On The Need For Hazard Apple Pay

, , , , , | Right | November 10, 2017

(We have the card readers that you can tap your card on, or use a peer-to-peer payment app from your smartphone.)

Customer: *noticing card reader* “Oh! Does [Payment App] work on this?”

Me: “It works most of the time.”

Customer: *successfully uses card reader* “Ooooh! That was amazing. It gave me the tingles. Was it good for you?”

Me: *moves back from counter* “Thanks for coming in. Have a great day.”

Sorry, Not F****** Sorry

, , , , , , | Working | October 25, 2017

(I work in a toy store and, as expected, kids are almost always in the store. The store is fairly small, and there are no aisles. As this happens, there are a few kids around.)

Me: “Hey, welcome to [Store]. How may I help you?”

Customer: “I’ve come to look for something for my daughter.”

(I go and I show him where the girls’ section is. He sees a box he likes, and while talking about it and asking about it, multiple times he curses, all in the matter of half a minute or so.)

Me: “Excuse me, sir. I don’t mean to be rude, but could you please refrain from cursing as there are children around?”

Customer: “Okay, and don’t correct me again.”

(He grabs the box and heads over to the register, where I ring him out. I offer him our rewards card.)

Customer: “Yeah, no, I don’t want it. I really don’t want to be around you.”

(I am mildly offended, but complete the transaction quickly. The customer walks out. At this point, I usually say things like, “have a good one,” or whatever, but he is definitely in a bad mood. A minute after, my manager points out that it was good of me to ask him to refrain from cursing, but due to my attention issues, I didn’t realize that I had gone on for about fifteen seconds about not cursing, which in my head felt like I said it once. He says to consider it a learning experience, and tells me that it isn’t really my fault that the guy reacted so rudely. I feel like crap automatically, and hope the customer will come back in so I can apologize to him.)

Me: *answers the phone with usual greeting of place and name* “How may I help you?”

Customer: “Hey, uh, [My Name], f*** you. We clear?”

(I fall dead silent out of shock and hang up, walking towards the back room where I tell my manager what just happened.)

Manager: “What an a**hole.”

(Let’s just say I’m not sorry anymore.)

Toy Story: The College Years

, , , | Right | October 5, 2017

(I work in the electronics department of a children’s toy store chain. My coworker in customer service is busy, so I decide to answer a phone for her.)

Me: “[Store] electronics, how may I help you?”

Customer: “Hi, I was wondering if you guys had any adult electronics in stock.”

Me: *oblivious* “Well, the latest Grand Theft Auto came out on the newer systems this week, and so did Dragon Age.”

Customer: “No, I’m looking for adult electronics.”

Me: *suddenly cluing in on what she means* “Oh… oh, I’m sorry, [Store] doesn’t carry any toys of that nature. Is there anything else I can help you with?”

Customer: “Yeah, what other new stuff do you have in?”

Me: “Uh… I guess Bionicles are new?”

(She then asked me questions like “How do you get wood in Minecraft” and stuff like that. I’m pretty sure that question was a euphemism.)

Could Have Scooted Over To The Bank

, , , , , | Right | June 21, 2017

(It’s three minutes before close and my manager is next to me closing another register. An eight-year-old girl comes up to my till with her grandparents to buy a scooter. Note that in Canada, we have $1 and $2 coins.)

Grandmother: “I’m sorry about this.”

Me: *thinking it’s about how late it is* “Oh, it’s no problem—”

Grandmother: “No, you’ll see.”

(My and my manager’s eyes bulged. The woman took out her granddaughter’s allowance that the girl had saved up to spend — all of it in coins in six plastic baggies. My manager and I desperately began counting it, taking ten minutes between us to do it. The girl had saved up $165.65 in coins to spend that day. What’s worse was that there are two banks across the parking lot from our store they could have gone to change the coins.)

Not A Glass Act

, , , | Right | June 20, 2017

(For a while we had these bouncy balls with pretend fish in them and when one was on its stand it would look like the fish were swimming. An eight- or nine-year-old boy grabs one and bounces it hard on the ground.)

Boy: *looking disappointed* “Aw, I thought it was glass.”

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