Apparently, Laziness Now Overrides Policy

, , , , , | Working | August 6, 2020

I order a Hotwheels set online for my daughter for Christmas. The toy company sends me an expansion instead of a base set that I ordered. I call customer support, and they promise they are going to ship me the correct item and a postage-paid box to return the old one and I should receive those within three days.

I wait over a week and this doesn’t happen. On the receipt, it says you can return the online items to any [Toy Store] location.

I go to the nearest location of that store with my receipt and item and get in the line for customer service which is out the door. I finally get up to the desk.

Me: “I ordered online and I was sent the wrong item. I’d like to get a refund on this. Here is my receipt.”

Clerk: “We don’t do online returns here. You have to call customer service and arrange shipping.”

Me: “I already did. And I never received the item I was supposed to or the box to ship this back. It says on my receipt that I can return it here.”

I point on the receipt where it says that.

Clerk: “The last time a lady like you walked in with one of those online orders, she left with it.”

Me: “We’ll see. I’m going to need to talk to your manager.”

Clerk: “You don’t need to talk to her. She will tell you the same thing.”

Me: “I’d like to talk to her anyway.”

The clerk rolls her eyes and goes to get the manager.

Manager: “What can I do for you?”

I explain the situation as I did before.

Manager: “Not a problem at all. I’ll just need the receipt for your order number.”

The manager takes the receipt and starts typing.

Clerk: “If you do it for her, they will all think they can!”

Manager: “They can! It’s store policy.”

Clerk: “It’s a pain to enter that stuff!”

Manager: “That’s not the customer’s fault. Now stop.”

The rest of the transaction went smoothly, though the clerk glared at me over the manager’s shoulder the whole time.

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A License To Believe

, , , , | Right | July 17, 2020

At my store, we sell a book that has pictures of the most iconic license plate of each US state. A customer is looking through it with her elementary-school-aged daughter. One license plate from New Mexico is BRIGHT YELLOW with red and green text. It’s VERY distinctive.

Daughter: *To her mother* “Wow, look at that one!”

Mother: *To the daughter* “That can’t be real.”

She approaches me.

Mother: “Why would you have this book? It doesn’t even have real license plates!”

Me: “Actually, that is a real license plate! I saw a lot of them when I was driving through the southwest last summer.”

Mother: “Well, I don’t believe you!”

I am taken aback and responding without thinking.

Me: “You don’t have to believe me. It’s still true.”

The mother scowled at me, grabbed her daughter’s hand, and dragged her out of the store.

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Unfiltered Story #193891

, | Unfiltered | May 9, 2020

We do birthday parties where I work. At the end of the party, we ring bells to let the store know it’s the child’s birthday and then we sing “happy birthday.” I’m wrapping up my party and getting ready to ring them up when someone comes up to me.

“You rang that bell too loud.”

I wasn’t really paying attention because this is the most hectic part of the party. “Excuse me?”

“What, are you deaf? I said you rang that bell too loudly. You scared my kids.”

I look around and his kids are ripping the store apart.

“I’m sorry sir. It’s very loud in here so we wanted to make sure everyone could hear!”

“Welll next time don’t do it.”

He sat in the store for over an hour while his kids ripped everything apart. Then they left without buying a single thing.

Tarot-No-No  

, , , , | Right | March 24, 2020

(In our magic section, we have some fortune-telling items. They’re obviously meant for little kids and none of us take them seriously. One day, I see a customer looking very disapprovingly at that section.)  

Me: “Hi, is there anything I can help you with?” 

Customer: “No, but you can tell me why you’re selling pendulums and tarot cards for kids.” 

Me: “For fun. They’re just little toys.” 

Customer: “No, they’re not for fun. I’m a psychic medium, and you’re actually generating spiritual energy with those. Pendulums and tarot cards are dangerous, as well as ouija boards. They are not for kids, and they are not to be played with.” 

(At this point, I have to excuse myself; I can’t keep a straight face anymore. A couple of minutes later, I’m at the cash desk, and the same customer comes up, still looking very disapproving. At our store, all transactions begin by asking for the customer’s phone number.) 

Me: “Can I get your phone number, please?” 

Customer: “No, but you can get me the head office’s phone number.” 

(I gesture my manager over, who gives the customer the head office’s number while the customer complains to her.)

Customer: “I don’t agree with you selling pendulums and tarot cards to kids. I’m a psychic medium, and low-level spirits can actually be summoned with those, and they can attach themselves to kids, and it’s not pretty when they do.” 

Manager: “Well, we appreciate your feedback, ma’am. Here’s the phone number for our head office, and if you call them and give them your feedback I’m sure they’ll take that into account.” 

(The customer leaves, still not very happy with us. My manager and I managed to keep straight faces the whole time, but I’m starting to smile a bit about it now.) 

Next Customer In Line: “Man, that lady was a nutcase.”

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Always Overstocked With Nuisance Customers

, , , , | Right | March 17, 2020

(I have recently started working at a toy store close to where I live. I haven’t been fully trained on how to do everything yet, but I have had to deal with a few stock requests, so I feel confident enough with the system to address customer queries. A man in his late forties comes up to the service desk.)

Customer: “I’m looking for [Dollhouse]. Could you tell me if you have any in stock?”

Me: “Certainly. Is it [Full Name of Dollhouse Brand]?”

(He nods.)

Me: *after double-checking I have read the number correctly* “Six hundred.”

Customer: “Six hundred?!”

Me: “That does seem quite excessive, but that is what it’s telling me.”

Customer: “Erm, well, I need six hundred… and one.”

Me: “You need exactly six hundred and one dollhouses?”

Customer: *laughing awkwardly* “Yeah, that sounds ridiculous, doesn’t it?” *runs out of the store before I can say anything else*

(A manager who was processing a return bursts out laughing.)

Manager: “Never mind him. He’s a nuisance regular we put up with. He usually comes in and asks for one or two above what we have in stock and complains when we don’t give him a discount.”

Me: “Oh…”

Manager: “For future reference…” *points to my screen* “If you tap the ‘Store’ tile, it will show you the stock we currently have here, instead of the regional stock.”

(I guess I should wait until my training is finished before taking any more queries.)

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