A customer is ordering in the drive-thru.

Customer: “Macaroni and cheese.”

Me: “Ma’am, we do not have that.”

Customer: “I can assure you that you do!”

Me: “I’m sorry, but we definitely do not.”

Customer: *Angry* “Yes you do!”

Me: “Ma’am, I’ve been working here for five years. We have never had macaroni and cheese. It’s not something we serve. Would you like to order something else?”

Customer: “Yes, you f****** do! I can see it on the menu board! It’s right there right in front of me on the menu!”

Me: “I’m really not sure what you’re looking at, but we don’t have mac and cheese, and if it really does say mac and cheese on our menu board, then that means someone vandalized it.”

Customer: “No! It’s definitely part of the menu board, and it’s real, and you do have it, and I’m not leaving until I get my mac and cheese!”

She’s holding up the drive-thru line. I finally get the manager to come over because they don’t pay me NEARLY enough to deal with that for that long.

The woman absolutely REFUSES to accept that we don’t have mac and cheese. She also refuses to order anything else and won’t move her car until we give her the mac and cheese that we don’t have.

We have a line of cars wrapped around the building now, and everyone is pissed. It’s been half an hour, and the line has not moved.

Manager: “If you don’t leave, I’m gonna have to call the cops.”

Customer: *Screams* “I can’t understand why you’re doing all this! Why we won’t you just serve me my mac and cheese?! I can clearly see it on your menu board right in front of me! Why are you lying to me?”

My curiosity and exasperation finally get the better of me, so against my better judgment, I exit the building and walk along the outside to the drive-thru order screen where this woman’s car is.

I tell her to please show me on the menu where it says the words “macaroni and cheese” anywhere.

With all the conviction of someone who is absolutely sure they’ve just proved some big dumb idiot wrong and that they will be hailed as a hero, she points.

Customer: “Right there!”

I look where at where she’s pointing.

I see it.

I sigh heavily as a bit more of my soul dies.

I compose myself and say, as politely as I possibly can:

Me: “Ma’am, that is a picture of the orange slices that come with the kid’s meal. We do not serve mac and cheese. Please drive away before the police get here.”

She looked confused and then looked at the menu board again. The realization dawned on her, and she drove off without a word. I went back inside and screamed in the walk-in freezer for ten seconds.

I work in a retail pharmacy with a drive-thru window. On numerous occasions, people would just wait in the drive-thru for their prescriptions to be processed. It didn’t matter to them if there were people behind them. Every once in a while, someone would flat-out refuse to move.

Drug reps gave us one-time use coupons for customers that are prescribed various brand medications. A lady is given the coupon.

Me: “We’ve processed that coupon for you. Please remember that these are one-time use, so you won’t be able to use this aga—”

The customer waves me off and drives away mid-sentence.

On her next refill, she comes through the drive-thru and is told her normal co-pay price.

Customer: “What! I should have that coupon applied!”

Me: “That’s a one-time use coupon, and you’ve already—”

Customer: “You get me my refill at the correct price, or I’m not moving!”

With that, she actually crosses her arms like a toddler having a tantrum. I call my manager over and explain that she refuses to move until she gets her meds at the coupon price.

Manager: “Ma’am, I understand—”

Customer: “—I want you to—”

Manager: “—Ma’am! Has anyone ever told you that it’s very rude to interrupt someone?”

Customer: “I’m not interrupt—”

Manager: “—annoying, isn’t it? It’s also annoying to hold up all the other customers behind you in the drive-thru. Therefore, I am not going to even entertain a single word you say until you pull up to the front of the store, and we can discuss your issue over the counter.”

Customer: “But I—”

Manager: “—I will not be discussing this matter anymore at this window. Drive around to the front, or be escorted out by the police. I will be waiting.”

With that, he closes the window and waits at the front. She does eventually come inside and he gives her a detailed explanation of what one-time coupons are. Every time she tries to counter with a “yes, but” he interrupts and repeats the question “do you understand what a one-time coupon” is? 

Eventually, she got so frustrated she left, and hasn’t been back since!

Related:
The Couponator 41: The Saga Of The Long-Suffering Wife
The Couponator 40: Armageddon
The Couponator 39: The Yarn Of Time
The Couponator 38: The Sandwich Of Frustration
The Couponator 37: The Year Of Reckoning

I am working the drive-thru, and sometimes we are still processing the previous order when the next customer pulls up. Before I can say anything:

Customer: *Impatiently.* “Hello!”

Me: “Thank you for your patience, I will just be with you in a moment.”

Of course, they completely ignore me and start ordering. My way of getting back at them in moments like this is to wait and let them finish ordering, before saying:

Me: “Thank you for waiting, how can I help you?”

I am working drive-thru late at night. A customer orders and pulls up to the window. I’m cooking and handling the window, so I’m not there when the customer pulls up. I walk up to open the window to take his card/cash and he throws a bag of trash at me.

I didn’t see the trash on his lap.

I take a step back, bothered that I just got trash thrown at me, and I watch his car speed off. I’m angry, but there’s nothing I can do. A couple of seconds later I hear a small bang of metal on metal. I walk to the lobby and look out the windows.

The douchebag has slammed into a police cruiser who was about to loop around and use the drive-thru himself!

It took me about one-tenth of a second to head outside to also tell the officer what had just happened inside! It did not help his case!

(A car blasting loud music pulls up to the drive-thru. Neither I nor them can hear each other over the music. A few moments later, they pull up to the first window. There’s four men in the car, and all of them are smoking marijuana. The driver leans out the window and shouts at me.)

Customer: “Why you don’t take my order, b****?!”

(Before I can even respond, my manager comes storming from behind me and approaches the window.)

Manager: “What’s going on here?”

Customer: “This b**** won’t take my order!”

Manager: “Please do not insult my employees.”

Customer: “Man, f*** you!”

Manager: “I think you had better leave. Now.”

(At this point, the driver gets out of his car and approaches the window and starts having a shouting match with my manager. The next thing I know, the other three guys in the car start panicking about something, and shouting something at the other man, but he can’t hear them over the loud music and screaming. Then, someone comes up from behind the man at the window and taps him on the shoulder. It’s a cop. He has them all arrested for possession of marijuana and disturbing the peace.)