And That’s The Way The Biscuit Crumbles
I have designed a website for a client. It was a relatively small job for her small business. It was something you would normally find on Etsy but she wanted to have her own little space online.
I am taking her through the first full build of the site.
Client: “What’s this? Cookies?”
Me: “That’s a notification users will get when they use the site for the first time. The website uses cookies. Do you recall my explanation to you for what they were?”
Client: “Yes, I remember all that. But I object to the name.”
Me: “What name?”
Client: “Well it’s a British website! It should use biscuits!”
Me: “That’s… that’s not…”
Client: “Change it.”
My brain quickly runs through the technical and legal ramifications of doing so, but instead I choose my battle.
Me: “But, think of all the potential customers you could get from America? They’ll be confused if they see biscuits, but if they see cookies they won’t leave your site.”
Client: *Mulling this over.* “Fine… I suppose.”
Disaster averted!
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