You Can’t Parent Using Half Measures

, , | Right | June 15, 2021

I work in a retail outlet store. A mother has come in with her child and has basically used me as her personal shop assistant since she came in.

Mother: “Get these for me in a size 12.5.”

Me: “Sorry, ma’am, we don’t sell half sizes.”

Mother: “What?!”

She got so mad that we didn’t sell half sizes that she threw her CHILD’s shoes at me and stormed out of the shop.

She came back a few minutes later, remembering her shoeless child.

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Get Real And Shoo

, , , , | Right | CREDIT: RonskyGorzama | June 1, 2021

I work at a big chain shoe store. It’s predominantly women’s shoes, with men’s shoes shoved into a few rows on the left side and a small kid’s section. We sell about half athletic shoes and half everything else because most of our major suppliers are athletic brands.

This lady comes in and makes a beeline for the back right corner where our women’s heels and formal shoes are. She’s back there for a good twenty minutes. She doesn’t seem to need help and isn’t suspicious in any way, so I don’t pay much attention to her. Finally, she comes up to the counter with a pair of heeled loafers. I ring her up normally and we chat. She seems a little annoyed but I don’t really think much of it.

Lady: “You guys need to sell more real shoes.”

Me: “What do you mean by ‘real shoes’?”

She points to the ugly loafers she’s buying.

Lady: “You need more shoes like these. Sneakers, flip flops, boots — none of those are real shoes. You need to sell ones that are smart and practical.”

I just go along with it because she is getting agitated and I don’t want to deal with a pissed-off customer.

Me: “Yeah, I do wish we had a better selection of heels, but we get inventory based on what sells the most and that’s athletic shoes.”

She just rolls her eyes at me and huffs.

I finish the transaction and bag up the shoes. As she’s walking out the door, though, she just has to get the last word in.

Lady: “Just sell real shoes!”

Newsflash: any shoes besides ugly loafers aren’t real and aren’t practical. Sorry to break it to you.

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Running Out Of Excuses

, , , , | Right | May 30, 2021

A woman comes into our high-end shoe store with her daughter and young grandson and granddaughter. The little girl starts running around, so one of the salespeople approaches.

Salesperson: *Politely* “Please stop running before you hurt yourself.”

Grandma: “Should you be the one telling her that?”

Salesperson: “No, you should, but you’re not, so I have to.”

This story is part of our Best Of May 2021 roundup!

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Leading By Example

, , , , , | Right | May 7, 2021

We’re about to close. I’m running customer service, and my coworker running our self-serve checkout comes up to me with a box of shoes and the customer saying she needs help with a price adjustment that seems fishy. He wants a pair of shoes that are on sale for $25 for $5.

Customer: “Well, there’s a tag that says five dollars.”

Me: “We have sample price tags that show what our clearance stickers look like. They say ‘Example’ over them to make it less confusing.”

Customer: “No, it said it was $5.”

Me: “You know what, if you want to take a picture of it and show it to me, I’ll see what I can do.”

He runs off to get the picture, and I work on closing the customer service desk. When he comes back, he shows me the picture. Sure enough, it is an example price that has “Example” pasted over the image, above, and below it.

Me: “Sir, that’s an example tag. The shoes are $25.”

Customer: “You’re not going to honor the price?”

Me: *Laughing and trying not to cry* “No, it’s not a real price, sir.”

Customer: “You sure?”

Me: “Yes.”

Customer: “Why?”

Me: “It’s not. A real. Price. I’m not giving you shoes for a fake sale price. Do you want the shoes?”

Customer: “Sure.”

He dropped $30 and pays easily as if we hadn’t just spent minutes arguing over a sample clearance tag. It looked like there was nothing going on in his head. I’m surprised we came to an agreement. That concluded a very long day.

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I Don’t Work There, No One Does!

, , | Right | March 17, 2021

I work at an electronics store in a mall. Unfortunately, the chain goes bankrupt and the store closes down. By some miracle, I manage to get a job in another store at the same mall just a few weeks after.

I’ve been at my new job for about two weeks when a customer walks up to me, holding a bag with my former store’s logo on it.

Customer: “I bought this item around two months ago and it stopped working. Could I exchange it for a new one? I have the receipt with me.”

I look at the item and the receipt. Both are from my former store, which I tell the customer.

Me: “Unfortunately, that chain went bankrupt and is no more. I can’t do anything as this is a completely different store.”

Customer: “But I recognise you; you used to work there.”

Me: “Yes, I did, but now I work here, and this place has nothing to do with the store you bought this from. I can only advise you to contact the manufacturer of the item for a warranty issue.”

Customer: “But you should help me! You used to work at [Former Store]. I can’t believe this! You were always so helpful. Why can’t you help me now?”

Me: “Because this is a completely different store. This store sells shoes! It has nothing to do with electronics of any kind and has no obligation to help you just because I used to work there. If you want help finding a pair of shoes, I’ll be more than willing to help you, but with this, I can’t. You have to turn to the manufacturer.”

Customer: “I can’t believe this! This is unacceptable!”

Me: “It is acceptable as it’s completely different. Now I have to continue working; unless I can help you find a pair of shoes, I’ll be going.”

The customer walked off, still muttering.

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