I work the night shift at a small hotel near the airport. It is around midnight when I receive this call:
Me:
“Thank you for calling [Hotel]; this is [My Name]. How may I help you?”
Caller:
“Are you the hotel over there?”
Me:
“Sir, I can’t see you. Can you please be more specific?”
Caller:
“What’s the name of your hotel?”
Me:
“This is [Hotel].”
Caller:
“What’s the address?”
Me:
“We are located at [address].”
Caller:
“All right, I need twenty-nine rooms on the fourth floor near the pool.”
Me:
“Sir, this is a small hotel; we only have two floors.”
Caller:
“No fourth floor? Aren’t you owned by [Other Company]? Because I’m a member and you haven’t recognized me yet.”
Me:
“Sir, we aren’t owned by [Other Company]; we aren’t associated with them.”
Caller:
“Well, I still need twenty-nine rooms.”
Me:
“All right, what dates so I can check our availability?”
Caller:
“February 20 to February 28. I am a member; you are supposed to recognize me.”
Me:
“Sir, we aren’t owned by [Other Company].”
Caller:
“What’s the name of this hotel again?”
Me:
“This is [Hotel].”
Caller:
“Well, then, I’m a member of [Hotel]; recognize me.”
Our hotel company does have a privilege program but it has a different name; not everyone knows that so I figure I’ll continue.
Me: “Can you please tell me your name so I can look it up in my system?”
The caller spells a name really quickly but I can’t find it in our privilege program. Before I can say anything, he starts yelling.
Caller:
“Who’s your manager?!”
Me:
“[Manager].”
Caller:
“Well, I’m going to call him!”
The caller hung up before I could say anything.