Long-Suffering Husbands Can Relate

, , | Right | July 12, 2019

(A husband and wife are browsing in our shoe shop. She picks up a pair of white shoes from the shelf.)

Wife: “These are perfect, but I want them in black.”

(Her husband picks up the identical black version situated right next to them and shows her.)

Wife: “No… I don’t like those.”

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Unfiltered Story #156837

, , | Unfiltered | July 3, 2019

(This summer I worked at a small family shoe store that sells European brands designed to be comfortable and stylish.  Our most popular brand is Birkenstock.  One day, a customer came in wearing a Birkenstock Arizona–the 2-strap style–on one foot, and had toilet paper wrapped one time around the other.  One of my coworkers attended to her.)

Coworker: “Hi, welcome!  How are you doing today?”

Customer: “I just walked from the nail salon a couple blocks from here.  They accidentally got wax in my other shoe and it won’t come out, so now my foot slides around in it and I didn’t want to wear it over here.  I told the lady there I wasn’t going to pay, and that I was going to go buy another pair and show her the receipt and they would pay me the difference.”

Coworker: “(looks at customer’s sandal; it is a color we do not carry) OK, well, we unfortunately don’t have that color, but if you sit down I can measure your feet and I can bring out some other colors for you to try.”

(She does this, and brings out several pairs of Arizonas.  The customer talks quite a bit, saying that she is a college professor, as well as some very strange things…)

Customer: “(tries on a pair) Ha, I can wear these the next time I actually wear a bra!”

(After about 20 minutes, my coworker starts to try to eliminate some of the shoes to help the customer choose)

Coworker: “(picking up a pair) So you didn’t really like these ones, right?”

Customer: “I’m sorry, but I’m going to have to correct you.  It’s grammatically incorrect to say ‘these ones’. *smiles* Sorry, I teach English so I’m very grammar-conscientious!”

Coworker: “Oh, really?  I don’t think I knew that!”

Customer: “Yeah, it’s a class marker, whether someone says ‘these’ or ‘these ones!'” (launches into a story about the reason ‘these ones’ is grammatically incorrect)

(The customer ended up buying six pairs of Birkenstock Arizonas, plus a bottle of cork sealant, which amounted to about $630.  My coworker later told me that she was a bit miffed by the comment about grammar being a ‘class marker’, and that she never would have expected this customer to be able to drop over $600 just for shoes.  Can’t say I don’t agree!)

It’s Not The Customer’s Fault When It Totally Is

, , , , | Working | June 28, 2019

(I was promoted to supervisor at my store, meaning I am allowed to be involved in the hiring process for the first time. As such, my district manager is beside me to make sure everything goes okay. We conduct a group interview with four people. When given a scenario about a guest wanting a refund due to weather, they all decide as a group that the best answer is, “They should’ve checked the weather app beforehand.”)

District Manager: “So, that’s it? Would you guys apologize?”

Person #1: “Well, obviously, apologize, but they should’ve checked the app.”

(The inner retail worker in me was screaming YES, because I agree, but we didn’t hire any of them because of their poor customer service answers.)

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Beware The Warehouse

, , , , , | Right | June 2, 2019

(I work in a shoe store.)

Customer: “Can you give me anything off of this shoe? The glue marks are showing, there are smudges, and it looks like someone made marks on the heel.”

Me: “For the heel part, it actually is the style; there’s no defect there. The glue and smudge marks I can do nothing about. I can only see if I can order you another one from the warehouse.”

Customer: “Okay, do that and I’ll come back to get it.”

Me: “Unfortunately, you’d have to pay today. It’s like an online order. You pay today, and you pick it up when—“

Customer: “F*** this store. I’m out.”

Me: “Okay…”

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You Pay Me Two Hours’ Minimum Wage

, , , , , | Right | May 31, 2019

(I work in a shoe store.)

Customer: “Hi, just these.”

Me: “Cool. Did you find everything okay over there?”

Customer: “I did, but there seems to be a glue mark here. Like, the glue is clearly visible. Can you give me anything off for it?”

Me: “Oh… unfortunately not. It’s against company policy for me to discount a shoe based on a defect. The only thing I can do is see if I can order you one directly from the warehouse.” *checks* “Looks like I can’t actually. Darn. This is the only one close by, too.”

Customer’s Obnoxious Friend: “So, you’re telling me you can’t order it, and you can’t give my friend anything off for this shoe? It’s $29.99. I’m already paying your salary here.”

Me: “Excuse me, but no, I cannot. As you said, it’s $29.99. You can try your luck at [Chain Shoe Store] or something, but there’s nothing I can do unless you specifically have a coupon.”

Customer’s Obnoxious Friend: “Okay. We’re done here; we’re never shopping here again.” *both of them leave the shoes on the counter*

Me: “Technically, you never did…”

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