My sister is working at a fast food restaurant and a customer is acting incredibly rude and nasty. Keep in mind that most of the employees are high school students. My sister then notices that the customer is wearing a shirt for a major local business in the area.

Sister: “Oh, do you work at [Business]?”

Customer: “Yes.”

Sister: “What’s your name? I know people who work there, and I want to see if they know you?”

He surprisingly tells her his name which is when the fun begins.

Sister: “I’ll make sure to tell [Vice President of the company] you said hi.”

Customer: “You know [Vice President]?”

Sister: “She and my mom are really good friends. Her children are like a little brother and sister to me. My mom pretty much raised them from birth. In fact, we’re friends with all of the family!”

The business is literally named after this family.

Sister: “I also graduated with the president’s son, and we used to hang out a lot in high school. I’ll make sure to tell them you stopped in and said hi!”

The customer was now incredibly nervous. He stopped acting like an a** and was quiet while waiting for his food. My sister said she felt the rush of power as he thought he could bully some random fast food worker only to find out she knew all his bosses and had personal sway with them.

I am heading home from work after a hot day, and I decide to grab a cold drink for myself and my four-year-old. I order the two drinks, which come to about seven dollars, and I drive forward to pay. I tap my phone, get the green tick, and move forward.

Worker: “Hi. What did you order?” 

Me: “Oh, just two drinks: a kid’s milkshake and a frappe.”

Worker: “You didn’t pay; you’ll have to go around and pay.”

Me: “No, I did pay.”

Worker: “No, it declined.”

I pull up the payment on my phone and can see that it went through, so I show her. She talks again on her headset to the person taking the payments.

Worker: “I can take your phone and go and pay.”

Me: “How about you go and grab the receipt?”

Worker: “But you didn’t pay.”

Me: “If it declined, there will be a declined receipt.”

Off she goes, and she comes back a minute later.

Worker: “See, this says it declined.”

Me: “That’s for $19. Mine was $7.”

Worker: “Oh. What did you order?”

Me: “Just two drinks: a kid’s milkshake and a frappe.”

Worker: “Oh, sorry about that. Here you go.”

When I was sixteen, I was working at a burger place at the local fair, and I was working a concert night. My booth was right between the beer garden and concert stands, so we had a lot of concertgoers stop and get food. Mind you, Saturday night is normally super busy, but add a huge concert to that… and it’s awful.

We had chicken and fish strip sandwiches that were pretty good. I had this couple that ordered one of each. The fish came out first.

Customer: “Why isn’t my chicken sandwich coming out?”

Me: “The chicken strips are denser, so they take a little longer to cook. It should only be about a minute left now.”

The man started screaming at me.

Customer: “You stupid, lazy b****! I want my sandwich!”

I started getting anxious and tearing up because I was a sixteen-year-old girl. My manager came over, told me to go take a break in the kitchen, and just let this guy have it.

I couldn’t believe this forty-five-year-old man screamed in my face because I told him chicken took longer to cook.

I’m working in a fast food restaurant. A guy steps up and makes an order. Everything seems to go fine until:

Me: “That will be €12.55, please.”

Man: “What is your problem?”

Me: “I’m sorry?”

Man: *Mocking voice* “’€12.55’… What’s with the attitude?”

I try to give an extra polite edge.

Me: “Your total comes to €12.55, sir.”

Man: “You seem to have a chip on your shoulder. Maybe you shouldn’t be working customer service if you have such a bad attitude.”

Me: “All right, then. So, your total is €12.55.” *Taking his money* “Thank you very much.”

Man: “Snatch the money out of my hands. Real professional.”

I start putting together his meal.

Man: “I wanted two large Cokes with that!”

Me: “You said, ‘A large Coke.’”

He picks up two straws from the tray.

Man: “What does that mean? Or were you just too stupid to ask if I meant two drinks instead? Pay attention to what’s going on around you!”

I ring up an additional drink and give him the total.

Man: “You know, if I recall correctly, they used to cost [price].”

Me: “I’ve only been working here for a couple of months, but as far as I know, this is what they cost.”

Man: “Ah-huh. Right. So, you’re not lying to me about the price and trying to pocket the money yourself.”

The manager suddenly pops up from behind me, forcefully bumps me out of the way, and then proceeds to swipe her access card through the register, cancel the previous order, and remove a refund for the customer from the till. She slaps the money down forcefully on the counter and removes the customer’s drink from his tray.

Manager: “Take your crap somewhere else. [My Name], move on to the next customer.”

This story is part of our Halfway-Through-2022 roundup!

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I’m working in a fast food restaurant. A parent brings their child to the counter. There’s a long line behind them.

Parent: “Tell the worker what you want, honey.”

The kid hems and haws for ages, holding up the line. They finally speak.

Child: “Can I have [item]?”

Parent: “Oh, honey, you don’t want that!”