I am recently in a situation where I have been really hurt by my SO by an addiction of theirs. It’s a personal struggle they have which doesn’t really have to do with me, but when they are really having a hard time, it does tend to affect me and our relationship. I find some resources online that deal with people in my specific situation, send out a message to their general text number explaining what happened and that I’m seeking help. I get the following response:
“Hi, thank you so much for reaching out. I’m so glad you reached out to get support – this kind of [situation] is terribly difficult to handle on one’s own. The story [my SO] told you sounds extremely unlikely, but at least they are wanting to tell you the truth about things. That’s a huge step! We can absolutely help you both get the right support. Where are you located? [-name with organization]”
I am floored. My SO has been very open and honest about what has been going on, and we have not had any issues with them being untruthful, so I have no idea where this person who was somehow designated to respond to me has gotten this idea from.
I respond with my general location and also ask what they meant about the story sounding unlikely. They respond:
“Oh great, we have two very knowledgeable therapists in [location]. Either of them can do online therapy with both of you (individually or together). I was just referring to the story about [situation], but that is definitely something to discuss with your therapist, I’m not qualified at all. Let’s get you connected with a therapist right away! What questions do you have?”
Me: “Honestly, I’m feeling a little put off about going forward with your organization due to your response. The last thing I need right now is someone insinuating— on top of everything my [SO] and I are dealing with — that they are lying to me, and from someone who is not even a qualified therapist!”
They actually proceeded to apologize and backtrack a little, even offering to pass me on to someone else, admitting they had lost my trust. I now have a bad taste in my mouth not only about the organization in general, but reaching out again somewhere online. I think my SO and I will be seeking help locally to a trusted counsellor they are already seeing.