Unfiltered Story #160056

, , | | Unfiltered | August 8, 2019

*In my city you have to purchase a rabies vaccine license/tag for your pet every year. At our office we offer them to be purchased through us, and then we send the paperwork in for clients.*

Customer (over phone): Hi, I was wondering why I didn’t get a rabies tag when I was in a few weeks ago?

Me: Ok let me go grab your chart and I’ll figure it out for you.

*I check the pet’s chart and confirm with the doctor that she declined to purchase a tag, and initialed saying that she declined to purchase one from us*

Me: Ok it looks like you declined the tag.

Customer: What does that even mean?

Me: Um…you didn’t want to buy it from us?

Customer: Well why would I say that?

Me: Umm….I don’t know….but it’s right here in the chart crossed out and initialed by you. Maybe you didn’t want to that day because your dog is intact so the tag would cost $80? I don’t know.

Customer: Well then I guess I didn’t know what I was signing.

Me: *Thinking how the hell it’s my problem that she initials things without understanding them* Oh…well, it was initialed as declined so….

Customer: I thought the tag came with the vaccine.

Me: Well, they’re usually done together, but they are separate charges. You pay for the vaccine, and then pay for the tag separately since that money goes to the county.

Customer: That’s not how I remember it being.

Me: ……

Customer: Well I’m going to look into this and call you back on Monday.

Me: *so confused* Ok…have a good night ma’am.

P.S. She never called us back.

Switcheroo Boo Boo

, , , , , , | | Healthy | July 5, 2019

(A client walks in with her dog. Since I recognize the client, I print out a confirmation sheet, just asking to check the accuracy of all of her information, such as the spelling of her name, address, phone number, and email address.)

Client: *with a BIG smile on her face* “I pulled a switcheroo on you guys!” *gestures to her dog* “This is Linus, not Ella; Linus is having ear troubles. Also, I will only be boarding Buttons with you, not Ella or Linus, so we don’t need to have Ella in for her exam and vaccines.”

Me: *strained smile* “All righty, then. You said that Linus is having trouble with his ears, so let’s get you into a room.”

(Seriously, if you have two children and you set up an appointment for an annual well-check with the pediatrician for one child, would you not only switch the child that you are bringing in, but change the reason for the visit, and not bother telling the doctor’s office what you are doing? If not, why do you think it is okay to do that to a vet?)

What A Day!

, , , , , | | Right | June 10, 2019

I am working in a vet clinic one morning and a client comes in with her cat for an appointment. I look down at the book and notice her appointment is actually for the following day, Saturday. I mention this to the client and the blood drains from her face as she proceeds to yell, “Oh, s***, y’all! I’m supposed to be at work!”

The client had somehow gotten an entire day ahead in her own mind. She came back the following day on her actual appointment day and told us that, thankfully, her boss just laughed the whole thing off!

This Vet Is Worming His Way Around Your Cat

, , , , , | | Healthy | May 17, 2019

(I set up an appointment for my cat to get his annual exam and vaccines at the vet clinic that my boyfriend and I have been taking him to since we first brought him home at three months old. He is now two-and-a-half years old, meaning with all his kitten appointments — booster shots, sterilization, etc. — we have taken him in a total of seven times prior to this. Up until this point, we have always seen the same vet, and our cat is very comfortable with her, often purring through his appointments. The day before the appointment, I get a phone call:)

Receptionist: “Hi, [My Name]! I’m calling to confirm [Cat]’s appointment for tomorrow at [time two-and-a-half hours later than the appointment was scheduled for].”

Me: “Um, I scheduled that appointment for [appointment time].”

Receptionist: “We don’t have any slots available at [time]. We can try to fit you in between appointments, but I can’t guarantee time for a full exam and vaccines.”

Me: “I scheduled this appointment weeks ago, even picking a later date, because [time] worked best with my boyfriend’s schedule and he’s the only one who drives. There’s no way you can give me the time my appointment was scheduled for?”

Receptionist: “I have it in my system that your appointment was scheduled for [two-and-a-half hours later].”

