(I work in an uppity part of town where the e-shoppers come out of their yuppie caves to shop.)

Customer: “Excuse me, but I have a question.”

Me: “How may I help you?”

Customer: *points at a popular movie puzzle with a picture of a child playing with said puzzle* “Is the kid on the box part of this puzzle?”

Me: “Um…what?”

Customer: “Well, if the kid is part of the puzzle, I don’t want it. He has nothing to do with this movie.”

(At this point I turned around and walked to the back room where she couldn’t get me.)

This story is part of the “Customers Who Don’t Know How The World Works” roundup!

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(One customer complains about a game that is not giving tickets. Upon looking at the game, I discover that a fuse is blown. I place several “Out of Order” stickers over the coin slot and refund the customer. Two minutes later another customer approaches.)

Customer: “I just put a coin in this game and won tickets but none came out.”

Me: “I placed an ‘Out of Order’ sticker on the coin slot. Is it not on there anymore?”

Customer: “You mean these? They were in the way so I removed them. Can I get a refund?”

This story is part of the Customers-Ignoring-Signs roundup!

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(I work in a Mexican restaurant; our pico de gallo salsa is the same as our “mild.”)

Lady: “I’ll have the pico de gallo and the mild.”

Me: “Oh, well, they’re the same thing.”

Lady: “…But I want both.”

Me: “O…K…” *scoops pico de gallo* “…there’s the pico, and…” *adds another scoop* “…there’s the mild.”

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Caller: “Hello, I’d like some help!”

Me: “Sure, sir, how can I help you?”

Caller: “Well, actually I don’t have an account yet. I was wondering if I could talk or send messages to my daughter. She’s in Australia and she has an internet account.”

Me: “Yes, sir, that’s possible!”

Caller: “What do I need to do that?”

Me: “You just need a computer and a modem.”

Caller: “Hey, but I just have a FAX machine and a TV! Isn’t that enough?”

Me: *controlling the urge to burst in laughter* “I’m afraid not, sir. You’ll need a computer for sure.”

Caller: “YOU KNOW WHAT? You guys don’t wanna help me! I know your types! You just want the fat, rich customers that will buy anything you demand! You know what? You’re not the only ISP in town! Goodbye!” *click*

(A customer calls in to a call center and states that he can’t connect to his internet. After about 20 minutes of trying to get the customer to troubleshoot, none of which he can manage to do, the rep figures the cable is simply disconnected. However, since the customer can’t troubleshoot they come up with a clever way to fix the problem.)

Rep: “Sir, can you unplug that big phone cord looking cable from the box with blinking lights and your main computer box and hold both ends in your hands for me?”

Customer: “Yeah, hold on.” *shuffles around* “Well that was easy. Got it.”

Rep: “Okay, what I need you to do is swing one end of that around above your head as hard as you can. Sometimes bad packets get stuck in the end, making it impossible to connect to the internet.”

Customer: “Alright! One second.” *whooshing in the background* “… Okay, done, Now what?”

Rep: “Okay, now plug it back in to the back of the blinking lights box and the main computer box and let me know when you have done that.”

Customer: “Wow! That really worked! Thanks!” *click*