Putting Two And Two Together

, , , , | Right | May 5, 2018

(I have just gotten out of school and it is snowing aggressively, on the verge of hailing. During my second to last class period, my period surprises me by arriving early. It ends up soaking through a tampon and my jeans. I clean up as best I can and tie a sweatshirt around my waist until I can go home. Unfortunately, I have to stay after school to make up a chemistry test, and have to suffer through until I’m done. Afterwards, I walk to a nearby drug store because my ride won’t arrive for another hour. I place my variety of purchases on the counter: pads, a pair of cheap leggings, chocolate poptarts, and a soda.)

Female Cashier: *puts two and two together* “Oh, sweetie, I’m not supposed to do this, and don’t tell my manager, but I’m going to give you my 10% discount.”

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No Need To Get Catty About It

, , , | Healthy | April 21, 2018

(I go to a human drugstore to get a new insulin vial for my diabetic cat, since his last one is expired. He’s been diagnosed and treated for four months now, and I have been handling his insulin shots every day, twice a day, ever since. I bring the old box with me, so I’m sure I’ll get the right one. In Brazil, you can have insulin over the counter, no prescriptions needed. Also, every drugstore has a fidelity card that offers discounts, and most of the health cares have partnerships that give you discounts; you just have to show your health care card. A third way to get a discount — a big one — is when you register with the manufacturer; it’s a long form you have to fill, with your doctor’s information, treatment details, etc.)

Me: “Hi, I’d like a small vial for this insulin.” *hands the box* “I also would like to check both fidelity and health care discounts.”

Employee: *cheerful* “You know, you could get the manufacturer’s discount for it.”

Me: “Yeah, I know, but it’s for my diabetic cat, so they couldn’t take us.”

Employee: *makes weird face*

Me: *uncomfortable, trying to be cheerful* “Yeah, unfortunately they didn’t accept felines for that. That’s a ‘humans-only’ kind of benefit.”

Employee: *goes to hand me the vial, backs off, looking at me as if I’m a child* “You know this needs to be kept on the fridge, right?”

Me: “Yeah, I know. I also need a ten-pack of syringes.”

Employee: *still making the weird face* “Syringes for what?”

Me: “Uh, insulin. I need the smaller ones, because he only takes two units at a time.”

Employee: *proceeds to teach me how to use the syringes, very patronizingly, ignoring the fact that I may know how to do it since I just gave her an empty box of insulin* “What gauge size you need?”

Me: “I never had to choose between gauge sizes, but since he’s a cat, I believe the smaller ones.”

Employee: “What size is he?”

Me: “Uh, cat size? About four kilos.”

Employee: *weird face*

Me: “Sooo, I guess I’ll take the small ones.”

Employee: *reluctantly gives me my stuff, still looking at me as if I was committing a crime*

We Don’t Have Changing Rooms For THAT

, , , | Right | March 27, 2018

(I am a cashier at a drug store. We get customers coming through with items of a personal nature all the time. We never comment on these items, so we don’t embarrass the customers. A man is checking out at my register.)

Me: “Hello! Did you find everything all right today?”

Customer: *acting a bit nervous* “Yes, thanks.”

(I make small talk with him as I ring up his items, not really paying attention to what they are.)

Customer: “Would you like to help me try those on?”

(Confused, I look at what I’ve just scanned; it’s a box of condoms.)

Me: “Sir, you need to leave now.”

Customer: “What? I… uh… It was a joke.”

Me: “It wasn’t funny! Are you going to leave, or do I need to get my manager?”

(He left. I told the manager about it, just in case the customer tried to accuse me of anything. The manager said I absolutely did the right thing. At the next store meeting he talked about what to do if customers behaved inappropriately with us.)

Email Fail, Part 14

, , , , , | Working | December 7, 2017

(I’ve had the same conversation with the employees at this store on a few different occasions.)

Cashier: *ringing up my purchases* “Are you in our computer system at all?”

Me: “No.”

Cashier: “Would you like to be? I just need your email address and phone number.”

Me: “What does being in your computer system do?”

Cashier: “Nothing, right now. But we might add benefits in the future!”

Me: “I’m good, thanks.”

 

Related:
Email Fail, Part 13
Email Fail, Part 12
Email Fail, Part 11

Me No Speak Espaniano

, , , , , | Right | November 27, 2017

(I am the manager of a store in a neighborhood that is heavily populated with Cuban-American people. This exchange happens between a customer and my employee, Fernando.)

Customer: *speaks Spanish*

Fernando: “I’m sorry, sir; I don’t speak Spanish.”

Customer: *yelling in English* “You need to learn your roots and speak the mother-tongue of our people!”

Fernando: *pointing to his name badge* “Fernando… Italiano!”

Customer: *quietly walks out the door*

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