Me: “Whatever, I’ll take it, I guess. I want to stress though that I would never have picked an appointment that late; there’s no way this error was on my end.”

Receptionist: “Okay, well, don’t forget to bring in a fecal sample.”

Me: “Fecal sample? We’ve never had to bring a fecal sample before.”

Receptionist: “It’s a standard part of every annual physical.”

Me: “It’s not going to cost anything extra, is it? I just moved two weeks ago, and it cost more than I’d thought, so my money’s pretty tight for the rest of the month. I can’t afford to pay anymore than what I am for the physical and vaccines.”

Receptionist: “It’s a standard part of every physical; don’t worry.”

(Luckily, my boyfriend is able to move some things around so I don’t have to take the cat on the bus to get to the appointment. We get to the appointment and discover that the vet our cat has seen since his very first appointment is not the vet he will be seeing this time. The vet who examines our cat seems incredibly underqualified, and much more concerned about selling us products we do not need than about the health and wellbeing of our cat. It’s worth noting here that while he is technically a Domestic Short Hair, we’re reasonably certain our cat has some Bengal in him, due to his size. He measures around three feet long, which is double the average length for a DSH. After weighing our cat:)

Vet: “He weighs 15 pounds!”

Me: “Well, he is pretty big, so that’s not too surprising; that’s only a couple pounds more than I thought.”

Vet: “He needs to lose weight! He should be an eight-pound cat! What are you guys feeding him?!” *looking at boyfriend*

Boyfriend: “He lives with her, so she can answer that better than I can.”

Me: “Up until two weeks ago he was on [Brand] dry food, which I found gave him that little bit of pudge on his tummy, but he only gained about a pound or two. I would have changed his food, but my old roommate had a cat with a really sensitive stomach, and her cat couldn’t handle the food we had [Cat] on. When I moved I changed him to [Cetter Crand], and he’s been doing a lot better on it. He also gets one can of wet food each night, but we don’t have a strict brand for that; it’s just to make sure he gets enough water, since he’s pretty bad at drinking enough.”

Vet: “Do you free-feed him?”

Boyfriend: “Yeah, we always have.”

Me: “It’s monitored free-feeding, though, now. My old roommate like to truly free-feed, but I always make sure to track how much he’s eating. He always has food in his bowl, but I measure it and make sure he’s only getting two servings of dry food, and his one serving of wet food.”

Vet: “You need to stop free-feeding. He only needs three servings of food a day.”

Me: “As I said, I measure his food. He’s always been a grazer, though, so putting him on a feeding schedule won’t work, because he only eats a few bites at a time. It takes him anywhere from 8 to 12 hours to empty his bowl.”

Vet: “Well, it might be hard at first, but eventually he’ll learn that if he doesn’t eat when the food goes out, he won’t eat at all.”

Me: “No, I’m not doing that to my cat. He’s not that pudgy, and aside from that, I just adopted a second cat, and she also free-feeds. It’s working really well, considering she needs a smaller serving size, and quite frankly, they both undereat anyway.”

(The vet then spends another ten minutes scolding us for letting our cat get so “horrifically overweight,” and trying to sell us a specialty diet food that is way out of our price range. She finally gives up when my boyfriend and I start getting snappy with her.)

Vet: “Okay, how has [Cat]’s behaviour been lately?”

Me: “As I mentioned a few minutes ago, I just adopted a second cat three days ago, so right now they’re having their territory and dominance disputes. Before that, though, there was nothing out of the ordinary.”

Vet: *reaches into cupboard and pulls out a spray bottle* “You should try this; it’s a synthetic pheromone that mimics the one mother cats let off to calm down kittens. It can help with the fighting if the cats aren’t getting along.”

Me: “Thanks, but I’m not going to bother right now. I don’t really have the money for that, and it’s only been three days. When [Cat] was introduced to my old roommate’s cats, it took him about a week to adjust. If it goes on longer than that, then we’ll look into it.”

(The vet then spends another five minutes trying to pressure us into buying the spray, and implying that the two cats should be best friends by this point.)

Vet: “Have you had [Cat] treated for fleas?”

