Lost A Sale, And The Ability To Listen

, , , , , , , | Working | November 24, 2017

(I’ve purchased my first home, so on Black Friday I take advantage of a large electronic store’s sale to order a full set kitchen of appliances for $2,700, regularly $3,400. The order goes through, but the website is not allowing me to set the delivery date on one of the appliances, so I call the customer service line. The woman sets the date for me, and I hang up and refresh my page to find that, instead, my whole order is cancelled. I call back again.)

Me: “Hi, there seems to have been an error. I just called to set a delivery date on my order, but I’m now seeing that my order was cancelled.”

Customer Service Representative: “Oh, no! I can fix that for you! I see you ordered under the Black Friday sale, and that is no longer happening, so it looks like your new total is $3,400, with tax. May I get your card number?”

Me: “Um, no. See, I didn’t cancel my order. I spoke to one of your reps to set the delivery date and it seems they cancelled the order by mistake. It doesn’t seem fair that I’m penalized $700 dollars because of a mistake I didn’t make.”

Customer Service Representative: “I understand why that might be frustrating, but the order was cancelled and that sale is no longer happening. Do you still wish to order?”

Me: “Me wanting the appliances has never changed, as I never cancelled the order. Your service rep did. I can afford $2,700; I cannot afford $3,400. That’s why I purchased them on sale.”

Customer Service Representative: “That is a big price difference. Taking advantage of our Black Friday event is highly recommended to get the best deals. The current price is $3,400, plus tax. Would you like to proceed?”

Me: “I’m a bit at a loss for words. Does your computer show notes on who cancelled the order and what my previous call was regarding?”

Customer Service Representative: “I can see what mistake may have been made that led to the order being cancelled, yes.”

Me: “Great! So, as this wasn’t my fault, we can agree that I should be able to pay the price I ordered at originally, right?”

Customer Service Representative: *suddenly very irritated* “Ma’am, what is it that you want? What do I need to do to make you happy?”

Me: “…”

(It took several phone calls, but I eventually did get my order back at the correct price, with an additional $75 discount!)

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Thankful For Gender Stereotypes

, , , , , , | Right | November 22, 2017

(It’s just before Thanksgiving and I stop by to pick up my pre-ordered 12-pound turkey. This brand comes in a box, with handles on each side. The guy behind the counter looks up my order, then looks over the counter.)

Cashier: “Where’s your cart?”

Me: “This is all I’m buying, so I don’t need a cart.”

(He looks dubiously at my 5’4″, 125-pound frame.)

Cashier: “Are you sure? It’s pretty heavy.”

Me: “Since I regularly lift more than this in the gym, yes, I’m sure I can carry it.”

Cashier: “I really think you should get a cart!”

(Quashing my frustration, I assured him that it would be fine. He shook his head and finally brought out my turkey. It just burns me that no one would have thought twice about me carrying a 15- to 20-pound toddler, but a mere 12-pound turkey is “too much.”)

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Human Sheep: The Movie

, , , , , | Right | November 16, 2017

(I work at a movie theater, and this happens almost every time there’s a line for a popular movie.)

Me: *collecting tickets* “Theater four, last door on your right. Enjoy the movie. Theater four, last door on your right. Enjoy the movie. Theater four, last door on your right. Enjoy the movie. Theater fo— your movie started ten minutes ago. Theater one, first door on your left.”

(Apparently, some people see a line, and they just get in it.)

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“Should” Have Been An Easy Question

, , , , | Working | October 5, 2017

(I am meeting someone at LAX who’s coming in on an international flight, and we are going to meet and fly to Austin together that night. He informs me in the morning that his plane is going to be a few hours late because they had a late start, but he tells me when he should land. I wait and watch at the terminal as a bunch of people from his flight walk out and meet their loved ones, but I can’t find him. This is before I realize people with connecting flights go through a different set of doors. I don’t have his phone number yet, only social media platforms, but I’m getting bad reception. The following exchange is with the international customer service person.)

Me: “Hey, are the people who were on [flight number] done going through customs? Are all of them out yet?”

