Makes You Want To Cut Ties With This Client

, , , | Healthy | February 25, 2021

I’ve only been working at this vet clinic for about three months, but I’ve had plenty of strange or just plain rude interactions with clients already. This one definitely takes the trophy for TMI. A client calls and wants to make an appointment for his dog to have a urinalysis done, as the dog has had urine issues in the past. I’ve booked him for a few days ahead, and the client has some questions about collecting the urine sample. He’s been very nice and polite throughout the conversation, but then…

Client: “Last time we brought in a sample, we just kinda held a container underneath her to catch the pee. Is that okay?”

Me: “Yes, that’s fine, as long as you bring the sample in to us within an hour of collecting it. And if you have a sterile container, that would also be great.”

Client: “So, like, clean out a Tupperware container or something?”

Me: “Yep, and if you have cleaning alcohol, that would be preferred, but if not, just a clean container will do.”

Client: “Oh! I think I still have a sterile container from a little while ago. I was going to use it for my vasectomy sample, but that never ended up happening, so I can use that!” *Laughs*

I actually pull the phone away from my face and stare at it for a second before composing myself and return to the call.

Me: “Well, yes, like I said, as long as it’s clean…”

I confirmed his appointment time again and hung up, a bit bewildered. My coworker saw my face and asked what happened; when I retold the conversation, she said, “Why the h*** would anyone tell you that willingly?! That’s so gross!” I honestly don’t know. I don’t think he was being creepy but it definitely threw me off.

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Catnipping Away At Your Customer Service Smile

, , , , | Right | February 24, 2021

I work at a vet office inside a national pet store chain. Despite being inside a pet store, we are completely separate. I do not know where every single item in the store is. I do know some stuff because I shop there sometimes.

It’s almost closing time for the vet office and I am really busy doing work at the front desk. An older male comes up to the counter where reception is for the hospital. It’s not uncommon for people to think we’re together with the store. Most times, they understand why we direct them to find a pet store employee.

Customer: “Where can I find catnip?”

Me: “I’m not sure, but you can ask a pet store employee where it is.”

Customer: *Sarcastic tone* “Well, thanks a lot.”

Me: “Sorry about that. We are separate from the pet store and I’m not familiar with the item locations in the store.”

Customer: “So you can’t call someone over here to help?”

The vet office is in the back of the store. I am annoyed that I have to stop my tasks to help this guy when he can go to the front to ask an employee. I admit I do have a rude look on my face and an irritated tone of voice as I page on the intercom for a pet store employee to come to the hospital area.

Me: “Someone will be with you in a moment.”

I go to the back treatment area to cool off and rant to the remaining few nurses and doctor about this guy, thinking a pet store employee will be down shortly to help him and I can finish my tasks. This is not the case as I go back up to finish checking out the last patient.

Me: *To the patient* “Okay, the total will be—”

Customer: *Interrupting* “You know what? What is your name?”

I respond with the biggest customer service smile I can manage.

Me: “[My Name].”

Customer: *Continuing the sarcastic tone* “I am going to report you to corporate, because your customer service attitude just makes me want to spend my money here at this store! Here you go!”

He slams down a cat scratcher thing on the counter in between me and the client I’m checking out. I manage to keep a smile on my face the entire time because this whole thing is funny.

Me: “Okay! Have a nice night!”

I finish checking out the patient and continue with my tasks, mentally wishing good luck to that guy with complaining to corporate about a “pet store” employee with my name when I don’t even work for them. I think that is the end of things, but then he comes back with a pet store manager as my back is turned.

Customer: “Oh, there it is.”

I turn around and see it’s him and that he is grabbing the cat scratcher thing he slammed down on my counter earlier. He says in a sheepish tone:

Customer: “Uh, thank you, [My Name].”

Me: “Yeah, no problem.” 

I asked the pet store manager what he’d said. He’d tried to complain about me but did not get anywhere because she told him that I do not even work for the store. I guess he decided to spend his money at this store anyway!

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Animal Attraction, Part 3

, , , , | Right | February 17, 2021

I work as a vet’s assistant and I typically help with restraining the pets. Normally, I enter the room with a greeting to the pet.

Me: *To the dog* “Hiiiii, baby!”

Client: *Looks me up and down* “Well, hi there, honey!”

Me: “…”

I pet the dog, not realizing he was talking to me. The client turns to the veterinarian.

Client: “Well, d***, they’re always talking to the animals, ain’t they?”

Animal Attraction
Animal Attraction, Part 2

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Throwing Your Relationship Out With The Dog Water

, , , , | Related | January 14, 2021

My mom has a history of giving animals away when they turn out to have a flaw or when she grows tired of them. I hate this habit, especially since I grew close to a certain dog and she gave her away just because she got old.

When I move out, I finally get my own dog. He’s up there in years. One day, I start noticing that he’s not eating or pooping, so I take him to the vet. She finds some of my hair in his intestines — I have really long, thick hair — and does surgery on him to get it out.

A few months later, I need to go on a business trip, and I ask my mom to take care of my dog. When I come back, though, I notice that he’s not around. 

Me: “Where’s [Dog]?”

Mom: “Oh, I gave him back to the shelter.”


Mom: *Pauses* “You’re right. It was a stupid thing to do. But in my defense, he’s old.”

I called around and finally heard from a shelter known for killing their animals, and when I explained what happened, they gave him back to me with an apology and admitted they probably should have investigated a little more.

I still haven’t spoken to my mom in almost four years. My dog is doing well and has recovered from his ordeal. I still haven’t forgiven my mom for all the crap she’s pulled. If you choose to take care of an animal, you are responsible for it. Don’t give an animal away just because it’s getting old, or you’re moving, or getting another pet, or even having a baby. It’s wrong and cruel to the animal and everyone who loves it.

This story is part of our Best Of January 2021 roundup!

Read the next Best Of January 2021 roundup story!

Read the Best Of January 2021 roundup!

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Don’t Go Down That Conversational Hole

, , , , | Right | December 29, 2020

There are some people in the world who just want to complain or feel entitled to things. There is a woman who happens to be a cousin of one of the more senior veterinarians on staff. She is in her early thirties and has several dogs that come to see us.

Coworker: “Hi! Is there anything we can do for you?”

She stands from the lobby bench and approaches the desk.

Woman: “Well, you did check us in, didn’t you?”

Coworker: “Yes! I was just wondering if there was anything else we could do for you today?”

Woman: “No! You know, I can’t keep getting up and down like this! My pelvis is out of place!”

Coworker: “I’m so sorry! That must be very uncomfortable for you.”

Woman: “Well, basically, someone pulled me into a hole when I was getting in the truck.”

Coworker: “Oh, no! I’m sorry that happened.”

Woman: “Yeah, well, we’re not going to talk about it!”

You brought it up, lady! I can’t wait until this particular vet retires so we don’t have to cater to his family anymore. For the record, he’s very frustrated by them, too.

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