Unfiltered Story #252718
This story takes place in 2009 or 2010. I was working for a huge name drug store at the time. We had this woman who would come in every night right before close and would stay for 15 to 20 minutes after close every single time. I will use Me for story teller. SFM for shift manager and UC for unwelcome customer.
It is 5 minutes before close and in walks UC.
Me:Just so you are aware we do close in 5 minutes (Even though I know it is pointless because she doesn’t care).
UC: Oh I know I will just be a minute (her minute is 15 to 20 minutes).
Me to SFM: Just so you know UC just walked in again you may want to come to the register because I know I will have issues from her.
SFM comes to the register and waits of UC to come up. UC approaches right at close with a few items. I start thinking maybe this time she will leave at a decent time I was so wrong. I ring up her items and she pulls out her stack of coupons mind you most of her coupons never work and she cannot accept it and move.
Me to UC: Mama this coupon doesn’t work can we try another?
UC: Yea let’s try this one (I scan the coupon and to no surprise it doesn’t work).
Me: Mama none of your coupons are working.
UC; Can we try one more could one more?
At this point SFM steps in now mind you this woman wasn’t one who would take crap from anyone and once you pissed her off all hell would break loose.
SFM:We have tried your coupons its now 15 minutes after close I need to count this draw down so we can go home. None of his get paid over time and you hold us up every night for 15 minutes using coupons you know will not work. Honestly I do not know why you keep coming in here no one here likes you and we really wish you would stop coming in here. (The whole time she saying this I am trying hard not to bust out laughing because it was so very tue)
UC looks at her stunned and demands the corporate number and her name. SFM gives her both with no problem. The next day I find out that UC did in fact call our district manager who came in and spoke with SFM. He told her while trying not to laugh that while it may be true what she said she could not talk to customers like that. SFM was not fired and after the District manager reviewed the footage for the month he saw that she was doing it every night and she was banned from coming into the store because it was clear that she was doing it on purpose and had no regard for us. I quit a year later for an unrelated reason.