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Rated B For Bad Parenting

, , , , , | Right | CREDIT: rebelphoenix83 | May 6, 2022

I work in a toy store. A woman comes in shortly after the release of a very notorious and much-beloved game.

Customer: “I want to buy a video game for my son.”

Her son, an adorable kid but really young, peeks out at me from behind her.

Me: “Absolutely, miss. What game would you like to buy?”

She looks down at the kid and he nods to her as she looks at me.

Customer: “We would like to buy a copy of Grand Theft Auto: Vice City.”

I look down at the kid and figure he can’t be over ten.

I stammer:

Me: Vice… Vice City… are you sure?”

Customer: *Miffed* “You heard me, GTA: Vice City.

Me: *Still half-stunned* “Ma’am, I must warn you that this is an M-rated game. Your son may be too young for the—”

The woman completely interrupts my warning, sounding angry.

Customer: Grand Theft Auto: Vice City is the game my child wants, and that is the game he will get!”

Me: “I absolutely understand, but you see, the game contains material that wouldn’t be appropriate for someone his age. There’s a ton of violence… cop-killing… hook—”

Customer: *Cutting me off AGAIN* “I DON’T CARE! JUST GIVE ME THE D*** GAME!”

I open up the glass door, grab a copy of “Vice City,” blinking hard as I look at it, and set it down on the counter to scan it.

Me: “All right, ma’am, that will be [price].”

She hands me the cash while she huffs.

Customer: “Why do these things cost so d*** much?”

I just give her my usual speech at the end of the transaction, thanking her for shopping at our store.

I turn to my manager after the customer walks out with her son.

Me: “This will not end well…”

Beside me, my manager just gives a stoic nod.

Cut to the VERY NEXT DAY.

The woman comes back, absolutely storming in and FUMING. She walks right up to my manager, casting a death-side-glare at me.

Customer: “I need to speak to a manager right now!

Manager: “I’m the manager. What can I do to help you today?”

Customer: *Slamming the game on the counter* “Your idiot employee sold this game to my eight-year-old son! It has violence and language, and you can kill cops! There are hookers you can have sex with! I WANT MY MONEY BACK RIGHT NOW!”

Manager: *Without missing a beat* “Ma’am, I don’t know if you observed yesterday, but I was standing right next to [My Name], and he was trying to explain all of this to you, but you insisted—”

Customer: “I DON’T CARE! I WANT A REFUND NOW!”

Manager: “If you observe, in the corner, there is a label that states the game rating as M, and if you flip the box over, it states quite clearly in the black and white box at the bottom what objectionable content may be in the game.”

Customer: *Absolutely LIVID* “How the f*** could you sell this game to children?!

My manager replies more firmly and, let’s face it, a lot less sarcastically than I would have ever been at this point.

Manager: “I’m sorry, but as you have opened the package, the DMCA states — and it is store policy — that we cannot issue a refund for any opened video games at this time. Also, [My Name] did not sell your child this game; he sold the game to you as you were adamant that this was the game you wanted to purchase. I am sorry that you did not enjoy the game, but as the game is obviously not damaged or defective, there is no refund.”

Customer: “YOU KNOW WHAT?! F*** BOTH OF YOU!”

And with that, she finally picks up the game and storms out.

[Manager] and I exchange glances, and at the same time, we say:

Manager & Me: “What… the… f***?”

There would have been a way for her to return it, and we could have told her about it even if corporate would not have liked it one bit. We didn’t take back the receipts or issue new ones on games, just replaced defective product with another product. She could have taken that game to a different [Store] or just come in at a different time and said she discovered that it was inappropriate when she saw the rating. But not for her; she had to pay the a**hole tax.

A Tale Of Two Tantrums

, , , | Right | April 9, 2022

I was working at a toy store chain that was closing for renovation. We’d done liquidation sales for two weeks in addition to shipping products to other stores. Once it was empty of product, we got to work tearing down the shelving, walls, register lanes, etc. You could literally see through the front windows all the way to the sunlight streaming into the back dock.

