Not In Receipt Of Any Empathy

, , , , | Right | June 7, 2021

I work as a volunteer for a charity shop that helps people in other parts of the world. During lockdown due to the health crisis, we had a new till system put into our building. We’re all still trying to get the hang of the receipt printing options and the new till in general. This morning, I’m working on till for a bit while we wait for another volunteer to be available. A woman approaches with a dress.

Customer: “I’d like to return this, please. I just bought it yesterday and it doesn’t fit.”

Me: “Can I see your receipt?”

Customer: “I wasn’t given one. They said I could return it anyway.”

I internally groan.

Me: “Without a receipt, I can only do an exchange, I’m afraid. Sorry that the till didn’t give you one. We’re still getting used to the till.”

Customer: “Well, that’s not my fault. I won’t be accepting an exchange. I want a refund.”

I repeat what I said again and offer the exchange.

Customer: “You’re breaking your promise. I know my rights. I deserve a refund as it was your fault I didn’t have a receipt!”

She is starting to get angrier. I’m not good with confrontation, so I try again to respond nicely.

Me: “Again, I’m sorry that you weren’t given a receipt, but as I’ve explained, we have a new till and are having a few learning difficulties with the first few runs of a day while we figure the printing out.”

The lady begins to tell me off as she believes I am in the wrong. At the end of her rant…

Customer: “I am the customer and the customer is always right. Give me my refund.”

By this point, there was a small queue forming with the other four customers that had been allowed in and a queue growing longer outside to come in. My boss was at the door that morning, so she suggested that we switch places as she could tell I was starting to get a bit worried with the woman yelling at me.

My boss ended up giving her a refund to get her out of the shop, and as she walked past, she smiled at me and was as sweet as possible, as if nothing had just happened!

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Not In Receipt Of Nice Customers

, , , | Right | January 25, 2021

I bought two pairs of jeans at a well-known charity shop before discovering that they didn’t actually fit, by which time I’d already removed the tags and chucked the receipt. The next week, I take both pairs back to the shop and find a different pair of trousers and a pair of shoes, both of which I try on before going to pay.

Cashier: “Just these?”

Me: “So, I’m buying the flowery trousers and the shoes, but I also have these two pairs of jeans. I bought them here the other week but they don’t fit and they don’t have the tags. Can I just donate them back?”

Cashier: *Going a bit pale* “Uh, do you still maybe have your receipt?”

Me: “No, sorry.”

Cashier: *Visibly terrified* “Well, um I can’t really return them without one.”

Me: “No, no! I don’t need any money back. I just thought maybe I could re-donate them to you? Since I have no use for them.”

Cashier: “Oh! Of course, you can! Thank you so much!”

She processes my payment for the trousers and shoes and puts the two pairs of jeans under the counter.

Cashier: “There you are. Thank you so much for doing that, and for being so nice!”

Me: “It… it’s really no problem.”

I know some people are d**ks about returns when it’s a decent amount of money, but in a charity shop? For jeans that cost less than £2 each, and to a sweet old lady? I hope she gets more nice customers in future!

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Having A Senior Moment, Part 4

, , , | Right | January 23, 2021

I am a fairly new cashier at a chain charity store. I am at the register when an older lady wearing nice clothing walks up.

Me: “Hi! How are you today?”

The customer places four stuffed animals down and ignores me. I ring up her purchase.

Me: “All right, your total today is $2.”

Customer: “Isn’t there a senior citizens discount?”

Me: “I’m sorry, ma’am, I don’t believe there is. I can ask a manager, just to be sure, if you’d like?”

Customer: “Yeah, you do that!”

I call the manager up front and ask. The manager tells us both that there is no discount.

Customer: “This is ridiculous. I read [Random Magazine] and it said there was a senior discount!”

Manager: “It might be for a different chain. We’re not affiliated with ones in different states or even the ones in [City two hours away].”

Customer: “This is bulls***. All your stores should be the same. The magazine said there was a senior discount. I’m never shopping here again.”

She storms out. The manager mouths, “F*** you,” at her as she leaves.

Me: “Do you know you’re my favorite manager?”

Related:
Having A Senior Moment, Part 3
Having A Senior Moment, Part 2
Having A Senior Moment

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A Rugged Walk

, , , | Right | January 20, 2021

As I’m working on the downstairs shop floor, a customer approaches me on her way to the exit.

Customer: “Well, I don’t know where all your rugs went. Last time I was in here, there was a big display, but now they’re all gone.”

Me: “Aren’t they upstairs?”

Customer: “No, I just came from there. Oh, well.”

Without another word, she walked out the door. I don’t visit the upstairs department very often, but, intrigued by the mystery of the missing rugs, I went up to take a look. Sure enough, the rugs were not in the rack where they used to be. However, twenty seconds later, I found an even bigger display with some laid out on top of each other on the floor and others in a rack on the wall behind them.

The customer either didn’t want to walk past where the original rack had been or was suffering from selective blindness that day.

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Lost Count Of The Attempts At Discount

, , , | Right | December 10, 2020

As a manager, I regularly price-check other charity shops nearby, and I know that our prices are the lowest in the area. Still, we regularly get asked to give discounts, especially if someone thinks an item is faulty.

The cashier calls me to the till to deal with a customer demanding a discount on an item that’s already reduced in our sale.

Customer: “This cardigan has a massive hole in it.”

Me: “I’m sorry, we’ll remove it and send it off for recycling.”

Customer: “No, I want to buy it.”

Me: “Okay, well, it’s on sale, so it’s only £2.49.”

This is for a brand that would have cost upwards of £40 new.

Customer: “Aren’t you going to give me a discount?”

Me: *Showing the tag* “It’s already been reduced.”

I look at the “massive hole.” It’s a small split in the seam that would take less than five minutes to repair.

Customer: “But that’s so expensive, and it needs repairing.”

Me: “It’s already been reduced, and I know from checking that even at our full price, it would still be cheaper than any other charity shop in the area. The repair is a five-minute sewing job that I would do myself if I had the right thread in the stockroom.”

Customer: “Well, I can’t sew. I’ll have to send it to my mother down south to have it repaired, so I think it should be discounted.”

Me: “It already is discounted. Our branch is the cheapest charity shop in the area, and to buy this brand at this price is an absolute steal. [Charity] has set prices and that is the absolute lowest price I can sell that item for.”

The customer spends a good couple of minutes grumbling about how much effort it’s going to be to repair this tiny split seam.

Customer: “What will happen if I don’t buy it? Will it be destroyed?”

Me: “It will go to our recycling centre, where it will probably be repaired and sold in our online shop, and they can get a much higher price than we’re selling it for.”

Customer: “And you can’t discount it?”

Me: *Starting to lose patience* “It’s already discounted. That is the lowest price it will be for it to be worth selling in our shop.”

Customer: “You don’t have to be rude about it!”

Me: “Telling you I won’t discount an already discounted item isn’t rude. Honestly, I’m getting frustrated because you keep asking me for a discount when I’ve already said no.”

Customer: *Thinks for a moment* “Well, I suppose I’ll have to buy it at that price, although it’s going to be such an effort getting it to my mother to repair it.”

Me: “Okay, we’ll ring this up for you.”

I rang up the sale, desperate to get this customer out of the shop before I said something I shouldn’t. She left, talking to herself about how lucky she was to find that particular brand at such a low price, as I wondered if we’d actually had the same conversation.

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