(I’m trying to check a customer out in the lobby when the phone rings. I answer it to place them on hold while I get the customer his change so he can leave.)

Me: “Thank you for calling [Pizza Place]; could you please hold?”

Caller: “Yes, I would like to order some pizzas.”

Me: “Yes, but could you please hold for a moment?”

Caller: “I’m sorry, what?”

Me: “Could you please hold?”

Caller: “Um…”

Me: “Could you please hold…”

Caller: “You want my address?”

Me: “No, can you hold, please?”

Caller: “My address is—“

Me: “No, ma’am, I really need you to hold.”

Caller: “Oh, okay, I guess…”

(I place her on hold and grab another customer’s pizza and the first one’s change.)

Customer In Lobby: “She really didn’t want to hold, did she?”

Me: “Not the first person like that today.”

(The guy gave me a nice tip even though he had to wait several minutes longer than he should have.)

(A woman and her seven-year-old son come in. The woman is on the phone and visibly angry. She is short with her answers and she takes her food and leaves… without her son. I tell my manager and, due to being the newest employee, I get babysitting duty as I try and call the customer.)

Customer: *answering on the tenth time I call* “What?!”

Me: “Hi, this is [My Name] from [Pizza Place], are you [Customer]?”

Customer: “Obviously, since you have called me a million f****** times! What do you want? I’m f****** busy!”

Me: “Ma’am, I was trying to get ahold of you as you left—“

Customer: “Oh, so, I f****** left something? That’s not important. I’ll come to pick it up in a couple of days. Now, if you don’t mind, I need to call my lawyer back since you interrupted me—“

Me: “Ma’am, you left your son behind.”

Customer: *silence*

Me: *silence*

Customer: “I’ll be there as soon as possible.”

(She arrived twenty minutes later with a fresh coffee and retrieved her son.)

Customer: *ordering pizza* “I have to ask a special favor. We are vegetarians. We want a veggie-only pizza, but we want you to make sure that the cooks do not contaminate our pizza with any bits of meat. We are vegetarians! I know what the ingredient table is like back there; it’s too easy for stray bits to get mixed in. I want you to tell the cooks to be careful! We are vegetarians!”

Me: “No problem, ma’am. I will make the pizza myself, so I’ll make sure it has no meat.”

Customer: *now back to calm* “Thank you. And for our second pizza, we want pepperoni with extra cheese.”

(I work as a server.)

Me: “For drinks, we have [brown soda], diet [brown soda], and [popular citrus-based soda]. What can I get for you?”

Customer: “Aww, don’t you have [popular lemon-lime soda]? Or something without caffeine? I can’t have caffeine!”

Me: “Sorry, we don’t; everything has caffeine.”

Customer: “Well, I’ll just have iced tea, then.”

Me: “…”

Related:
Time To Tell Them The Hard, Black Truth

(My husband and I order pizza, then go to pick it up. They don’t have a dine-in area, but there are four chairs lined up along the window. An elderly man is using one of the chairs, so I make my husband take one of the other chairs, and my children refuse to share the chairs. After about twenty minutes of waiting while the children are entertained with their own electronics, and my husband is zoned out on his phone, this happens:)

Elderly Man: *to my husband* “You’re so rude!”

Husband: “What?”

Me: “What? How so?”

Elderly Man: “Making her stand like that! That’s totally rude of you!”

Me: “I told him he should sit down, since my legs need to stretch, and the pressure changes have been aggravating his arthritis. I’ve been glued to a computer in a small office all day.”

Elderly Man: “Well, okay, then, that’s… Sorry. I just assumed there.”

Me: “That’s okay, yeah. I hope we don’t meet anyone who is actually rude tonight! It’s been about fifteen minutes since we got here, but I understand the wait, since we ordered several specific pizzas, and it’s a busy football night.”

Cashier: *listening in, says quietly* “Oh, thank God.”

(I was exaggerating downward; it has been at least twenty minutes. The cashier goes to confer with her manager, and the manager comes over to apologize for the wait. The kids and my husband don’t mind — they’ve got their games — but I’m thirsty, so I accept her offer of free drinks for the family. She offers the elderly gentleman a discount on his pizza, and a drink for his lengthier wait. And then, about five minutes later, another customer comes in.)

Rude Dude: *walks to counter* “I’ve been waiting 45 minutes now! I need my pizza immediately!”

Cashier: “Yes, sir, what is the name on your order?”

Rude Dude: “Forty-five minutes! I’ve been waiting!”

Cashier: “And the name on your order?”

Rude Dude: “I’VE BEEN WAIIIITIIIING 45 MINUTES!”

(This repeats at least another half dozen times, with him saying the same thing in different combinations, and the cashier offering the same question in a super sweet saccharine voice. I’m getting hangry at this point, and he’s the nearest annoyance, soooo…)

Me: “Forty-five minutes, huh? Everybody here has clearly gotten that information. But, the one thing she needs is your f****** name. So, either tell the nice lady your name, or go f*** off, and wait at least another hour elsewhere.”

Rude Dude: *gives his name and glares at the cashier*

Cashier: “Oh! Your order went out through the drive-thru five minutes ago! Have a nice night!” *turns back to the kitchen to retrieve the elderly man’s order*

Rude Dude: *screams incoherently, throws a plastic organizer full of salt, peppers, and parmesan packets into the kitchen area, and slams himself into a chair to sulk*

Elderly Man: *on his way to picking up his order, stops to address the rude dude* “Your order isn’t here, so you probably shouldn’t be, either. Now, go see if your pizza’s at home, and if it is not, do as the lady has requested. Go f*** off and wait at least an hour elsewhere.”

Rude Dude: *literally growls, then leaves*

Cashier: “Sir, that is awesome. Your order is on us tonight, and we’re so sorry for such a long wait.”

(She calls my husband’s name about five or so minutes later, and we find that they have given us an extra deep-dish pizza, a dessert, and a couple of other items that we used to order on a weekly basis, but no longer do due to household size and budget changes.)

Cashier: “Your tot—“

Manager: “Nope! No. Noooo. F*** that. This is all on us. Y’all are longtime customers, and this is the longest you guys have ever waited, and we really appreciate your patience. And you telling that guy to f*** off.”

Cashier: “Yeah! Sweet! And yeah, thanks for telling the guy to f*** off.”

Husband: *is confused*

Me: “You’re welcome. I can’t stand people that obtuse.” *laughs* “The fact that the elderly man repeated it, though… That made my week.”

Husband: “So… wait… what? We’re good here?”

Me: “Yes, I’m coming back later this week with the kids, too.”

Cashier: “[Husband], you were playing on your phone. [My Name] will explain it when y’all get home, okay?”

(When we got home, my in-laws came over unexpectedly, but thanks to the generosity of the pizzeria staff, we had enough pizza for everyone. I told everyone how we got all the pizza for free, the kids reiterated how super rude the dude was, and my husband joked that I could hire myself out as an expert snarker while I continued job hunting.)