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Not Two Bright

| Right | August 3, 2012

(I work in a Mexican restaurant where I host and take to-go orders. We have a special on the menu where you can get a plate of 1-4 items (a dollar more for each item added) starting off at $9.49. A regular calls in her order.)

Me: “Thank you for choosing [restaurant]. This is [name]. How may I help you?”

Customer: “Yes, I want two of your lunch specials. I want two beef tacos on one plate and one beef taco and one beef enchilada on the other plate.”

Me: “Alright, on the first plate did you want two crispy beef tacos or soft?”

Customer: “Uhm, one crispy and one soft.”

Me: “Alright, and on the second plate did you want a soft beef taco or crispy?

Customer: *gets irritated* “UGH! CRISPY!”

Me: “Okie dokie, and what kinda sauce on the enchilada?”

Customer: “Queso. Now, can you repeat my order back so I can make sure you got it right?”

Me: “Yes ma’am, I have a Combo #2 with two beef tacos, one crispy and one soft. Then I have another Combo #2 with one beef crispy taco and one beef enchilada with queso on top.”

Customer: “NO! I said TWO lunch specials!”

Me: *confused* “Yes ma’am, two combos on our lunch menu, right?”

Customer: “NO! I want two crispy beef tacos on one, two soft beef tacos on another, and one beef crispy taco and one beef enchilada on the other!”

Me: “So, you want three lunch specials?”

Customer: “NO! I want TWO!”

Me: “Yes ma’am, two plates.”

I re-write the order and repeat back her new order. She’s satisfied, so I ring up the three plates as opposed to two.)

Me: “Alrighty, your food should be ready in the next 15 minutes or so!”

Customer: “Okay!” *hangs up*

(15 minutes later, the customer arrives to pick up her order.)

Customer: “It was just the hardest having you take my order, missy!”

Me: “I’m sorry. You kept saying you wanted two plates when really it was three.”

Customer: “BECAUSE IT IS TWO! GOD!”

Me: “Alright, your total will be [price].”

(She pays, and I hand her her bag.)

Customer: *pulls out the boxes* “SEE?! TWO!” *happily walks out the door*

(The customer was holding three boxes.)


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