The Great Jenga Haunting

, , , | Right | September 3, 2019

(At the toy store where I work, we have a giant Jenga game — about three feet tall — set up for customers to play with. This is an outdoor game, designed to be played on grass. We have it set up on a hard plastic table over a tile floor in an area with excellent acoustics; when it collapses, the noise is cataclysmic. We also have a door chime which is high-pitched and kind of annoying. One day, I’m checking out a customer when the door chime goes off several times in rapid succession.)

Customer: “Gah, that noise is so annoying!”

Me: *sigh* “Tell me about it.”

Customer: “Yeah, I guess it must be worse for you, right? Does it follow you home? Like, does that noise haunt you at night?”

(As if on cue, the Jenga tower collapses with a migraine-inducing cacophony. The customer ducks as if he’s being shot at and then looks up at me with wide, frightened eyes.)

Me: “No, that’s the noise that follows me home at night.”

(He gave a shaky laugh and left, giving the display table a wide berth. We had to put up with the noise for another month before management agreed to display something quieter.)

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Unfiltered Story #156819

, , | Unfiltered | July 2, 2019

(This was a couple of years back when I was working at a poplar toy store to pay some extra bills. A customer called me on the phone to ask a question about one of our products.)

Me: Thank you for calling Toys “R” Us in Castle Rock, this is Jeff

Customer: Yes, I saw you had a the newest Ferby on sale in your store, is that correct?

Me: Yes, ma’am we do, it’s 50% off until Friday (it was still a fairly expensive product, coming in at $69.99 after the discount)

Customer: Oh, that’s fantastic. My little girl has been saving up to buy two so I was wondering if you might be able to hold one in each color up that front?

Me: (Usually this is something I would say no to being it is a sale item, but we are very slow and out of the holiday season and the item wasn’t exactly flying off of the shelve) Yes, I can do that for you. It’s not something we normally do, but I’ll keep them up here until 8 tonight so if you can make it by then, have your pick!

Customer: Great! Thank you! Okay but I have one last strange request. You see, my daughter has been saving up all her change for weeks now and she wants to buy them herself with her own money, so you wouldn’t mind us paying in all change right?

Me: (Bear in mind, we are a small outlet store that is usually staffed by one to two people at a time with one register that only has $200.00 in it at a time, so we have no place for $130.00 worth of change) No ma’am, I’m sorry but unfortunately because of the small size of our store, we don’t have a way to carry $130.00 worth of change, but there is bank just around the corner from us that will exchange your change out for cash and your daughter can pay us with that!

Customer: (I hear the mom try to explain this to her daughter, who is roughly 14 and the daughter throws a fit screaming about paying with her own money) I’m so sorry but that’s not going to work. We’ll just find somewhere else, thank you! *click*

I had just finished moving one of each of the Ferbys up to our front counter (I was moving them while on the phone), so I start to load up my arms to take them back, figuring that was the last I had heard of her. Maybe an hour passes when I turn to our front door and feel my stomach drop as a mom and her 14 year old daughter walk through the front door, holding a massive fake baby bottle that is as a change jar, filled to the brim with change.

Customer: Hi, yes, I believe I spoke to you earlier on the phone about the Ferby’s? I’m so sorry, but she just refused to exchange it for cash, so we’re just gonna go ahead and pay in change. Where are you holding them for us?

(At this point, just shocked, I lower my head and take her to the Ferby’s section)

Customer: I thought you said you would hold them up front until 8? IT’S ONLY 6:30? HOW UNPROFESSIONAL!!! HOW MANY DID YOU SELL? ARE WE MISSING OUT BECAUSE OF THIS? (Asking too fast for me to respond)

Me: I’m sorry ma’am, I though on the phone you said you weren’t coming in after all considering I told you we would not except change as a payment. We haven’t sold any though tonight.


Me: Well, I’m the store manager, and the only person here, so I’m sure of it.