Me: “Yes! Because I was moving, and my old roommate was having someone take my room, who has her own cat, we treated all the cats in the apartment over the two weeks before I left. His last treatment was the day before I left, and that should have prevented him from getting anything during the move, as well.”

Vet: “You did just bring a new cat home, though. Was she treated?”

Me: “Yes, the shelter treated her shortly before we adopted her. I also looked her over a couple times to be sure.”

Vet: “Well, they should each be treated at least one more time before winter. I can do a course of [High-End Brand] treatment for [astronomically high price], if you want to set an appointment for that.”

Me: “No, thank you. They’re both indoor cats and only go outside on the leash occasionally in the summer. When they do, I give them a preventative OTC treatment from [Pet Store], and I check them to be safe. I also do a couple preventative treatments if they haven’t gone outside, just in case something makes it into the building, because he sometimes runs into the hallway.”

(Cue more selling pressure, and scolding. By the time that finishes, we are half an hour into the appointment, and the only part of the exam she’s done is weighing the cat. She finally starts the rest of the exam, and we notice right away that she isn’t handling our cat properly at all. She has made no effort to get him comfortable with her; instead she is flipping between being overly hesitant and grabbing him roughly. He starts to get defensive, trying to jump off the table, and even baring his teeth at her, which is incredibly out of character. He’s a very social, non-aggressive cat, usually. I try to comfort him.)

Vet: “Stay out of the way.” *shoos me back*

(The vet skips half his exam, refusing to go near his mouth or paws, and not offering us any information on his health. When the exam finishes and the vaccination is completed, it is time to pay for the visit. The total was much higher than we anticipated, even with estimating higher than last year’s physical and vaccination.)

Me: “Why is it so much?”

Receptionist: “That’s because the fecal sample is an additional charge.”

Me: “You mean the fecal sample I was told was ‘standard for an annual exam,’ and led to believe was included in the price? It’s only a few dollars less than the exam was!”

(At this point, our cat was angry, stressed, and trying to claw his way out of his carrier, so we swallowed our anger and paid in the interest of getting our cat home as quickly as possible. It took me 20 minutes to convince my boyfriend — who hadn’t been able to make any of the previous vet appointments — that that is not how they usually go, and that the old vet would have been done the exam in the time this one spend scolding us and trying to sell us things. It took an additional 20 minutes to calm our cat down. The fecal test results came back the next day and I was informed it was ringworm, then given information that contradicted that diagnosis. I took both of our cats to a different vet a few days later, and upon explaining to the new vet what happened, he was appalled. He took extra care to make sure both cats were comfortable, especially before going near their tummies. When he received the fecal test results from the first clinic, I was informed it was actually roundworm and had probably come from one of the other cats at the shelter. I had them treated immediately and confirmed with the veterinarian that had we treated them for the original diagnosis, it would have done nothing to help, as ringworm is a fungal infection, whereas roundworm is a parasite. Ultimately, it worked out for the best, because we found a vet who truly cares about the wellbeing of our cats. And the cats, for the record, are best friends now, no synthetic pheromone spray needed.)

Doesn’t Have An Eye For This Job

, , , | | Healthy | May 8, 2019

My friends found a kitten when stuck in traffic a few years ago. He had a very badly infected eye, and after adopting him we opted to have it removed; the lid was stitched shut over the socket, and apart from some minor depth perception issues it never bothered him in the slightest in the three years he lived afterward. He was famous among friends, family, and neighbours for being the one-eyed tabby cat, so it was pretty obviously gone.

We always saw the same vet for every appointment and surgery, until his last yearly checkup and vaccinations. The vet we saw was either newly-trained or inexperienced, but fairly competent at what she did because that cat was never as quiet during a check-up!

Everything was going fine; weight was optimal, good overall condition, no unusual lumps or bumps, clean ears and teeth, right eye perfect… and then she tried to open his sewn-shut eyelid.

She was very apologetic to humans and cat alike upon realising her mistake. He was used to kids poking at him, but it still makes me giggle to think of her not noticing his one distinguishing feature.

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