Should Have Captured Her Reaction On Your Phone

, , , , , | Working | March 6, 2019

(I’ve ordered a pair of shoes to be delivered to the store and have brought up the invoice email on my phone, ready to give them the order code.)

Cashier: *scowling* “I’m not serving you if you are on your phone.”

Me: “I’m not on my phone; I have it open to—“

Cashier: *interrupting* “You young people are so rude — no manners. I’m not serving you until you put the phone away.”

Me: *smiles politely and puts my phone in my pocket*

Cashier: “Now, how can I help you?”

Me: “I’m here to pick up an online order.”

Cashier: “Well, I need to see the order number?”

Me: “Let me just get that for you.” *reaches for my phone in my pocket*

(Her face fell as she realised that that was my intention at the start of the conversation.)

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Slow To Realize

, , , , | Right | March 6, 2019

(I have mild arthritis in my left leg, so I walk slowly. I am bringing out some shoe boxes for a customer, and the rows are quite narrow, so a different customer is stuck walking behind me.)

Customer: *under his breath* “Man, can you walk any slower?”

Me: “Actually, I can! I have arthritis, buddy. It is painful for me to even walk!”

(The customer looks admonished and turns bright red.)

Me: “Don’t judge people by their cover!”

(The customer apologized. He ended up buying around $200 worth of shoes and told the cashier I helped him so I would get a commission.)

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Men Have Been Looking For That Department Forever!

, , , , , | Right | January 15, 2019

(I am at work at a shoe store when a customer walks in. She has a very thick accent.)

Customer: “Do you have clits?”

Me: “I’m sorry, what?”

Customer: “Clits! Clits, you know, for soccer!”

Me: “OH, CLEATS! No, I’m sorry, we don’t sell those.”

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Buy One, Get One Annoyed Customer

, , , , | Right | December 28, 2018

(I work at a fairly large shoe store company where we do a gigantic “buy one, get one half off” sale twice a year. Very often we will have a pair of friends come in; each one gets a pair of shoes, then splits the total. They each pay less than they would have alone for the shoes, even if technically whoever is getting the half-off shoes is paying more than the shoes are actually worth. Usually, people understand this, but sometimes math is hard.)

Customer: “I need to return these shoes.”

Me: “I’d be happy to help with that. So it looks like you will be getting [amount] back today.”

Customer: “But I paid [amount higher].”

Me: “I see you did a split payment for a BOGO sale. You may have paid more, personally, but the amount paid for this item is only [amount].”

Customer: “But I PAID [amount higher]! Why am I not getting [amount higher] back? That’s how much I paid!”

Me: “I’m sorry that this wasn’t explained to you at the time of purchase, but you personally paid more than the price of these shoes. You paid for half the total, not just for your shoes. I can only return the price that was paid for these shoes because the other shoes aren’t being returned.”

Customer: “Where is your manager?”

Me: “I am the manager; that is why I can do a return for you.”

Customer: “The man who sold me this didn’t tell me that! You have to return everything I paid! I am returning my shoes and I want my money!”

Me: “Ma’am, I am returning the price paid for the item being returned. If you want the other $4, your friend has it because they paid less for their shoes with you both splitting the BOGO.”

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The Shoe Doesn’t Fit Like A Regional Manager

, , , , | Working | November 27, 2018

(I go shoe shopping with my mom and brother. Earlier in the summer, Mom had two surgeries: a lumbar fusion and a partial knee replacement. She is walking on a cane, but moving very slowly. We get inside and are immediately greeted by a guy that works there. He has my mom sit down on the bench while he runs around and gets her different shoes to try on. This takes a while, since Mom can only try on one shoe at a time, and she has special inserts she has to put in each shoe she tries on. As soon as he is done helping her, he leaves. We all grab our shoes and head for the checkout.)

Mom: “Oh, I hope I didn’t keep him too long after he was supposed to leave.”

Cashier: “Oh, he’s not a worker here.”

Mom: “He’s not?”

Cashier: “No. That was our district manager.”

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