Not Your Regular Pawn Shop

, , , , , , | Right | December 10, 2018

(I work in a small pawn shop. A regular comes in. He usually has unusual items he buys at garage sales to sell us. On this day he is slightly tipsy and empty-handed. My boss is working out in the back but can hear everything.)

Me: “Good afternoon, [Regular]. What can I do for you?”

Regular: “Um… Yeah, this is going to sound weird, but how much for me?”

Me: *in shock* “I’m sorry?”

Regular: “I’m broke until tomorrow, but I need more beer, smokes, and something to eat. How much will you give on a loan for me?”

Me: “I’m sorry, [Regular], but to pawn something, you need to leave the item here, so pawning yourself wouldn’t really help you.”

Regular: *with a sigh of defeat* “Oh, okay. Thanks, anyway.”

(He turns to leave but my boss stops him.)

Boss: “Hey, [Regular], in the twenty years I’ve owned the shop, that’s a first. I’ll personally loan you $50 just for having the balls to do it.”

(My boss — the owner — did lend him the money, and the regular was waiting for us to open the next morning to repay the loan. Over the next five years I worked there, he continued to sell us stuff. He would occasionally come in asking to pawn himself, and my boss always lent him the money.)

Refunder Plunder

, , , , , | Right | September 27, 2018

(I work in a pawn shop. I’m working on the retail floor when a customer approaches the counter and presents a phone and a receipt, complaining that the phone doesn’t work, and asking for a refund.)

Me: “Oh. Where’s the battery casing?”

Customer: “It came that way.”

(This sets off alarms in my head, since I normally work as a buyer in my store, and I know I’d never accept a phone that had an exposed battery, even to sell for dirt cheap. I look up the item with the information on the receipt.)

Me: “Huh, my system’s saying this phone was already refunded on the same day it was bought.”

Customer: “What? No, it wasn’t! Can’t you just give me the refund?”

Me: “I can’t, man, because of what the system’s saying. I’ll have to have a chat with my manager.”

(I go to my manager with the phone and receipt, and he notices something I didn’t: the photo on the system from when the phone was purchased is slightly different from the phone I’m holding, and we confirm it’s definitely a different phone of the same make. I go back to the customer.)

Me: “Sorry, man, I can’t do the refund. See here? The model number is different, the serial number is different, and the photo we have in the system is different. That phone is actually on our shrinkage bay right now. If you bring me back the right receipt, I can give you a refund though.”

Customer: “Bulls***! Give me my refund! Why would I still have this receipt if it was refunded?”

Me: “We don’t need to keep the receipts, dude; we just need to see them to do the refund. But again, if you bring me the receipt for this phone, I can do the refund for you.”

Customer: “Bulls***! It’s the same phone! Give me my refund!”

(This pretty much repeats back and forth about six times. I’m honestly close to laughing at this point. It’s so painfully obvious from his reaction that he’s trying to scam us, but I’m not about to directly accuse him. I continue playing dumb and tell him that if he brings me the right receipt I totally can do the refund.)

Customer: “F*** you guys. Bunch of f****** thieves.”

(The customer stormed out, continuing to swear loudly. He also called us snitches, for some reason. No idea how that works.)

For When Your Brain Just Goes Ker-Chunk

, , , , | Working | October 19, 2017

(I work in a small retail store, in which we have a manual “sticker gun” that we use to create price labels for merchandise. You set the price, pull a trigger, and a price label comes out. Due to the noise it makes every time you pull the trigger, my coworker and I start calling it the “ker-chunker” and the labels in it are always referred to as “doo-hickeys.” We always know exactly what we mean when one of us says to the other “hand me the ker-chunker,” but we get weird looks from customers, which is expected. My coworker calls the supply company to order more labels. She gets on the phone with the supply rep, and completely freezes.)

Coworker: “I need… some doo-hickeys. For my ker-chunker.”

Rep: *without missing a beat* “Oh. Labels for your price gun? What size?”

Coworker: *amazed* “How on earth did you do that?!”

Don’t Take That Ace-Tone With Me!

, , , , | Working | September 25, 2017

(I’m purchasing an “old pawn” ring, meaning that it’s pre-owned and is usually older, from the 50s through the 70s. This particular ring isn’t that old, probably from the mid to late 70s, and is sterling silver. It has some tarnishing, which I am fine with. The sales person, probably no more than 21 years old, rings me up.)

Salesperson: “Okay, your total is [amount]. Are you going to be wearing the ring out the store?”

Me: “Yes, I am planning on it.”

Salesperson: “That’s fine. Just let me clean it for you.”

(The salesperson then proceeds to get a bottle of fingernail polish remover and a cloth, and starts to wipe down the ring. If I’d known what he was going to use, I would have declined, as acetone is TERRIBLE for most porous stones and, since this ring has mother of pearl and coral, most of it is porous. But that’s not the kicker. As he’s wiping down the ring, he starts with this:)

Salesperson: “Just for future reference, use fingernail polish remover to remove any tarnish from your ring. It’s the best thing, as it has no harsh chemicals in it.”

Me: *stunned silence for a minute* “Uh, acetone is one of the harshest chemicals you can buy without a license. Look at the label! It says do not use near flames or while smoking. You think that’s safe? EVERYTHING has chemicals in it!”

(He just had a “deer in headlights” look on his face. I truly wanted to face-palm, but felt that would have been TOO rude.)

“Used” That Excuse Before

| Bilbao, Spain | Right | February 4, 2017

(The phone starts ringing and I pick it up.)

Me: “How can I help you?”

Customer: “I have a watch that I’d like to sell; how much will you give me?”

Me: “Well, there’s no way for me to tell how much I can pay for ‘a watch’ as the price of a watch can vary from 2 to 20,000 euros. Also, we need to consider how old it is and how much it’s been used.”

Customer: “It’s basically new! It’s never been used before. How much will you give me?”

Me: “Even if it’s new I’d still need to know the brand and the model, and check on it, sir. You’ll have to bring it to our store to negotiate a price.”

Customer: “But I just want to know how much you’ll give me. I already told you it’s brand new; it hasn’t been used before. I don’t want to go there and then come back with the watch because you’re ripping me off.”

Me: “There’s nothing I can do over the phone. If you don’t come here with it, I can’t give you a price.”

Customer: “Fine! I’ll go there later.”

(He indeed came that same day, a few hours later. He hands me the watch’s box.)

Customer: “How much will you give me? It’s new.”

Me: “Well, let’s take a look at it, shall we?”

(I open the box and check the watch. It’s fully functional but it’s obviously been used a lot, as there’s plenty of scratches in the glass, hits here and there, and some stains of solid sweat.)

Me: “Man, this isn’t ‘new’ by any definition of that word.”

Customer: “Well, I’ve worn it once or twice, but that’s about it.”

Me: “Look, I’m not saying this is broken, but this is not a watch that’s been on your wrist once or twice. Look here, see this? This is sweat. When you use it continuously it solidifies here, but it takes a while to happen.”

Customer: “So what? Of course I’ve used it before! This is a pawn shop! You don’t expect me to sell something that’s actually unused, don’t you?”

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