Has Some Serious Bag Baggage, Part 5

, , , , | Right | September 23, 2020

I’m in line waiting to buy a lottery ticket. The man ahead of me will be the next person at the register, but he’s huffing and puffing and loudly setting his two items down on the shelf next to him as he waits for the cashier to serve her current customer.

Customer: “Can you get another person on a register?”

The cashier calls for her coworker, who arrives promptly. The man moves to her. A few seconds later, it’s my turn at the first register, so I stop paying attention to everything else and pay for my ticket. I move off to near the exit to fold my ticket up into my wallet.

Cashier: “Excuse me, sir, bags are five cents each. That’s why I asked if you wanted any.”

I look up to see that the impatient man has moved to an empty cashier station and is struggling with a plastic bag.

Customer: “I’m not paying for a bag.”

Cashier: “Then don’t use one.”

Customer: “Cheapo. I’ll be sure never to come here again!”

The man walked off with his two items in his hands, leaving the bag off its hooks. I went to put it back, only to find a huge rip in it.

Has Some Serious Bag Baggage, Part 4
Has Some Serious Bag Baggage, Part 3
Has Some Serious Bag Baggage, Part 2
Has Some Serious Bag Baggage

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Unfiltered Story #207188

, , | Unfiltered | September 7, 2020

I have been working at a drug store/pharmacy for a few months. I have just started my shift when a lady comes to my cash.

Me: That’ll be $30.03. (I remember thinking it was funny because 30.03 backwards is 30.03).

Lady: Is the tuna scanning as $1.99?

I look on the screen, but because she was buying 8 cans, it just had the total of all the cans together. I price check them and they come up wrong because price check doesn’t show if it’s on sale. I forgot this.

Me: Sorry, ma’am, I’ll change that for you.

Lady: *as I’m fixing it* Don’t you have a policy that if they scan wrong it’s free?

Me: No, we don’t.

Lady: I heard on TV that [larger sister store] does that.

Me: *mentally* Well is that where you are?

Me: I don’t think so, we just give it to you at the sale price.

The lady proceeds to rant about how she saw it on TV and am I sure. Meanwhile, I’ve fixed the price and it comes up: $30.03. I realize my mistake, but she’s still ranting.

Lady: If I call [my store] will they tell me the same thing? It’s not free?

Me: Yes, ma’am. Your total is $30.03, sorry for the mistake.

She pays and I’m just happy she’s leaving. She stands there for a minute.

Lady: Can I see a manager? I think it’s free.

I have a line, so I call the supervisor over. The lady stands around, going as far as asking me to tell her where the manager is and “I’ll go find her.” I call again and the supervisor hurried back from the other cash.

Lady: Are YOU the supervisor?

My supervisor, who is very short, deals with the lady while I continue to scan through customers. She comes over with the lady’s receipt.

Supervisor: I’ll type in the codes to see if it scanned correctly.

The lady proceeds to complain about me, my failure to know the free products policy, my supervisor, and wasting her time. The supervisor says that the total is correct (because it is). She hands the lady back her receipt. She stands there.

Lady: So, what are you going to do about this?

Supervisor: … you payed the correct price, ma’am.

Lady: I find it stupid that your clerk doesn’t know the policies and she didn’t call the manager when I asked.

She NEVER asked for a manager until after she payed. She continues to rant about me being a bad clerk, going as far as to say that my manager doesn’t care, before we finally get her to leave. My supervisor makes sure I’m okay (I honestly was just annoyed). She proceeds to tell me that the policy is that if something under $10 scans wrong, they can get THE FIRST for free and pay sale price for the rest. She also tells me that she’s now thinking of taking up drinking, after wasting almost 20 minutes with Tuna Lady.

The lady later came back and returned the cans because, as my supervisor later told me, she worked in a tuna factory and these were the bad tuna fish or something like that. We should know this because we, obviously, work in a tuna factory.

When I was leaving work, I saw the next shift’s supervisor up front as my dad is buying some snacks. She also knows about Tuna Lady from my supervisor.

Me: Do you have tuna here?

New Supervisor: Yeah, its $2.50.

