(We wanted to avoid common questions, so we made a massive wooden ice cream cone and put it up on the counter to display the number of scoops possible, and the price at each level. This thing was like 4 feet high, each scoops with a diameter of at least 1 foot.)

Woman: “Hi, how much is one scoop?”

Coworker: “Oh, right here…” *points to sign*

Woman: “JESUS! Those are huge! How could anyone eat that much?”

Coworker: “…”

(I ran into the back, almost in tears from laughing.)

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(I work for tech support at my college.)

Me: “[College Name] tech support, this is [My Name]. How can I help you?”

Caller: “Yes, I’m having trouble with my e-mail client. I can’t figure out how to set up my account.”

Me: “No problem, let me walk you through it.”

(I talk her through the account set up screens. Finally, when we’re done…)

Me: “All right, click on ‘OK’ and you should be all set.”

Caller: “What ‘OK’? I don’t see anything that says ‘OK’.”

Me: “There’s a button to the lower right of the window that says ‘OK’, next to the ‘Cancel’ button.”

Caller: “I don’t see it.”

(This exchange goes on for about 5 minutes. I have the program open on my computer and describe the window to make sure she’s in the right spot, and she is. I make sure she’s running the same version, she is.)

Me: “Ma’am, I have the program open right now, and there should be an ‘OK’ button to the right of a ‘”Cancel’ button…at the bottom right of the screen.”

Caller: “That’s so strange… I just don’t see one.”

Me: “Hmm. Well, what building are you in? Maybe I could help you better in person.”

Caller: “I’m in the–oh, wait! You mean THAT ‘OK’ button?”

Me: “The one at the bottom right, next to a ‘Cancel’ button?”

Caller: “Yes!”

Me: “…yes. Click on that.”

Caller: “Thank you!”

(The other IT techs were laughing throughout this whole conversation… then one informed me that the caller was actually head of the college’s financial aid department. I suddenly understood why half of my friends were having problems with their financial aid.)

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(A cell phone customer has been redirected to the call center for non-payment of his cell phone bill.)

Customer: “Turn on my phone or you can take it and shove it up your a**!”

Me: “I’m sorry, sir. We don’t have service in that area.”

Customer: “Do you serve crab cakes?”

Boss: “This is a hot dog stand.”

Customer: “So do you sell crab cakes?”

Boss: “We sell hot dogs, chips, and soda.”

Customer: “So do you have crab cakes?”

Boss: “No, we sell hot dogs, chips, and soda. Not crab cakes. Try a different stand.”

Customer: “How can you not have crab cakes! This is Tall Ships! Everyone has crab cakes!”

Boss: “Well, not us. Now there is an awfully long line behind you so can you please move along?”

Me: “Can I help the next person?”

Customer: “HEY I AM THE CURRENT CUSTOMER! I DEMAND TO KNOW WHY YOU DON’T HAVE CRAB CAKES!”

Me: “Look around you, sir. There are seven people behind you, behind me, there are people making hot dogs, sausage, and peppers. Behind you, there is a crab cake stand. If you aren’t going to buy something other than hot dogs, please take your business somewhere else.”

Customer: “I’M GOING SOMEWHERE ELSE! YOU PEOPLE HAVE NO MANNERS!” *storms off*

Boss: “I don’t know what the hell was wrong with him, but if he talks to you like that again, I’m going to kick his a**.”

Me: *happy I have an awesome boss* “Thanks.”

Related:
Even Bosses Have A Stupid Quota

(I was doing rebates for cellphones at the time…)

Me: “Thank you for calling [Company]. How may I help you?”

Customer: “Okay, so, I want my rebate.”

Me: “All right, all I need from you is the cellphone number.”

Customer: “I don’t have one.”

Me: “…you don’t have a cellphone number?”

Customer: “No, but I want my rebate.”

Me: “You do know that in order to receive a rebate, you actually need to purchase a cellphone?”

Customer: “For f*** sakes. You’re telling me that in order to get MY rebate, I need to go out, waste MY gas, and with MY money, buy a cellphone?”

Me: “Well, that would be the general idea of getting a reimbursement on something you had purchased.”

Customer: “But I just want the money back.”

Me: “Well, it’s not like this is free money.”

Customer: “Uh… it’s not?”

Me: “No.”

(After about twenty seconds of silence, the customer hung up.)

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