(I work overnight in a hotel on weekends. Due to our large suites I usually have to throw out at least one party every week. This one has to take the cake for sheer audacity. I get a call from the room next to the party complaining about the noise, I check and they didn’t sign a party policy which is odd since we’re always supposed to get them from local guests. Normally I’d call the police and just have them ejected but since we didn’t have the form I decided to talk to them first):
Me: I’m getting noise complaints form this room. I need you to quiet down right now and get people out of the room or I have to call the police and have you thrown out.
Guest: We’re sorry we’ll quiet down
(I return to the desk and immediately get another complaint about the room. I apologize and say I just spoke with them but to call me back if it continues to be a problem. 20 minutes later the phone rings again complaininig about the same room so I call the police to chuck them out as I warned. The cop brings the guest to the desk).
officer: They say the people making the noise have left and want to know if they can stay
Me: No I’m sorry I gave them warning they need to leave
(Officer and guests leave. 20 minutes later I get another call complaining about the room. I call the police again and the women come back to the desk).
Guests (muttering to themselves): He’s racist and we don’t want to deal with the racist (local police). (To me) So are we going to be charged for the room?
Me: Yes there’s nothing I can do about that
Guests: but the guys had taken a key and just came back we’re gone now
Me: You have to talk to a manager theirs nothing I can do
Guests: (leave muttering about how racist I am)
(meanwhile the people next to them have checked out because of the noise and later both the people who left leave a review complaining about the noise issue and the people I threw out leve a review about how I’m a racist. Admittedly I’m white and their black but you can’t throw a party in a hotel room and expect to not get thrown out).

Customer with no handicap tags or hanger pulls into handicap space. She barges into the store and starts demanding my attention. She makes me lower the height of a seat-stool thay we have instead of doing it herself and she demands to know why her “wi-five” isnt working. This isnt an old person; this is a 30-something year old lady.

Now, if a phone has been deactivated, no phone features will work. Well, it can make calls, so it iant suspended, even with a short past due balance. There’s no data block on her account. No settings point to it being turned off. I even make a quick google search and it’s working fine.

I explain it’s probably the website she’s trying to access, and she looks at me like I’m stupid. So she calls customer service and demands they turn her wi-five back on. Customer care explains the same thing, everything looks fine, but she is close to her data limit. She asks what data is. All this time, she has had no idea what data is and how it is different from wi-five. She then berates Customer Service for not helping her, sarcastically comments that AT&T are being very helpful today, and makes me fiddle with the phone’s settings. Showing every bit of restraint I have, I do not effectively shut her phone down with the settings, but I (surprisingly) can’t fix this nonexistant problem. At this point, the lady finally just storms out and shouts at me that she’ll call corporate and get us both fired.

So, all things considered, a pretty average AT&T interaction.

(It’s the weekend evening, so we’re experiencing the normal rush of people. I’m helping out in concessions when a lady orders a small popcorn. The following conversation happens:)

Me: “Would you like regular or extra butter on your popcorn?”

Customer: “Yes.”

(Roughly an hour before this customer walks up to my register, I was told by the manager to not do any more cash back as we we’re low on change. Note that I am a white woman in here early 20s and the customer is a black man in his late 30s to early 40s)

Customer: *holding up a debit card* Alright! Imma going to get cash back!
Me: I’m very sorry sir, but I cannot do cash back right now.
Customer: *looks at me as though he’s trying to hold back his anger, places both hands on the counter, rounds his shoulders while leaning forward, and tries to puff up really big at me and speaks in a snarl* Did this just now start?
Me: *remaining polite* No, sir. My manager told me not give any cash back about an hour ago.
Customer: *deflates and stands back up right* Oh…. *stands at my counter for about half a minute while I politely smile before turning to leave the store without buying anything*

(I used to work at a call center for a very popular streaming service. Most issues could be solved by power cycling the modem or router, unless the client has very slow internet connection)

Me: Thank you for calling [Streaming Service] This is Andy, how can I help?

Caller: Yeah I am trying to watch my show and your service does not work!

Me: I can certainly help with that, let me pull up the account by the email.

*She gives me the email and everything in the account appears to be in order*

Me: I see the account is fine, I can walk you through some trouble shooting so we can get this taken care of for you.

Caller: Sure but I already tried everything, and I know it’s you guys because my internet is perfect!

Me: No worries, we will find out what the issue is.

*After taking a few moments to troubleshoot, no luck she keeps getting a no connection error, but refuses to believe it is her internet*

Me: I am sorry ma’am seems like there might be something going on with the internet, have you called your internet service provider?

Caller: No because I know is not them!

Me: They could be having maintenance or an outage in that area, I recommend you call them as there is nothing else to try from our end.

Caller: FINE! But you have to stay on the line so you can see it is not my internet!

Me: Sure thing, I will stay on the line.

*She connects the calls and an automated message plays*

Automated Message: Hello thank you for calling, we are currently having a service outage in your area, sorry for the inconvenience. We are working to resolve the issue as soon as possible.

Me: Uuuh ma’am it sounds like there is no internet service in your area at the moment. Anything else I can help with?

*I hear a lough SIGH and the caller hangs up…I immediately burst out laughing*