Unfiltered Story #134136

, , | Unfiltered | December 23, 2018

( I am working in the drive through booth at a popular fast food restaurant and our auto greeter notifies me of a customer’s presence)
Auto Greeter: “Hi, welcome to (restaurant name), how can I help you?”
Customer: “Yeah I want a large coke and a cheeseburger with the hamburger on the side.”
Me: (slightly confused I ring up a cheeseburger and hamburger) “Okay, does your screen look correct?”
Customer: “No, I want a cheeseburger, hamburger on the side!”
(At this point the customer is getting overly irate and rude. My manager, overhearing the conversation, tells me that she will take care of it. Feeling reassured, I return to the customer)
Me: “Okay, if your screen looks correct -”
Customer: “Really? Are you kidding me right now?”
(Taken aback and slightly hurt, I apologize and my manager proceeds to take the rest of the order. The woman continues to make the process difficult and when she rolls up to the window and to my manager’s and my surprise, it was actually a man. After his departure, we told the rest of our staff and we had a laugh about it.)

Frustration? Meet My Sarcasm

, , , , | Right | December 19, 2018

(I work in a well-known, large chain store. We carry technology, office supplies, paper, etc. Whenever we do not have something in the store, we always offer to order it online for the customer and ship it to them with no shipping fee. Shipping is very fast; it usually takes one to three business days. But some people just want to complain that we don’t carry EVERY product our business sells in the store. One day I see a lady with a half-full cart looking at products with a semi-frown on her face. I cautiously approach.)

Me: *cheerfully* “Hi! Are you finding everything all right?”

Customer: *sarcastically* “Uh, no!”

Me: “Oh, well, what can I help you find?”

Customer: “I am looking for [specific type of Rolodex holder and specialty Rolodex note cards]; where are they?! You should have them here with your other Rolodex products!”

(We used to have an entire section of Rolodex products, but no one EVER bought them, so they downsized our in-store stock. Now we have one holder and one refill card pack. But we can order any of the others online.)

Me: “I see. We carry just what you see here in the store, but I know that I can order the ones you need and have them shipped right to you with no shipping fee! Would you like me to do that?”

Customer: *looking at me with a nasty expression* “No! I want you to have it in store!”

Me: “I am very sorry, ma’am, but we do not carry it in store — corporate sets our inventory — but I can order it for you.”

Customer: “I don’t think you get what I am saying! I want you to carry the things I need in the store! I want to shop here and give you business! You never have what I need in store! I had to buy [random product that I have never heard of] somewhere online because you didn’t have it in store!”

(The customer has a half-full cart, so obviously, there are things she needs that we DO carry in the store.)

Me: “Well, I am sorry. Again, we carry most things people need for their business or office in store, but we have millions of products the company sells, and we could never stock all of our stores with all of those products. If there is anything we don’t have, as I said, we can do a hassle-free order, or you can order from home or work.”

Customer: “You don’t get what I am saying! I want you to carry things in….”

Me: *getting frustrated because this lady is arguing in circles* “Ma’am, I understand what you are saying, but there is literally nothing I can do about making something suddenly be stocked in the stores. I can order for you, or help you find something else. Can I do either of those things for you at this moment?”

Customer: *staring daggers at me* “I am frustrated!

Me: “I am sorry about—“

Customer: *interrupts* ” I am telling you I am frustrated!”

(I have no idea what she expects me to do, she is just being difficult, so I decide to stop wasting time.)

Me: “Yes, I see that. I am sorry. If there is anything I can do for you reasonably in my power, please let me know.”

(I walk away. The customer shops for two more hours, fills her cart until it’s overflowing, and then makes a nasty comment to the cashier about our stock, makes fun of the cashier’s name —  a completely normal name — then starts to go. I can’t help myself, especially after she treats my cashier badly. I say in a sickly sweet voice as she is walking out:)

Me: “Oh, I am so glad you found an entire cart full of things you needed in the store! HAVE A FANTASTICALLY BEAUTIFUL DAY!”

(She glared and stomped off. My boss wasn’t even mad after hearing my story!)

Double The Order, Double The Anger, Double The Scam

, , , , , | Right | December 19, 2018

Me: “Welcome to [Fast Food Restaurant]! How can I help you?”

Customer: “I have ten dollars, and I want a [Hamburger], a large fries, and a small fries.”

Me: “Okay, is there anything else I can get for you?”

Customer: “Hmm, how much is that?”

Me: “That totals up at $8.56.”

Customer: *mutters something under her breath* “What if I ordered [Different Burger]?”

Me: “That’s [different price].”

Customer: *starts to get crabby* “Well, I want the original order.” *promptly changes her mind and I end up confirming her order four times, because she can’t make up her mind*

Me: “All right! Your order number is 253; thank you, and please come again!” *I start taking the next person’s order*

Customer: *receives order and starts screaming bloody murder at me* “I wanted two [Hamburgers]!” *points her finger at me* “You heard me say two [Hamburgers]! I want my other one right now!”

Manager: “I’m so sorry about that. Would you please ring up another for her?”

Customer: “I am not paying for it! He heard me say I wanted two!”

Me: *realizing at this point she was just trying to get a free meal, based on her trying to convince me that I hadn’t re-read her order back four times* “I’m sorry, ma’am, we can have that fixed for you right away.”

Customer: “See if I ever come back here again!” *leaves in a huff*

(The sad part is that this was my last day on the job, and I could have been just like her and gotten rid of all my frustration from that job in one fell swoop. The next three customers all said that they had heard exactly what I did, and they were really nice to me.)

Unfiltered Story #133420

, , | Unfiltered | December 19, 2018

(A clearly very exhausted man walks into the lobby)

Guest: “Hello, I’m Mr. Smith. I’d like to check in now.”

Me: “I have your reservation right here, but it looks like I need your phone number.

Guest: “Oh, okay. My phone number? It’s uh… uh… Hmm. Ah jeez! Hmmm… Uh. It starts with a two. Uhhh two…zero….uhhh. Uhh… six? Uhm. Two, zero, six. No, that can’t be right…”

Me: “…sir?”

Guest: “I’m sorry, I’m drawing a blank! It’s the road head!”

(Guest realizes then what he just said and turns beet red)

Guest: “Road head! You know, because I’ve been driving on the road all day! Just been staring at the road all day! My brain is mush!”

Me: “No need to explain sir!”

There’s Really Only One Place It Could Be…

, , , , , | Healthy | December 14, 2018

(I am in labor at the hospital. My midwife comes in to check how it is going and to feel the baby’s position for delivery. After feeling my belly she says:)

Midwife: “I cannot find the baby.”

Me: “Well, I am pretty sure that he didn’t come out yet, so he must be somewhere inside.”

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