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Hissy Fits As Profit Centers

, , | Right | March 10, 2008

(I am working the morning shift at a local sandwich shop and accidentally give the wrong order to the wrong patron. I run outside to trade the first customer and come back in and approach the second.)

Me: “Sorry, sir, I gave your order to the wrong man. Would you like me to remake this for you?”

Customer: “You put s*** in my sandwich! I don’t want it back!”

Me: “Oh, no, sir. I’m sorry. See, I gave this to the wrong man and ran out to trade him. As I said, I can remake this for you; it will just take a minute.”

Customer: “NO. You put s*** in my sandwich. I don’t want you to make me another.”

Me: “Well, okay, sir. If you meet me at my register, I will be more than happy to refund your money.”

Customer: “Listen here, you little b****, you put s*** in my f****** sandwich! I can’t believe your manager doesn’t fire you!”

(This whole time my manager stands there laughing, doing nothing to help.)

Me: “What can I do to make this experience better for you? I can make a new sandwich or give you your money back.”

Customer: “F*** YOU!”

(He then storms away and leaves sandwich/money free. As he’s leaving, I yell…)

Me: “Thanks for breakfast!”


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