Unfiltered Story #140389

, , , | Unfiltered | February 16, 2019

(We often offer a seasonal doughnut and currently have two that are “summer” themed; one of which has a gummy worm poking out of the center. It is one of my first shifts as a supervisor on this evening.)

The phone rings and I am told that the customer would like to speak to a manager.

Me: Thank you for calling [location], this is [my Name], how may I help you?

Caller: Yes, I came through your drive thru a few hours ago and ordered [promotional doughnut] and I was very disappointed with what I received.

Me: I’m so sorry to hear that, what was the problem with them?

Caller: Well, your picture on your menu showed a red gummy worm and all of the worms I recieved were orange!

(At this point, I am a little taken a back and start to think it was a prank call.)

Me: Well, we do offer the product in a variety of colors as the worms come in an assorted package.

Caller: I understand that, but I really am disappointed that all of the worms were orange!

(I am now debating whether  to offer the gentleman free doughnuts or to try and explain to him that this was an unforeseeable request, luckily at this moment my Assistant Manager walks in.)

Me: I see sir, if you’d like to speak to my Assistant Manager, he just arrived. I’m sure he’ll be able to help you.

(Sure enough, as this particular Assistant Manager is known for, the caller is given free doughnuts as replacement…. Even though there was no way for the drive thru employee to be able to read his mind and know what color gummy worm he would prefer.)

Vanilla Just Doesn’t Cut It Anymore

, , , , | Right | February 14, 2019

(I work at an ice cream shop in a tourist town that’s busy even during the colder months. As such, we get a lot of people in, some not so bright. We have an extensive menu, and a lot of options, so as far as sundaes go there is a minimum of about 180 possible combinations, not including if a customer asks for multiple toppings. One day, I am training a new coworker, and I come across this one customer…)

Customer: “Can I get a sundae?”

Me: “Okay, would you like that small, medium, or large?”

Customer: “Um, small, I guess.”

Me: “And what toppings would you like on that, or did you just want a plain cup of vanilla ice cream?”

Customer: “I said a sundae.”

Me: “Yes, sir, I need to know what toppings you would like. We have a list of flavors on the menu right next to you.”

Customer: “You know, with the hot fudge and peanuts and whipped cream… You know what? Never mind! I’ll just get a medium cone of vanilla!”

(The customer stormed off and let his friend finish the rest of the order and pay. I’m still not sure how I was supposed to know all of that from just the word “sundae,” but I’m sure with enough experience I’ll learn how to read minds!)

When This Jobsworth Isn’t Doing His

, , , , , | Working | February 13, 2019

(I’ve been in my field for over ten years, so I have a wide skill set and knowledge base. Every few months, a staffing/contract agency tries to recruit me. Usually, a polite “no, thanks” turns them away, but once a while, I get this guy:)

Agent: “Hello! I have this great opportunity that you’d be perfect for. When would you like to schedule an interview?”

(I read the job description. It’s pretty obvious he just did a keyword search and didn’t read my actual resume.)

Me: “Um, this job is located in Ohio.”

Agent: “Will that be a problem?”

Me: “I live in North Carolina.”

Agent: “Oh, the company does require you to be on-site, so you’ll have to relocate.”

Me: “No, thanks. I have a permanent position I’m happy with.”

Agent: “But this is a fantastic opportunity! Will relocating really be that difficult?”

Me: “Only if I’m seven months pregnant.”

Agent: “Have a nice day.”

Unfiltered Story #139575

, , , , | Unfiltered | February 13, 2019

I work in a luxury retail store at a mall that sells mostly women products such as lingerie, and pajamas. Think of Victoria’s Secret, but five times more expensive. I had a lot of clients who called me to shop for them because of certain events such as weddings, birthdays, and anniversaries. Weddings naturally were the most popular. I helped a woman pick out some lingerie for a wedding night. She then recommended me to one of her friends. Here is the catch, I am a guy.

 

The woman and her daughter came in, and they said I have an appointment with [My Name]. Whilst waiting they looked at me. They started to talk about me this calling me a pervert, and a derogatory name towards gay people.

 

The store director came over and told them I was there. I took her to the back. I was half upset when I heard those horrible words. I told her I don’t want them as clients. She had this devious look on her face. Walk out and introduce yourself, and if things get bad I will take it over. They eyed when I walked out. I smiled and said my name. Their mouths dropped. I apologized for the inconvenience, and told them I was not able to take them on as clients at this time. They said they were friends with one of my top clients. I apologized, and said it would not happen. They apologized to me profusely, and they said it was just a joke.

 

The daughter threw a fit, and demanded to speak with the manager. The manager came over, and apologized. She said that shoppers can turn down clients at any time. The daughter begged and pleaded for me. I told them that I could take them on at my convenience, but I was backed up at this time. The mom said this was for her daughter’s wedding. I looked at both of them and said. You will never call me anything derogatory if I take you on, and you will never say or ask anything about why I work here, my orientation, and personal information. Is that clear? The daughter stopped her tears. I took them to the back, and began having her try on different arrays which I picked out for her.

 

I told them this needs to be cut more, and I will have it sent off, and have it ready in a few weeks. The mother asked about the risqué of the outfits. I told them that lingerie is sexy if semi less is more. That was the only thing she said the entire time. They bought the entire piece which was about $1100.

They picked it up two days before her wedding. She tried it on, and it looked perfect for her type. She said I did such a good job. Her mom came in, and apologized once more. She said she would like to make another appointment for her next week. I accepted. She said, “you were so kind and genuine to take us on. I will never forget that, and I will never judge someone like that again.” She said if I ever needed anything to call her directly. She smiled back to me. The Mom came in a week later on time, and brought some friends. She never mentioned once about what happened as it seemed like water under the bridge. I will never forget that. She started out as the worst client, but ended up as one of my best. I have worked on her other daughter’s arrangements.

Unfiltered Story #139451

, , | Unfiltered | February 11, 2019

It’s my first day on the register, it’s worth noting that I’m female and my state has laws saying you get additional charge if you’re a man assualting a woman. I’m working the express lane and I’m not supposed to ring someone up if they have more than 20 items. A customer who is using an electronic cart yet isn’t impaired drives up with a loaded buggy.

Me: Sir, that’s over 20 items, I can’t ring you up.

Him: Oh no, it’s just a lot of bigger and bulkier stuff. It’s fine.

I ring him up, it takes a very long time and a line builds behind him.

Me: Sir.. the receipt says you brought 45 items through here… please don’t do this again.

Him: Don’t? Do you even know who you’re talking too? I’ll [email protected]#$ you up you stupid [email protected]#$%

Me: Sir… Do I have to call security? That’s assault on a female…

Customer: Don’t you even dare call security or I’ll bust your ass even worse. I don’t care if you’re a [email protected]#$% or if you’ve got a !$#@

Me: *noticing that my supervisor is literally standing right behind him* Okay.. I won’t

Supervisor: Security’s been called.. Leave the store before they arrive or else.

Customer: I can’t go back to jail! *leaves quickly*

Supervisor: Are you okay? I can’t believe how well you handled that.. I’m sorry you went through that.. normally it’s not THAT bad in here

Me: I’m fine, he’s gone now.

-Sadly I have had one other customer threaten to beat me up, only one though. Overall I’ve been told that I give really good customer service from both customers and managers-

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