You’re Going To Prepay For That Outburst

, , , , , | Right | December 25, 2017

(I’ve worked in UPS’s retail store for a little over two years now and I can say from experience that Christmas time is not the most wonderful time of the year. If you think people don’t understand anything normally, they understand even less when under the stress of the holidays. In the store, packages come in with either prepaid shipping labels given to the customer by the company itself or labels that we print out at the store that the customer has to pay for. I am the only employee in the store and am already stuck with a line of people.)

Customer #1: *puts small box on the counter* “The company told me I didn’t have to pay to ship this back.”

Me: “There isn’t a prepaid shipping label on here. Do you want me to give you a quote and see how much it would be to ship?”

Customer #1: “Are you serious? I was told this was free! How much is this going to cost me!?”

Me: “That’s going to be about $12 to ship back.”

Customer #1: “WHAT?! That’s ridiculous! I shouldn’t have to pay for this. The company told me it was free! How dare you people try to rip me off!”

(The woman proceeds to switch between yelling at me and mumbling to herself and refusing to pay so I try to help the customers behind her.)

Customer #1: *storms out but stops at the door and turns to me* “MERRY CHRISTMAS, B****!”

Me: *stares at her dumbfounded, and then just turns to help the next customer* “Uh.. I’m so sorry about that.”

Customer #2: “Oh, my god. All right, well, I need to ship these toys to [Location].”

Me: “Sure, no problem.” *finishes shipment and customer goes to leave*

Customer #2: “Merry Christmas, b****!”

Me: “Merry Christmas to you, too!”

1 Thumbs
494

Bowling for Come-Ups

, , , , , , , | Related | November 5, 2017

(My daughter’s father and I have separated, and she is crying a lot in school because of it. We have a meeting with her teacher, and she suggests maybe making a CD that our daughter can listen to in school to help calm her down. On the drive home, we are discussing what songs we can put on there.)

Daughter’s Father: “There’s this one song I put on when she’s with me that she likes dancing to.”

Me: “Is it school-appropriate?”

Daughter’s Father: “Yeah, it’s by Michael Moore.”

Me: “…”

Daughter’s Father: “…”

Me: “Who?”

Daughter’s Father: “Michael Moore. You know, the thrift store song guy!”

Me: “You mean Macklemore?!”

1 Thumbs
252

This Is Why We’re In A Recession, Part 69

, , , , , | Right | September 26, 2017

Me: “Your total is $31.39. You can insert your card when you’re ready.”

(The customer inserts her card, and it’s declined.)

Me: “Sorry, your card was declined. Do you want to try another card?”

(The customer tries the same card and it’s once again declined.)

Customer: “So, am I good?”

Me: “No, sorry. It was declined again.”

Customer: “…”

Me: “…”

Customer: “I don’t get it.”

Me: “Your card was declined. You’ll have to call your bank if you think it’s a mistake. It may have a protection on it.”

(The customer hands me the card.)

Me: “I can’t do anything on my end. You’ll have to call your bank.”

Customer: “But it’s all the way in [Next Town Over].”

Me: “You can just call them, and I’ll hold your things.”

Customer: *pulls out cash, but not enough to cover all of it* “What about if I just buy one? How much is one?”

Me: “You can do that; just let me know which one to take off. If you buy one, it’ll be $15 plus tax.”

Customer: “…”

Me: “Which color would you like?”

Customer: “So, now what? What do I do?”

Me: “You need to choose a color.”

Customer: “…”

Me: “Blue or black?”

Customer: “…”

Me: “I need to void one of these items in order to finish the transaction.”

(The customer stays quiet for a few moments, as she processes this life or death decision.)

Customer: “I want the black one.”

Me: *quickly takes payment and waits for the customer to leave before turning to my coworker, who witnessed it all* “Are my ears bleeding?”

1 Thumbs
584

Failing English And Math At The Same Time

, , , , , | Learning | February 16, 2016

(We’re in 11th grade English class, just beginning our unit on Hamlet. It took some time to pass out the books, so many are only half paying attention. The teacher finally gets to begin.)

Teacher: “So the play opens with Horatio speaking to two sentries… Does everyone know what a sentry is?”

Student: *in back* “Yeah! It’s, like, 10 years!”

1 Thumbs
297

Mad As A Bull In A China Shop

, , , | Right | July 9, 2012

(At our china shop, we’re having our biggest sale of the year. This requires me to manually lower the prices on items. I’m dealing with an incredibly rude and snappy customer, who is causing quite a line to build up behind her.)

Customer: “That was supposed to be $4.97, NOT $9.99!”

Me: “I know ma’am, that’s why I’m adjusting the price. See?”

(This continues until the grumpy customer has been completely rung up. She then returns a few minutes later, receipt in hand.)

Customer: “You charged me $10.99 for this plate! The sign outside says $6.97!”

Me: “I’m sorry, the owner keeps marking down prices, and as the lower price wasn’t on your item, I didn’t realize it should have been less. Here, give me your receipt and card and I’ll refund you the difference.”

Customer: “Well, you should know all the prices and be more careful! This place always rips me off!”

Me: “Here’s your receipt. I’ve credited your account. Can I have the next customer, please?”

Customer: *suddenly pleasant tone* “Thank you so much!”

(I help the next customer.)

Customer: “I really appreciate it!” *in a more aggravated tone* “Good luck with the sale!” *even more upset* “Keep smiling!” *yelling on her way out the door* “HAVE A SPARKLING DAY!”

1 Thumbs
1,216