(Customers have been calling in asking for their Economic Stimulus Tax Rebate since the third week in April, even though it wasn’t scheduled to start showing up until the first weekend in May.)

Me: “Thank you for calling, how may I help you?”

Customer: “Yeah, I was wondering if my $600 rebate was in my account yet? My neighbor got his.”

Me: “I’m sorry, it looks like it has not been deposited yet.”

Customer: “Why not? My neighbor got his already.”

Me: “I do apologize, but the IRS has not sent the deposit to your account yet.”

Customer: “Well, why not?”

Me: “I don’t know, sir, but you can call the IRS at 1-866-*** ****, or visit their website. They can tell you when yours is scheduled to be deposited.”

Customer: “Why can’t you just put the money in my account?”

Me: “Because we don’t have it, sir.”

Customer: “Well, after it comes in, I’m changing banks!”

Me: *shakes head*

Server: “What can I get for you to drink today?”

Customer: “Diet Coke.”

Server: “Is Diet Pepsi okay?”

Customer: “No, I want Diet Coke.”

Server: “Well, we only carry Pepsi products.”

Customer: “Fine, then! I won’t drink anything!”

(Whatever floats your boat, lady. It doesn’t make any difference to me whether or not you drink something.)

(I’m at home on Christmas Day with my family, eating dinner. Our number is similar to a floral shop in our town, so we’re constantly getting calls from customers.)

Me: “Hello?”

Caller: “WHERE ARE MY FLOWERS?! I ORDERED MY FLOWERS FOR NOON ON CHRISTMAS DAY AND I DON’T HAVE THEM YET! WHY CAN’T YOU PEOPLE EVER DELIVER MY FLOWERS RIGHT?! LAST YEAR, I…”

(I predict a whole novel’s worth of stories, so I figure I’ll cut in.)

Me: “Sir! This isn’t the floral shop; you have the wrong number. This is [my number] and you just interrupted our Christmas dinner.”

Caller: “WELL, F*** YOUR CHRISTMAS DINNER!” *click*

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Customer: “I’m here to pick up a book I ordered.”

Me: “Did you receive a card saying it was in?”

Customer: “Yes.”

Me: “Great, let me get it for you. What’s your last name?”

Customer: *gives last name*

Me: *goes to special order shelf, behind the cash wrap, to find the book*

Customer: *comes behind the cash wrap and looks too*

Me: “Sir, I need to ask you to step back in front of the registers. This is a secure area.”

Customer: *ignores, keeps looking*

Me: “Sir, please step back! We don’t allow customers in this area!”

Customer: *grumbles, steps back*

Me: *finds book, completes sale*

Customer: *leaves*

Coworker: *laughing* “Do you know who that was?”

Me: “Well… he looked familiar.”

Coworker: “That was the governor! You just bossed the governor around!”

(I felt a little silly for not recognizing him, but he hadn’t been governor for long, had a common last name and looked like every other rich, entitled guy whoever came into the store.)

(Once a month, we send out a mailer advertising our business. Like most ads it reads, “Call Now!”)

Me: “Thank you for calling. How can I help you?”

Customer: “Yes, I received a card in the mail that said I should call you.”

Me: “Oh, you’re interested in our free design consultation? I’d be more than happy to set one up for you.”

Customer: “No, I don’t want anything like that. It just told me to call.”

Me: “So you’d like a free estimate for new floors?”

Customer: “No! The card you sent me in the mail! It said to call you, so I’m calling you! Why do you want me to call you?!”