Would’ve Been Quicker To Find It Yourself
In a few departments of our store, there’s a button that customers can press if there are no employees present. It essentially pages an employee to that department over our walkies. I’m ringing out a customer in my department, two feet from the button and clearly visible. Another customer comes up and presses the button.
Me: “Sir, I can help you here in a minute.”
Customer: “Uh-huh.”
I continue helping my current customer. The new customer presses the button again.
Me: “Sir, I will help you in just a minute.”
Customer: “All right.”
He presses the button a third time. The message over the walkie is now saying that urgent help is needed. I move the button off the counter, out of his reach.
Customer: “I need help, though!”
Me: “Sir, I’ve already let you know that I can help you after I finish this transaction. Pressing the button won’t get you help any faster.”
Customer: “Why didn’t you tell me?!”
I finally finish with my first customer and go to help the needy one.
Me: “How can I help?”
Customer: “Where’s your bathroom?”