Bean There, Done Cat

, , , , , , | Healthy | January 16, 2018

(I am playing with one of the clinic cats, Bean, and toss a toy to him. Unfortunately, I miss and hit him in the face, though he doesn’t seem to mind. Bean is cute, but he’s not the brightest cat ever. Later, I am telling the vet about it.)

Me: “I feel kind of bad. I beaned Bean in the head with a toy.”

Doctor: “That’s okay; there’s nothing up there, anyway.”

No, There’s Not An App For That

, , , | Healthy | January 15, 2018

(I work for a vet clinic.)

Me: “[Clinic]. This is [My Name]. How can I help you?”

Customer: “Yeah, my dog is coughing. Do you know why?”

Me: “Well, that could be any number of reasons. You’d really need to come in for us to know.”

Customer: “Oh, so, you can’t diagnose over the phone?”

Me: “No?”

This Is Not A Test(es)

, , , | Healthy | January 11, 2018

(I work as a receptionist in a small, single-doctor veterinary practice. A first-time dog owner drops off his 6-month-old male Golden Doodle to be neutered. The surgery is routine, and the dog goes home that evening. I get this phone call the following day.)

Me: “Good morning. [Veterinary Hospital]. This is [My Name]. How can I help you?”

Client: “This is [Client]. I brought Fluffy in to be neutered yesterday. Did you also remove his testicles?”

Me: “Pardon me?”

Client: “Did the doctor remove Fluffy’s testicles yesterday when he was in to be neutered?”

Me: “Y-yes. That’s what the procedure is.”

Client: “I wish someone had explained that to me before I agreed to the surgery. Dr.

[Name] only said Fluffy would be castrated, not that his testicles would be removed.”

Me: “…”

Should Give Them Paws For Thought

, , | Healthy | January 3, 2018

(I work at the front desk of a veterinary hospital. The Saturday right before Thanksgiving, a man approaches me.)

Me: “How can I help you today, sir?”

Customer: “Yeah, I need new food for my cat.” *he hands me an old prescription diet card that looks to have expired months ago*

Me: “Okay. Are you a client of ours or do you have an outside vet?”

Customer: “Outside vet.”

Me: “Did you bring a note from your vet to renew the prescription?”

Customer: “No, I didn’t.”

Me: *after a second, I look up his pet in our system* “Well, we have their phone number on file. Let me just give them a ring and confirm.”

(After a minute or so, I get a message saying that the other hospital is closed for the day.)

Me: “I’m sorry, sir, but I can’t renew this prescription without authorization from your vet.”

Customer: *visibly annoyed* “You seriously can’t help me with this?”

Me: “I’m sorry.”

Customer: “I guess my cat will just have to starve then.”

Me: “I guess. Or you could feed it regular food.”

That’s One Ticked Off Dog

, , , | Healthy | December 5, 2017

I was working the other day when a client called in frantically about her dog having a tick on it’s leg. I asked the doctor if we had time to fit her in and he agreed to see the dog.

The client arrives on time and we get her and her dog into an examination room. I happen to overhear her telling the vet that she had tried burning the tick off, tweezing it, and pulling it off.

The doctor looked at it for a few moments, looked up, and said, “Ma’am, this is a mole.”

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