Unfiltered Story #177752

, | Unfiltered | November 21, 2019

(I’m the only employee on duty and a lady comes in with two large trash bags full of outdated toys with clearance stickers from multiple competitor’s stores.)

Customer: I need to return all of these.

Me: Okay, do you have your receipt?

Customer: No. Just give me my money.

Me: I’m sorry, but without a receipt, we can’t give a refund. I can let you exchange or give you store credit for the lowest prices these toys have sold for in the last 30 days.

Customer: Fine, whatever.

(I start scanning the toys. Most of them were not even from our store, and the few that were in the system were so old, they had either been zeroed out or on clearance for $0.33 to $2.50. Of the two large bags, I could take back 6 toys.)

Me: Ma’am, of these toys that were sold here, the total I can give you in store credit is $12.66.

Customer: I have more than $300 worth here! You’re cheating me!

Me: If you have your receipts, I’ll be happy to refund what you paid, but without them, I can only give you what they’re worth at sale prices.

Customer: *Grabs toys off counter and throws them back in the bag angrily.* I’ll just take them to [competitor stores]. They’ll give me a better deal!

(She called customer service on me, and they told her the same thing. It turned out, she’s a repeat offender and is banned in several local stores.)

Not Being Very Grown-Up About It

, , , , | Right | November 2, 2019

(A nervous-looking 30-something comes up to the till.)

Me: “Afternoon, can I help you with anything?”

Nervous Guy: “Um… I’m looking for some toys.”

Me: *laughing* “Well, we are a toy shop!”

Nervous Guy: “Yeah, I’m looking for toys for… grownups.”

Me: “There’s no age restriction for toys here. I’ll show you around and see what we can find.”

(I take the customer around the shop, asking about what he needs and whether its for a friend or child, but all he comes out with is “grownup toys” and is getting more frustrated by the second.)

Nervous Guy: “No! I need grownup toys!”

(The shop is starting to fill up with families and they notice his behaviour.)

Me: “I’m sorry, but if you can’t tell me specifically what you are looking for, then I can’t help you.”

Nervous Guy: “Grownup toys! You know! Vibrators! Things that go buzz!

(He starts to make a buzzing noise, and I’m really trying hard not to laugh. The parents aren’t so reserved and burst out laughing, causing the guy to turn bright red.)

Me: “Sir, do you know what kind of shop you are in?”

Nervous Guy: “Yes.”

Me: “A toy shop… A children’s toy shop…”

Nervous Guy: *looks like he is going to explode* “YES, I KNOW!”

Me: “And you think that we would stock adult toys?”

Nervous Guy: “You don’t, do you?”

Me: “Nope. Might I suggest [Well-Known Adult Store] a few towns over? I hear they stock a wide selection of adult toys, marital aids, and lingerie that might suit your needs?”

Nervous Guy: *turns ten shades of red and mumbles* “Ah… Yes. Thank you.”

(I have never seen one person bolt so fast from my shop, ever! It took me hours to get over it and some of our regulars still ask about the “grownup” man.)

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Unfiltered Story #172110

, , | Unfiltered | October 22, 2019

Customer: *Walks in* hi where could I find your maps?
me: We don’t really have any the closest thing I have is this:
*I take out a small tourist map it’s cartoon -y and only shows the main area of the town*
Customer: No I want like an atlas of Maine.
Me: I’m sorry we don’t have anything like that. *Immediately begins to think of where he could get this that would still be open*

Now keep in mind this is a TOY STORE I am surrounded by stuffed animals and crafts

Him: WHAT KIND OF BOOKSTORE IS THIS??? *leaves*

me: it’s not?????

The Great Jenga Haunting

, , , | Right | September 3, 2019

(At the toy store where I work, we have a giant Jenga game — about three feet tall — set up for customers to play with. This is an outdoor game, designed to be played on grass. We have it set up on a hard plastic table over a tile floor in an area with excellent acoustics; when it collapses, the noise is cataclysmic. We also have a door chime which is high-pitched and kind of annoying. One day, I’m checking out a customer when the door chime goes off several times in rapid succession.)

Customer: “Gah, that noise is so annoying!”

Me: *sigh* “Tell me about it.”

Customer: “Yeah, I guess it must be worse for you, right? Does it follow you home? Like, does that noise haunt you at night?”

(As if on cue, the Jenga tower collapses with a migraine-inducing cacophony. The customer ducks as if he’s being shot at and then looks up at me with wide, frightened eyes.)

Me: “No, that’s the noise that follows me home at night.”

