Me: “Hello, [Travel Agency]. How may I help you?”
Caller: “Hello, I have a question.”
Me: “Sure, go ahead.”
Caller: “Do you offer cruise packages?”
Me: “Yes, sir, we do.”
Caller: “Would that be on a ship?”
Me: “…”
(A customer phones in to make a payment on their financing account.)
Me: “How may I help you?”
Customer: “I’d like to make a payment on my account.”
(I get the customer’s information and tell them how much their due payment is.)
Me: “And did you want to pay with Visa or Mastercard?”
Customer: “Cash.”
Me: “You have to come into the store to pay cash, sir.”
Customer: “Oh, I do?”
Me: “…”
(I work at a large electronics retail chain, the largest in the world, that has very large lighted signs on the outside of their buildings, an easily recognizable color scheme, and million-dollar highly-polished TV commercials. I am standing near computer software, towards the BACK of the store, when a customer walks straight down the center aisle, passing all the other departments and products, and right up to me. He opens his mouth, pauses for a second, and askes me:)
Customer: “What store is this?”
(I am working the morning shift at a local sandwich shop and accidentally give the wrong order to the wrong patron. I run outside to trade the first customer and come back in and approach the second.)
Me: “Sorry, sir, I gave your order to the wrong man. Would you like me to remake this for you?”
Customer: “You put s*** in my sandwich! I don’t want it back!”
Me: “Oh, no, sir. I’m sorry. See, I gave this to the wrong man and ran out to trade him. As I said, I can remake this for you; it will just take a minute.”
Customer: “NO. You put s*** in my sandwich. I don’t want you to make me another.”
Me: “Well, okay, sir. If you meet me at my register, I will be more than happy to refund your money.”
Customer: “Listen here, you little b****, you put s*** in my f****** sandwich! I can’t believe your manager doesn’t fire you!”
(This whole time my manager stands there laughing, doing nothing to help.)
Me: “What can I do to make this experience better for you? I can make a new sandwich or give you your money back.”
Customer: “F*** YOU!”
(He then storms away and leaves sandwich/money free. As he’s leaving, I yell…)
Me: “Thanks for breakfast!”
This story is part of our Swearing Customers roundup!
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(I work in the stock department of a small, local grocery store. Generally, I get one or two requests to check the back for an item a shift. An elderly woman around seventy-five or eighty approaches me. She is asking about a common type of flour we carry.)
Customer: “Excuse me, I’ve managed to find four of these. Would you care to check the backroom to see if you have any more?”
Me: “Sure thing.”
(I grab a single flour package from her. After one or two minutes of aimless searching in the backroom, I return the bag to the woman.)
Customer: “Why, thank you! Now I have four! That’s exactly how many I needed! God bless you!”
(I am way too embarrassed for her to explain the situation.)
Me: “You’re… welcome. Anything else?”
Customer: “One more thing, dear.”
Me: “What is it?”
Customer: “Can you check the back to see if you have any more of these?”