Customer: (Looks me up and down) *scoffs* You’re like, 18, and I should believe that crap? Whatever, just ring these up (slams two Ferby’s in my chest, and the daughter slams the change jar and they walk away)

(I go up to the register in order to start checking them out, I no longer care about the change, I just want them gone. They don’t follow me)

Me: Ma’am you have to come up here for me to so I can check you out (I shout because they are in the back of the store and we are alone)

Customer: It’s gonna take you forever to get through that change (Laughs), call when you’re done

(I finish up the transaction and begin to count the change. Over $15.00 worth of it is in pennies, so by the time I’m finished, it’s roughly been 45 minutes. They end up being $15.00 short.)

Me: Ma’am, almost done can you come up here.

(She walks up, hand extended, waiting for me to hand her the receipt)

Me: It looks like the remaining balance after the change is $15.00

Customer: You stole from us! We should be getting change back you thief!

Me: (I have worked retail since I was 16, I am 22 years old at this point, and I KNOW I did not miscount her money) Ma’am, you are welcome to count it yourself outside and come back tomorrow if you don’t trust me, but I close in 15 minutes and I’m not dealing with this. Give me the remaining balance, or get out

Customer: Ugh, whatever. I don’t have time for this (hands me the remaining balance and heads for the door) GET AN EDUCATION, YOU F*****G MORON!

Me: Tell your daughter to grow up so she can be a big girl and get out of the kid’s store! (slam the door behind her, lock it and, start closing.) People suck sometimes.

Unfiltered Story #155552

, , | Unfiltered | June 27, 2019

(I work in a small toy store in a Main Railway Station in Prague so we often have customers that don’t speak Czech. All of our sales assistants can speak English, and although I do understand German pretty well, I can speak it just a little. This customer couldn’t speak Czech, English nor Russian so I had to use my broken German)
Customer: *brings the toy to the cash register*
Me: *pointing on a price tag and trying to explain in my horrible German* Hello. Well, this is our Club price, which is only for Czech people with our Club card, I have to give you this ordinary price. *I point on the second price tag*
Customer: But it says here that it costs ****CZK.
Me: Yes, but it’s our special Club price. It’s written over here. (It is, but only in Czech.)
Customer: *leaves*

(About five minutes later she returns with her husband. She speaks loudly and really fast and I can tell it’s not Hochdeutsch but I still kinda understand what’s going on so I explain it again. She starts yelling at me something about not having price tags in German and not talking German and something about Switzerland. I’m mere seconds from crying.)
Czech customer standing in line: *speaking fluent, fast German* Stop yelling at her. She explained it to you… (then she continued saying something about not having Czech tags in German too, I just stood speechless trying to understand what’s going on).
German customer: *smashes toy on counter and leaves mumbling something in German*
(I started to thank the Czech customer and I checked her an employee price)
Czech customer: Lot of them are like that because they think when they have money they can do anything. Have a nice day.
Me: Thank you very very much, have a nice day.

(To the Czech customer I’ll probably never meet again: Thank you, you saved me lot of problems that day and I hope someone will help you someday like you helped me)

If You’re Looking For Food Then You’re Stuffed

, , , , | Right | June 3, 2019

(I work at a toy store. An older man comes in.)

Coworker: “Hello. Can we help you find anything?”

Customer: “Fish.”

Coworker: “Okay, let me show you what we have.”

(He takes him over to our stuffed animal section and starts to show him fish toys. The man suddenly gets angry.)


(The customer then turned and stormed out, leaving us wondering how he could possibly think that we sold food.)

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Unfiltered Story #151730

, , | Unfiltered | May 23, 2019

A guest called and asked the customer service representative if we had a out ja board.  The rep went to look, didn’t see it.  Came back to the phone and told the guest we didn’t have it.

About 1/2 hour later, a guest came to the service desk and said “I want to make a complaint.” Me: “okay,  what can I help you with?”. The guest: “I called up here and asked if you had a ouija board. The girl on the phone said you didn’t have one.  But, it is clearly in stock, on the shelf.” Me: “she may have missed it, I’m sorry.” Guest: “but there is one standing up, clearly in stock.” Me: “well, I do know she went and looked. I was just human error.” Guest: *rolled eyes* “no, it wasn’t”.

Oh, ok, yes we constantly just say no to everything because we don’t want you to come in and spend your money here.  Smh why do costumers think it’s us vs. Them?