Plush With Tickets

, , , , | Working | February 21, 2018

(My boyfriend and I are walking down the boardwalk when I spot a claw machine outside one of the arcades. There’s a plush inside that I really want, so my boyfriend decides to try for it. After a couple of tries, it becomes apparent that the claw can’t even reach the plush. I decide to go inside to talk to an employee, and happen to find a woman who doesn’t speak English very well.)

Me: “Hi, my boyfriend and I were playing the claw machine, and the claw can’t reach one of the stuffed animals. I was wondering if you could rearrange the machine so we had a chance at it?”

Employee: “No, no, you play to get the toy. I don’t give it to you.”

Me: “Oh, no. I don’t want you to give me the toy. I just want you to move it so the claw can reach it.”

Employee: *looking confused* “You want me to give you the toy?”

Me: “No, I just want you to move it.”

Employee: “You show me.”

(We go outside and my boyfriend plays one more time to show that the claw won’t reach. The employee watches the whole time. She suddenly realizes what we mean and starts laughing.)

Employee: “I thought you wanted to cheat! You just want it moved? I move it for you! No problem!”

(The employee then moves all the plushes, and puts the one I want in a perfect way for us to grab it with the claw. Later on, after we’ve gathered some tickets, I go to the counter and see the employee again.)

Employee: *pointing to my plush* “You got the toy! Good! Here, you have some extra tickets for wasting your time and money by getting it.”

(She gave us so many tickets I was actually able to get a giant version of the plush I wanted, so I gave her the smaller version. I hope she knows how much I appreciated what she did for me. I still love that plush, and the memory associated with it.)

Can’t Help Those Who Won’t Help Themselves

, , , , | Right | January 29, 2018

(I work in an arcade.)

Coworker: “Uh, [My Name], we need you for customer service.”

Me: *walks up to customer* “Hi! How can I help you, ma’am?”

Customer: “I just want to say that I am very upset right now. I had to stand in line for 15 minutes to get my tickets. I counted, and you had seven other employees behind the counter doing nothing.”

Me: “Well, ma’am, we only have our one register, and one person working at a time. Also, I don’t have seven employees working. We just had this one girl back here, since I had the other two employees with me.”

Customer: “You should not try to argue with a customer! There were seven people with green shirts back there doing nothing. I wasn’t this mad until I spoke with you!”

Me: “Okay, well, if there’s nothing else—”

Customer: “I just wanted to explain that I was angry about the line, and you’re making excuses. If I hit you in the arm, you wouldn’t care about my excuses!”

Me: *refraining from laughter* “Yes, you are correct. I was just trying to explain how the policies work with who takes tickets.”


Me: “My name is [My Name], and here is my general manager’s card. I’m sorry I cannot help you, or help that we have a line.”

A Very Childish Policy

, , , | Right | January 10, 2018

(I work at an arcade that also happens to have a bar. Because of this, lots of people think it’s an adults-only place, when children are allowed.)

Me: *answering phone* “Thank you for calling [Arcade]. This is [My Name]. How can I help you?”

Customer: “I was wondering if I’m allowed to bring my kid there for Father’s Day?”

Me: “Yep! We actually allow children all the time.”

Customer: “Oh, I was hoping you’d say no. I don’t want to bring my kid there.”

Me: *laughing* “Well, I’m sorry for the inconvenience, sir.”

Customer: “I’m just kidding.”

Me: “I figured. Have a nice day!”

Customer: “Thanks. You, too!”

Arcade Dire

, , , , , , , | Friendly | November 8, 2017

(I spend quite a bit of time at the video game arcade playing one of those two-person fighting games. There, I meet another player that frequents the place as much as I do. We often choose random characters when playing against each other, just for fun. One day, as we are playing, a young man comes in and puts his token on the machine to indicate he wants to be the next person to play. My arcade friend beats me and I let the new guy take my place as the next challenger. He goes on to beat my friend with some nice moves.)

Friend: “That was pretty good.”

Stranger: “Yeah, well, I come from [Major City] and there, if you aren’t good, they throw you out of the arcade.”

(Next it is my turn. I beat him, after he only gets in one hit.)

Friend: *in a deadpan voice* “Well, that’s how we play around here.”

(The young man did not stick around for a repeat performance.)

Their Understanding Fell Short

, , , , | Working | October 4, 2017

(My boss treats our office to some fun at a nearby arcade as a holiday treat. I manage to do really well, and the cashier at the prize desk scans my card to show I have quite a lot of tickets. I find a large stuffed dog that I want, well under the total tickets I have, but as I am 5’2”, it’s just out of my reach. I go back to the prize desk.)

Me: “Excuse me. I’ve decided on that dog over there—” *points at stuffed dog on high shelf* “—but I’m too short.”

Cashier: “Well, you can combine your ticket card with another, and maybe that will be enough.”

Me: “Huh?”

Cashier: “If you’re short, you can combine two cards and get more towards prizes.”

Me: “How will that get me the dog? I thought I had enough tickets.”

(Luckily, my boss overhears and realizes what I meant.)

Boss: “Here, [My Name]; I’ll get it for you.”

(He reaches up and grabs the stuffed dog off the shelf, bringing it over to me.)

Cashier: “Oh! You meant you couldn’t reach! Sorry about that.”

Me: “Eh, I’m used to it. Next time I’ll try to win a ladder.”

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