Me: That’s an outrage!

Moral of the story: Know the fake policies for your store or face the wrath of scammer tuna ladies.

Unfiltered Story #206326

, , | Unfiltered | August 31, 2020

(It’s busy. A customer approaches the counter with one pack of batteries. I ring up the item.)

Me: Would you like a bag for this?

Customer: It says buy one get one free. Why isn’t it free?

Me: Uh–

Customer: I’m only getting one, so isn’t it free?

Me: What that means is… if you buy one, you get the other one free. You have to buy one pack of batteries, and then you get a second pack for free.

Customer: But the sign says buy one, get one free.

(I continue to gently re-explain this as best as I can while the customer becomes louder and more insistent that I should just be giving him a free pack of batteries. He eventually leaves in a huff. A co-worker and I share a horrified glance from across the checkout aisle.)

When They Realize The World Doesn’t Revolve Around Them It Can Be A Struggle

, , , | Right | August 17, 2020

I’m a pharmacy technician at a national chain drug store. We are a little short-staffed and I am the only tech working this morning for several hours. I am doing my best to handle the line at the front counter, the line in the drive-thru, and the multiple incoming phone calls. The next tech is due to clock in shortly.

I have just finished helping the last person in the drive-thru, turned around to check that no one was at the front counter, and then picked up one of the three phone calls I had on hold at the moment. Not even a minute into the conversation, with a very nice lady who is inquiring about the shingles vaccine, I hear a woman very loudly behind me.

Customer: *Very rudely* “Umm, hello? You know you’ve got people waiting over here? There’s a line forming!”

I turn around to see the woman glaring at me over the counter and a single elderly gentleman behind her. I respond in my customer service voice.

Me: “Okay, I’ll be with you shortly. I’m on the phone with another patient.”

Customer: “Yeah, I can see that. Why don’t you just tell her no and hang up?!”

The pharmacist steps in, speaking very firmly.

Pharmacist: “Ma’am, she will be with you shortly.”

Customer: *Sarcastically* “Yeah, I got that! Where’s your hydrogen peroxide?!”

The pharmacist tells her where to find it… directly on the wall behind her. I have turned my attention back to the phone call, trying to ignore the lady, whom I can still hear complaining to the elderly man behind her that “apparently, we’re less important than the shingles.” I finish the phone call and go to the counter to finish ringing up the woman, who is also picking up her prescription. I am still in customer service mode.

Me: “Do you have a phone number for rewards?”

Customer: “Oh no, I’m never coming back here again! I only came here because you had the better price for my prescription. But I’m not coming back after this!”

Me: “Okay… have a good day.”

A few minutes after she left, the second tech came in. Apparently, as she was walking back to the pharmacy, the angry customer saw her in her uniform and confronted her, telling her that she needed to hurry up and get back to work because there was a line of people waiting! Still don’t know what line this lady imagined was there. The gentleman behind her was very nice.

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Unfiltered Story #203764

, , , | Unfiltered | August 4, 2020

I’m a customer in this story, and haven’t worked retail for at least 10 years. Staff of this drug store wear nametags, greyish polo shirts and black pants. I’m wearing a knit zip up sweater with red and tan and white on it and CANADA written across it. I’m on the phone with my husband, with the phone to my ear, a cart and my purse and my back to a woman who comes up behind me:

Woman [to me]: Where is (some) item?
Me [to my husband]: Do you want me to pick up a loaf for sandwiches?
Woman [to me]: It’s not where it’s supposed to be, usually I can find it….
Me [turning to look at her as she’s speaking]
Woman: Oh, you don’t work here do you
Me [looking at what I’m wearing, and that I’ve got a shopping cart and am on the phone]: Nope
Woman [indignant and accusatory tone]: Well you looked like you worked here
Me [still looking at her, but to husband on the phone]: So anyways, do you want a loaf for sandwiches?

She walked away after that. She honestly blamed me for her own confusion. I was pushing a cart, I had my purse on and was in completely different clothing than staff would be. She’s lucky I was distracted by my phone call, otherwise I would have had some fun words for her on her confusion.