Bath Bomb And On And On
Customer: “Hi, I wanted to buy one of your premade gift boxes but I can’t spare more than 20€ on it.”
Me: “Sure, we’ve got this option over here with a piece of soap and a moisturizer.”
Customer: “I’d prefer if it had some bath bombs or bath bubbles.”
Me: “Not a problem. This other one has one of each.”
Customer: “But only one of each is not enough.”
Me: “Well, if you don’t mind spending a bit more, for 25€ you can get this one that has two bombs and two bubbles.”
Customer: “And is there nothing under 20€?”
Me: “Yes, the ones I already showed you.”
Customer: “And what do they have?”
Me: “The first one has a piece of soap and a moisturizer…”
Customer: “But I want bath bombs.”
Me: “…and the second one has a bath bomb and a bubble.”
Customer: “Only one of each?”
Me: “Yes.”
Customer: “And don’t you have anything with more than one bomb?”
Me: “Yes, as I already told you, there’s this option with two of each for 25€.”
Customer: “And is there no options under 20€?”
(At this point a supervisor notices I’m talking with a customer, which I shouldn’t be doing as I’m actually the stock controller. She takes over and I keep doing my job, but every time I pass near them, the conversation seems to be stuck in basically the same cycle. Around twenty minutes later, the customer comes to me again.)
Customer: *holding one of the boxes I already showed her* “What’s in this one?”
Me: “A bath bomb and a bubble.”
Customer: “And is there one that has more than one of each?”
Me: “…yeah, this one over here, but as we’ve seen earlier it costs 25€.”
Customer: “And is there nothing under 20€?”
Me: “Look, that’s all the options we have considering your needs. The only boxes under 20€ are the ones I already showed you.”
Customer: “Oh. And what’s in those?”
Me: “A bath bomb and a bubble.”
Customer: “Oh, right. Right.”
(After this she looks very confused and starts roaming inside the store, clearly unable to make a decision. Another half an hour later she’s still around, so I decide to check on her.)
Me: “How’s it going?”
Customer: “I don’t know… I’ll make a call to get another opinion on this.”
(Yet another half an hour passes when I see her in the till with the 20€ box and the 25€ one. She handles the second one to the cashier.)
Customer: “What’s in this one?”
Cashier: “Two bombs and two bubbles.”
Customer: “I guess I’ll take the other one then.”
(Later I was told by a coworker that she had been having the exact same conversation over and over with basically all of the staff.)
