | Right | May 26, 2018

(Rainchecks are given at my store when a sale item is out of stock, so the customer can come in when it’s in stock and still get the sale price.)

Customer: “Do you accept people’s coupons?”

Me: “Of course!”

Customer: “Oh, I have a raincheck for this.” *indicates item*

Me: “Sure thing. Can I see the raincheck?” *receives it* “Uh, this looks different from the ones I’ve used, I better check with my coworker.”

Customer: “It’s from [Competitor].”

Me: “We cant accept rainchecks from [Competitor].”

Customer: “Why?! You said you accept people’s coupons!”

What Can I Say Except You’re Welcome?

, , , | | Right | May 24, 2018

(I am demonstrating a food item at a warehouse store when this young woman comes to my table and grabs a sample off my table without even acknowledging me or the product. She is also talking on her phone. I acknowledge her:)

Me: “You’re welcome.”

Customer: *turns to me and says* “What? I DIDN’T SAY, ‘THANK YOU’!”

Me: “Oh, sorry, I thought you did!”

(Talk about being rude!)

 


Do you hate bad behavior? Show the world how you feel by stopping by our Antisocial collection in the NAR Store!

This Time Is Not Be-Nine

, , , , | | Right | May 17, 2018

(A middle-aged couple comes to pick up their tickets at will-call. They move to the door to go in. It is locked, as doors are not open for another twenty minutes. They stare blankly at me through the window, as though expecting me to get up and let them in.)

Me: “Doors open at 8:00.”

Man: “Why? Why can’t we go in now?”

Me: “The doors don’t open until one hour before the show starts.”

Man: *appalled* “The show starts at nine?!

Me: “That’s correct.”

Man: “How was I supposed to know that?!”

Me: “It says the time right on your ticket.”

Man: *glances at ticket* “It doesn’t say the time on your website.”

Me: “Actually, it does.”

(The couple both stare blankly at me again. I take this to mean, “Prove it.” So, I look up the show on our website, turn my screen toward them, and point right to where it says the time of doors opening and the time of the show.)

Man: *handing the tickets back through the window* “Give the tickets to someone else.”

(They both walked off.)

That’s One Expensive Cigarette

, , , , , | Right | May 16, 2018

Me: *answering phone* “Thank you for calling [Hotel]. This is [My Name]. How may I help you?”

Guest: “Yes, my name is [Guest], and I’m seeing a charge on my credit card from my recent stay?”

Me: *pulls up reservation in the system* “Yes, ma’am, it looks like you were charged $500.”

Guest: “What? But it was my friend! We didn’t know we couldn’t smoke!”

Me: *having reviewed emails from my colleague the day earlier, I know how the previous conversation with this guest had gone* “Ma’am, my files here show that we contacted you the moment the smoke was detected and alerted you that you were going to be charged. It is our hotel policy, as we are a 100% no-smoking property, and you did sign our form at check-in agreeing to abide by this policy.”

Guest: “Yes, but I said sorry!”

Me: “I’m sorry. We had to collect the fee in order to clean the room.”

Guest: “But the room had windows! I know I signed the no-smoking form, but when we saw the windows we thought it would be okay to smoke.”

Me: “Again, ma’am, we are a 100% no smoking property.”

Guest: “That’s bullcrap! The room had windows! All you have to do is open them up and let it air out! It doesn’t cost $500 to clean!”

Me: “Well, actually, since several guests complained about the smell of smoke, we had to issue partial refunds to a couple people. Plus, we could not sell the room the following night because it still smelled like smoke. This was quite the financial loss for the hotel, ma’am.”

Guest: “But it was my friend! He didn’t know!”

Me: “As the room was in your name, ma’am, you are responsible for the activity of your guests. I suggest you speak with your friend if you are interested in being reimbursed.”

Guest: “But I said I was sorry as soon as you called about the smoke! I thought because I apologized you weren’t going to charge.”

Me: “Again, it is our policy that we are a no-smoking hotel, which you agreed to at check-in. We have your signature on file as proof.”

Guest: “Wow, this is just bad business! I’ve stayed in millions of hotels and no one has ever charged me a smoking fee.”

Me: “Again, it is our hotel policy.”

Guest: “But I said I was sorry!”

(At this point I was fed up with all the excuses. I transferred the guest to my manager, who I told not to pick up the phone so that it would go to voicemail. I later followed up with my manager and she said the woman left a message, threatening to sue us to get her money back. We’ll see how that holds up in the court of law against a form with her own signature on it!)


Do you hate bad behavior? Show the world how you feel by stopping by our Antisocial collection in the NAR Store!

Stop Mom From Happening

, , , | Working | May 14, 2018

(My mom and I are on a long trip, five hours or so, to see my dad at his current out-of-town work. We stop to get some fast food since we both forgot to eat breakfast this morning, and it’s around noon by now. After she places our orders at the drive-thru, she’s already getting pissy, and they’re taking a while. She’s told to go to one of those waiting spots, and she’s getting really mad. An employee walks out with our drinks, and one more bag than we expect.)

Employee: *apologetic* “We’re super sorry about the wait; there was a spill and we had to clean it up.”

Mom: “Whatever, but why are there so many—”

Me: “Mom, be nice.”

Employee: “Oh! We… actually felt pretty bad, so there’s two free chocolate pie slices in here. If you’re allergic, I don’t mind taking them back and trading them out.”

(Let’s just say that my mom was in a much better mood after that, and actually apologized to him for being so mad and all. All-in-all, he really cheered us up; I’m just sad we couldn’t give him a tip or anything.)

Page 4/23First...23456...Last
« Previous
Next »