A Swing And A Miss
Me: “Thank you for calling [Electronics Store]. How may I direct your call?”
Caller: “Electronics, please.”
Me: “We’re an electronics store, ma’am. Could you be more specific?”
Caller: “Umm… just one moment.”
(She hangs up. Five minutes later, she calls back.)
Me: “Thank you for calling [Electronics Store]. How may I direct your call?”
Caller: “Electronics DEPARTMENT, please.”
Me: “…”
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