An older man with his young grandchild came up to the doors and started banging on them.

Man: “Let us in so we can shop!”

When they were told that we were closed, that there was literally nothing in the store to sell them, they both threw tantrums. The little boy kicked the door.

They left before police could be called.

He Also Blames Others When He Burns A Pie

, , , | Right | CREDIT: Elysiumsw | December 25, 2021

I was working at a large toy store and was the closing manager on Christmas Eve. I always volunteered to work most holidays, since my family wasn’t nearby and I didn’t have kids. The extra money never hurt!

We had posted for weeks that the store would be closed at 6:00 pm on Christmas Eve so that we could partake in the holiday with our families. It was 6:00 pm and we were pretty fortunate that all the customers had wished us a happy holiday and left the store. We had actually very few issues that night! I locked the doors, dimmed the lights, and started to take the cash drawers while the rest of the staff cleaned up.

While I was in the back office, doing the cash drops in the safe, my Asset Protection guy knocked on the door.

Asset Protection: “Uh, hey. There is a guy banging at the front door and yelling that it is an emergency.”

Surprised and not knowing what was going on, I deposited the cash in the safe and headed to the front with [Asset Protection]. Halfway to the front, I heard the banging. At this point, the rest of the staff were starting to gather nearby to see what was going on and getting ready to leave for the night.

We had two sets of double doors. I unlocked the first door, opened it, and walked into the vestibule with [Asset Protection] behind me. The guy was still banging on the glass doors frantically, even though he could see me approaching.

I approached the door but didn’t open it. I raised my hand to motion for him to stop banging so I could talk. I wasn’t about to open the door.

Me: “Hi. Is something wrong?”

Man: “Yeah! I need to get my kid’s Christmas present!”

He yelled that at me, and I was stunned for a moment. I looked back at [Asset Protection] and then to my staff who were on the other side of the vestibule door, as if wondering if I’d heard him wrong. Before I could reply, he started slamming on the door again.

Man: “LET ME IN! I have to get presents!”

Me: “I’m sorry, sir. We closed at 6:00 and I have already removed all the registers.”

Man: “What the f*** does that have to do with me?! LET ME IN! I’ll be quick!”

Me: “I’m sorry, sir. There is nothing I can do.”

Man: “What the h***?! Just let me in right now! It won’t take long. You are wasting my time!”

Me: “I’m really sorry. Please come back during normal business hours.”

I motioned for [Asset Protection] to go back in and I turned to follow him. I heard the man start swearing at me and bang the door again.

Man: “YOU ARE GOING TO RUIN MY KID’S CHRISTMAS!”

I turned around once we were inside the store.

Me: “No, you are. You should have come earlier.”

I locked the door and turned out the lights, and we all left from the back door.

I did feel bad for the guy’s kid, but I had a responsibility to my staff. It wasn’t our fault he decided to do Christmas shopping on Christmas Eve after business hours.

Flawless Victory

, , , , , , , | Working | November 17, 2021

A few years ago, I was working as a retail journalist and got to cover the opening of a huge new toy store on a famous street in central London. The planners went all out, and the bigwigs of the company were walking around and talking to everyone. They even had several dozen costumed characters there to perform for the kids.

I saw them getting ready and had to do a double-take as I noticed a character who seemed a little out of place.

And that’s how I got the chance to see a choreographed family-friendly dance featuring such stars as Bob the Builder, Fireman Sam… and Scorpion from Mortal Kombat.

A fun night was had by all.

Their Reasoning Skills Are Offline

, , , , | Right | November 1, 2021

We get calls like this probably ten times a week.

Me: “Thank you for calling [Toy Store]. How can I help you?”

Caller: “Hi. I’m looking at this product on your website. It says, ‘Online exclusive.’ I was just wondering if you have it in stock?”