Customer Service: “That flight landed five hours ago. So, I believe they are done.”

Me: “No, it didn’t; it landed forty-five minutes ago. There was a delay that lasted a few hours.”

Customer Service: “But my paper says it landed in the morning.”

Me: “No, my friend told me that they would land at three, and they did. I saw a bunch of Aussies walking out with their airline pins and everything.”

Customer Service: “No, my paper says that plane landed at ten.”

Me: *getting frustrated* “Yes, it was supposed to land at ten, but it was late and landed at three. I just want to know how long going through customs takes.”

Customer Service: “You can talk to [Airline] about it. But my paper says ten.”

(We go in circles for a while, before I talk to the commercial airline on the second floor. They send me back down with an airline representative to help me explain my problem better.)

Airline Representative: “This young lady is asking if the people who were on [flight number] are all done with customs. The plane landed at three; it was late getting out of Sydney yesterday.”

Customer Service: “As I have said, my paper only says that it landed at ten.”

(Again, we went in circles, showing the customer service person the representative’s itinerary and repeating my story of seeing the airline hostess walking out. Finally, I decided, with the airline representatives help, to just go on my flight to Austin and find him there. I did, but to this day, my friend and I both laugh about the customer service’s insistence attitude about what time his plane SHOULD have landed.)

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It’s Curtains For Public Nudity!

, , , , | Friendly | September 19, 2017

(Our college has a small gym and locker room, with three shower stalls with curtains for privacy. In fact, the locker room has a lot of little options and ways to change privately, so you don’t have to walk around naked if you don’t want to. I’m more introverted and modest, and I greatly appreciate the privacy. My friend is much more comfortable with her body and is very extroverted and talkative, although she doesn’t walk around in her birthday suit everyday. She’s in the middle stall, with me humming quietly to myself to the right of her, and a frustrated-sounding woman to the left of her, grunting and sighing. Suddenly, the woman to the left of my friend stops her shower, wraps herself in a towel, and marches over to my friend’s stall, yanking the curtain back.)

Friend: “Hey!”

Woman: “Would you STOP the-” *pause* “Whoops, sorry. Wrong one.”

(I freeze, realizing that the woman is probably upset with my humming and thought my friend was doing it. I had already stopped when I heard the commotion, but she apparently still wants to give me a piece of her mind, because I hear her squeaking footsteps coming towards me! The woman is just about to reach my stall before my friend manages to slide out of her shower and stop her, blocking the woman’s way by spreading her arms and legs out like a barrier.)

Friend: “NO!”

Woman: *recoiling and almost shrieking* “Gaaaah! Put on a towel!”

Friend: “Well, hey! YOU were the one who wanted to see me without permission! I’m NOT letting you see my friend without theirs!”

Woman: “Ew, ew, ew!Ew, ew, ew, ew, ewwww!”

(I hear the woman squeak away, and chuckles from other women who are standing in line for the showers. I poke my head out and see my friend still standing in the way of my stall, dripping wet and completely nude.)

Me: “Um… thank you. I didn’t know how fast I could’ve grabbed my towel without slipping.”

Friend: *still standing there* “No problem.”

Me: “She freaked out more than I thought, though. Why was she so grossed out?”

Friend: “That… was an accident. When I slid in front of her, she had been reaching out to grab your curtain away, and well… she kind of grabbed my boob, instead.”

Me: “…”

Friend: “Just a light slap, on the left one. A gentle cup. It definitely wasn’t intentional on my end, and I completely doubt it was intentional on hers, but it happened. She kind of scratched it when she pulled away, but it doesn’t hurt-“

Me: “[Friend]?”

Friend: “Yeah?”

Me: “Your shower’s still on.”

Friend: “OH CRAP!”

(We finished up quickly and laughed about the experience afterwards. Thankfully, there weren’t that many other people in the line that we took shower-time away from, and they all forgave us anyway. We occasionally see that one woman, but she never makes eye-contact with us now. I don’t hum to myself anymore, though, just to prevent the situation from ever happening again!)

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