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If The Entitlement Shoe Fits, Part 2

, , , | Right | March 9, 2023

I was working at a very famous shoe store some years back when a customer and her kid came in right at opening. I was all alone, and it was one of those mornings. You know the ones: phone ringing off the hook, paperwork to be done, and about a zillion other things.

I greeted the woman, and she and her kid plopped on a bench for a chat for about ten minutes, ignoring me. Rude, but fairly normal.

She asked me for a few sizes, and I got them for her. I had miraculously managed to juggle a delivered shipment and phone orders. I got them for her, and she decided on some and began her purchase.

Customer: *As she starts to leave* “You know, I would’ve bought more if you would have actually helped me.”

Before my brain caught up with my mouth, I replied.

Me: “Well, ma’am, typically when people need or want help, they ask for it.”

This woman looked like I had just kicked a puppy. She looked so offended that a retail slave would DARE speak back to her. She turned on her heel and left… but didn’t even complain. It was one of my finer moments of firing back as good as I got.

If The Entitlement Shoe Fits

Way Too Much Passion For Your Fashion Choices

, , | Right | December 26, 2022

I once worked for a shoe store chain. The next closest store to us, in the “rich” mall, was being closed after the holidays, but the manager and assistant manager there decided to bail out early. The regional manager asked me to fill in until the store closed.

On day three, a customer loudly berated me for wearing an anklet. This woman lost her mind over a piece of jewelry. So, I unhooked it, put it in my pocket, and continued her sale.

The next day, the regional manager called.

Regional Manager: “I got a complaint from a customer about you wearing an anklet. She wants you fired for being such a ‘disrespectful, whorish person’. She also claims you threw your anklet at her.”

The cameras showed that accusation to be false. The customer then tried to sue the main company for emotional distress.

I never found out what happened with that, as I noped out of that career path right after that store closed.

Tis The Season For Unreason, Part 8

, , , , , , | Right | December 24, 2022

It’s Christmas Eve, and I’m seventeen years old. I’m asked to work on the holiday from 8:00 am to 3:00 pm. I’d rather be home with my family but money is tight from the holidays and I get extra pay on Christmas Eve. My family celebration won’t start until 4:00 pm, anyway, so I agree to take the shift.

I am working the till checking out our fairly long line of customers. An older lady carrying six boxes of children’s shoes comes to the counter.

Me: “Hi! Did you find everything you were looking for today?”

Old Lady: “I can’t believe they make you work Christmas Eve!”

Me: *Confused* “Oh, no, it’s okay, really. My family will be having dinner together once my shift is over. Did you find everything you were looking for?”

Old Lady: “Oh, yes, dear, I did. I had to run out and get some last-minute presents for all my grandchildren. I still can’t believe they make you work on Christmas Eve.”

Me: “Well, I’m glad I was here so you could get all your last-minute presents! Your total is [total].”

Old Lady: “It’s still so wrong. I mean, what reason could this place possibly have for making you work on the holidays? Why would you even need to be here? It just doesn’t make sense. No one should have to work on the holidays.”

Me: “Well, if no one was here, then all these customers couldn’t buy their shoes.”

Old Lady: “Oh, no, that’s no good. I need to buy my things. I just don’t think you should be here. Goodbye, dear!”

I’m still confused how you don’t realize that if you want to shop on the holiday, people need to work on the holiday.

Tis The Season For Unreason, Part 7
Tis The Season For Unreason, Part 6
Tis The Season For Unreason, Part 5
Tis The Season For Unreason, Part 4
Tis The Season For Unreason, Part 3

If The Shoe Fits… (But It Doesn’t)

, , , , , , | Working | December 10, 2022

I have very particular feet and have to try on shoes while using my orthotics. I also have to leave enough room for my feet to swell along the bridge. This confuses salespeople who insist that the shoe must fit over the bridge a certain way and won’t believe that I need it bigger.

One year, I go to my main place and have my fitting. The salesperson manages to talk me into trying the shoes her way, with a thirty-day return policy if they don’t fit. I warn her that my job consists of following angry children around the school while they are escaping from the classroom. I literally walk around outside on campus all day.

Of course, by the second day, it is obvious that I need a larger pair. I take them back, and the salesperson spends twenty minutes trying to convince me that the thirty-day return policy, which she based my sale on, doesn’t count because I have worn the shoes outside, exactly as I told her I would.

Her manager, who usually sells me my shoes, just shakes his head and orders me a size up.

I’ve gotten death glares from that salesperson ever after. Apparently, she was really upset about that commission! Fortunately, she also didn’t last long.

Check Out This Lesson At The Checkout

, , , , , , , , | Working | November 17, 2022

My wife and I went to an outlet mall in one of our state university towns. We went into a national brand shoe store to look for a pair of casual shoes for me. I found a pair and bought them. The clerk took my cash, gave me the change, bagged the shoes, and left to chat with a coworker, as there was no one else in the store at the time.

Shortly, I returned to the register with a problem with my change. After trying to ignore me, the clerk finally, with eyes rolling, came to find out what I wanted.

Clerk: “Is there something else I can help you with?”

Me: “You gave me the wrong change.”

Clerk: “No, sir. I know I gave you the correct change.”

Me: “No, ma’am, you didn’t.”

This went back and forth a couple more times until I got more forceful.

Me: “No. Let me show you. I still have the change in my hand. The ticket says the shoes cost $60 and coins. I gave you a hundred and the coins and you gave me 3 twenties back.”

Clerk: *Wide-eyed* “Oh, I gave you twenty dollars too much.”

Me: “Yes. You came back to me with a defensive posture before you knew what my problem was. Change your attitude until you find out what is going on with the customer. I know the drawer being short would come out of your pay.”

Clerk: “Yes, that’s right. I’m sorry, but thank you for being honest.”