Me: “Hi, how can I help you?”
Customer: “I’m trying to install your program but it keeps quitting during the set up.”
Me: “Are you getting any error messages?”
Customer: “No, it just quits and I have to restart the installation.”
Me: “At what point does it quit?”
Customer: “Well, it’s on the screen where is says registration code. I hit cancel and then it quits.”
Me: “In order for the installation process to finish, you need to put in a registration code.”
Customer: “Can you give me one?”
Me: “For your program to work, you need to put in the code that comes with it.”
Customer: “Well, how do I find that?”
Me: “It would be on a slip of paper inside the box.”
Customer: “What box?”
Me: “The box that the CD came in.”
Customer: “I didn’t get a box. Could you just give me a code?”
Me: “When you bought the program it came in a box, did you lose the box?”
Customer: “Oh, I didn’t buy it; I got it from a friend. But I don’t think she bought it either. The CD looks like it was homemade.”
Me: “…homemade?”
Customer: “Yeah, the top of the CD has handwriting on it. It’s just like the music CDs she gives to me.”
Me: “I’m going to have to assume that the person who gave you this CD downloaded the program illegally. I can not provide you with a code to activate the software without a proper purchase.”
Customer: “So now I can’t use it?”
Me: “Not without purchasing it.”
Customer: “But I don’t want to pay for it; I just want to use it!”
Me: “I’m sorry, but it just won’t work that way.”
Customer: “Well, what good are you, you lousy b****?!” *click*
