Unfiltered Story #260406
I work as a bank teller. A customer comes up with a check written out to “cash” and a deposit slip for a competitor bank filled out. This is a common mistake so I ask her for her identification so I can look up her account and fill a correct slip out.
After pulling up her account I see that the only one she has is the same one she wrote the check from.
Me: Excuse me, ma’am? What did you want to do with this check? (thinking maybe she wrote it but then didnt need to use it I was going to inform her that she didnt need to ‘re-deposit’ because it never came out of the account)
Custsomer: I want to put it into my business account.
Me: Oh, Im sorry. I only see a personal account here. Is the business account under a different name?
Customer: I filled out the deposit slip!
I take a close look at the competitors deposit slip. Its for BANK A which was bought out by BANK B a few years ago. Neither of which are this bank.
Me: Im sorry ma’am, this is a BANK B account. This is Bank C.
Customer: Yeah, and?
Me: I cannot put money into a BANK B account.
Customer: AND WHY NOT?
Me: Because this isnt BANK B. This is BANK C and I dont have access to any of BANK B’s accounts. You’ll have to go to BANK B to make this deposit.
Customer: Well I dont want to go to BANK B. I want you to make this deposit now.
Me: I cannot ma’am. I am unable to access any information at BANK B, that includes putting money into accounts there.
Customer: WHY.
Me:……. Because this is BANK C. I can only access accounts that are at BANK C.
Customer: The money is from here! So you should be able to put it in.
Me: I….I really cant. I can take the money out and give you the cash. But you’d still have to go to BANK B to make a deposit. Or do you use Bank B’s mobile app? I could probably show you how to do a mobile deposit.
Customer: NO i dont trust computers. OH. This deposit slip is for BANK A….Where on earth is that?
me: Bank A is Bank B now. Im sorry ma’am there is really nothing else I can do unless you want to take out the money from here directly?
Customer: I. Want. You. To. Deposit. This. Into. My. Business. Account.
Me: Im sorry…..You’ll have to go to BANK B for that.
Customer: (defeated) but i dont want to go there…..