Just Try To Steal Away From Them
(A customer has come to me asking if I can find an item for her. I take her to where the stock is. I take an item off the hook to show her, but because the stock in that area is tightly packed, I knock a few small items off neighboring hooks. As I reach down to pick them up, I notice that her bag is on the shelf right underneath and is open.)
Me: “I’m sorry, but I’ve knocked some items down; would you mind checking to see if any have fallen into your bag?”
Customer: “HOW DARE YOU ACCUSE ME OF STEALING!”
Me: “I wasn’t accusing you; I was the one who may have knocked something into it. I was just asking if you would check!”
Customer: “I’VE NEVER BEEN SO INSULTED IN ALL OF MY LIFE, BEING ACCUSED OF BEING A THIEF!” *flings the item at me and storms off*
Me: “I honestly didn’t accuse you of being a thief; I’m sorry if you thought so.”
(She turned the corner abruptly, knocking one of the items I dropped out of a fold in her bag.)