(He gave a shaky laugh and left, giving the display table a wide berth. We had to put up with the noise for another month before management agreed to display something quieter.)

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Unfiltered Story #156819

, , | Unfiltered | July 2, 2019

(This was a couple of years back when I was working at a poplar toy store to pay some extra bills. A customer called me on the phone to ask a question about one of our products.)

Me: Thank you for calling Toys “R” Us in Castle Rock, this is Jeff

Customer: Yes, I saw you had a the newest Ferby on sale in your store, is that correct?

Me: Yes, ma’am we do, it’s 50% off until Friday (it was still a fairly expensive product, coming in at $69.99 after the discount)

Customer: Oh, that’s fantastic. My little girl has been saving up to buy two so I was wondering if you might be able to hold one in each color up that front?

Me: (Usually this is something I would say no to being it is a sale item, but we are very slow and out of the holiday season and the item wasn’t exactly flying off of the shelve) Yes, I can do that for you. It’s not something we normally do, but I’ll keep them up here until 8 tonight so if you can make it by then, have your pick!

Customer: Great! Thank you! Okay but I have one last strange request. You see, my daughter has been saving up all her change for weeks now and she wants to buy them herself with her own money, so you wouldn’t mind us paying in all change right?

Me: (Bear in mind, we are a small outlet store that is usually staffed by one to two people at a time with one register that only has $200.00 in it at a time, so we have no place for $130.00 worth of change) No ma’am, I’m sorry but unfortunately because of the small size of our store, we don’t have a way to carry $130.00 worth of change, but there is bank just around the corner from us that will exchange your change out for cash and your daughter can pay us with that!

Customer: (I hear the mom try to explain this to her daughter, who is roughly 14 and the daughter throws a fit screaming about paying with her own money) I’m so sorry but that’s not going to work. We’ll just find somewhere else, thank you! *click*

I had just finished moving one of each of the Ferbys up to our front counter (I was moving them while on the phone), so I start to load up my arms to take them back, figuring that was the last I had heard of her. Maybe an hour passes when I turn to our front door and feel my stomach drop as a mom and her 14 year old daughter walk through the front door, holding a massive fake baby bottle that is as a change jar, filled to the brim with change.

Customer: Hi, yes, I believe I spoke to you earlier on the phone about the Ferby’s? I’m so sorry, but she just refused to exchange it for cash, so we’re just gonna go ahead and pay in change. Where are you holding them for us?

(At this point, just shocked, I lower my head and take her to the Ferby’s section)

Customer: I thought you said you would hold them up front until 8? IT’S ONLY 6:30? HOW UNPROFESSIONAL!!! HOW MANY DID YOU SELL? ARE WE MISSING OUT BECAUSE OF THIS? (Asking too fast for me to respond)

Me: I’m sorry ma’am, I though on the phone you said you weren’t coming in after all considering I told you we would not except change as a payment. We haven’t sold any though tonight.

Customer: BULLSHIT! HOW WOULD YOU EVEN KNOW IF YOU DIDN’T SELL ANY?

Me: Well, I’m the store manager, and the only person here, so I’m sure of it.

Customer: (Looks me up and down) *scoffs* You’re like, 18, and I should believe that crap? Whatever, just ring these up (slams two Ferby’s in my chest, and the daughter slams the change jar and they walk away)

(I go up to the register in order to start checking them out, I no longer care about the change, I just want them gone. They don’t follow me)

Me: Ma’am you have to come up here for me to so I can check you out (I shout because they are in the back of the store and we are alone)

Customer: It’s gonna take you forever to get through that change (Laughs), call when you’re done

(I finish up the transaction and begin to count the change. Over $15.00 worth of it is in pennies, so by the time I’m finished, it’s roughly been 45 minutes. They end up being $15.00 short.)

Me: Ma’am, almost done can you come up here.

(She walks up, hand extended, waiting for me to hand her the receipt)

Me: It looks like the remaining balance after the change is $15.00

Customer: You stole from us! We should be getting change back you thief!

Me: (I have worked retail since I was 16, I am 22 years old at this point, and I KNOW I did not miscount her money) Ma’am, you are welcome to count it yourself outside and come back tomorrow if you don’t trust me, but I close in 15 minutes and I’m not dealing with this. Give me the remaining balance, or get out

Customer: Ugh, whatever. I don’t have time for this (hands me the remaining balance and heads for the door) GET AN EDUCATION, YOU F*****G MORON!

Me: Tell your daughter to grow up so she can be a big girl and get out of the kid’s store! (slam the door behind her, lock it and, start closing.) People suck sometimes.