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Turn That Brown Upside Down

, , , | Right | April 26, 2022

I’m working at a shoe store. A customer holds up a brown shoe.

Customer: “Is this the color of your brown?”

Me: “I’m sorry?”

Customer: “If I get this shoe in brown, will it be this colour of brown?”

Me: “If you buy that shoe, yes, it will be that shade of brown.”

Customer: “You’re sure?”

Keeping The Staff On Their Toes

, , , , | Right | April 13, 2022

Two women in their sixties are browsing the shoe department. After some minor language-barrier problems, I bring out several pairs of our lightweight hiking boots.

That’s when the older of the two ladies takes off her shoes and socks and I see that the tips of her toes are black… and not with dirt!

She says something to her companion and the companion asks me:

Woman: “What causes that?”

In my head, I scroll down the list of possible responses: diabetes, wearing shoes that are too tight, long periods of inactivity, frostbite, and EEEWWWWW! But I settle on:

Me: “Ma’am, I’m not a doctor, but I think your friend should get that checked out by a doctor… and soon!”

She relayed that info, they both nodded and took their purchases up to the registers.

Meanwhile, I was thinking, “Why would you POSSIBLY let a condition like that just slide? And why ask a shoe salesman for a medical diagnosis?”

I’m still shaking my head over that one.

Some Customers Boot Themselves

, , | Right | March 24, 2022

I spent over an hour working with a woman, trying to help her find a pair of boots. I pulled boots for her in-store, online, and from vendor catalogues. No matter what I showed her, it wasn’t good enough.

Customer: “You obviously don’t know what you’re talking about when it comes to boots or horses! You wear square-toe boots with low heels instead of rounds with tall heels!”

Me: “Well, the way I see it is that if you need a special kind of boot to stay on your horse, you don’t need to be on it in the first place.”

She didn’t purchase anything.

You Know That Makes You Look MORE Suspicious, Right?

, , | Right | March 24, 2022

I was working in a shoe store. There were several customers in the store at the time, a few of them further toward the back of the store. I approached a lady that was shopping alone.

Me: “Do you need a hand, ma’am?”

Customer #1: “No, thanks, just looking.”

Then, I turned to a nearby mother-daughter duo and asked them the same question. The mother ignored me completely, but the daughter managed to snap a curt “no” at me.

As I was turning and walking away, I noticed one of the sample shoes had the laces undone — a big no-no — so I paused to fix it. All of a sudden, the mother just glared at me and yelled:

Mother: “You don’t need to keep watching us! We’re not stealing!”

I was completely taken off-guard since that thought hadn’t even crossed my mind.

Me: “I wasn’t watching you, ma’am.”

Mother: *Yelling* “Yes, you were! You don’t need to hover like that. You’re a terrible salesperson and horrible at your job! You’re the reason customers hate salespeople!” *To her daughter* “Let’s go. These people don’t want business.”

She kept up the diatribe against salespeople all the way out the door. I slowly walked to the front of the store and looked at my manager, completely flummoxed.

The first lady to whom I’d spoken walked past me on her way out the door and made a point of pausing to talk to me.

Customer #1: “I like your customer service. I’ll be back another day!”

Another customer, a regular, paused her shopping to come and stand next to me, shoulder to shoulder for a moment.

Customer #2: “Don’t listen to that b****. You are awesome at your job and a wonderful person. Some people are just s***ty.”

That woman almost ruined my day, but the other customers totally made my day.

Another Lovely Reminder That Employees Aren’t People

, , | Right | January 30, 2022

A woman and her daughter came into the shoe store I work at, five minutes before closing, looking for shoes for the daughter.

Me: “Can I help you two?”

Woman: “No, we just want to browse.”

Fine, there wasn’t much I could do about it since they still had five minutes. After about ten minutes, they finally picked a handful of styles they wanted to try. I went and got the sizes from the stock room.

The daughter only tried on two of the pairs and just kept switching between them. The entire time, they didn’t really speak to me at all. They also both wore their see-through, mesh masks under their noses the whole time, so I kept a bit of distance between us.

Eventually, the daughter made her choice, and we brought the shoes up to the counter. In the meantime, my coworker had turned off our “open” sign and closed the door, and they were waiting to let them out. While the mother was paying by card, her daughter was leaning on the counter and staring straight at me with a slight smirk on her face. She pulled her mask off and then proceeded to use the back of her hand to wipe her nose, then go back to touching the counter, the entire time looking at me with that, “What are you gonna do about it?” smirk.

Me: *Politely* “You need to keep your mask on over your nose while in the store.”

Woman: *Angrily* “You don’t get to tell my daughter what to do! If I think she needs to be told something, I will tell her. I am her mother! You don’t tell her anything! You are not her mother!”

I was biting my tongue so hard to keep from yelling back at her to do her job, then, but I didn’t say another word to her. I put her receipt on the counter so she could take it while I stayed six feet back (to avoid strangling her), and my coworker let them out and locked up behind them.

Then, I blew up. I still get mad every time I think of this. Now, every time I have to remind a customer to keep their mask on, I facetiously wonder if I should call their parent to have them come to the store and tell their grownup child to wear their mask.