Trade In Your Soul
I work at a video game store that is best known for taking in trades on old games and consoles. I get a call during a slow period.
Me: “Thank you for calling [Game Store]. My name is [My Name]; how can I help?”
Caller: “Hi there. I just purchased [Popular New Game], I’ve beaten it four times, and I’m finished with it. I know your trade values aren’t that good, so I was wondering if anyone with a soul there would let me trade it in for [Sports Game]?”
His comment about having a soul catches me off guard, and I know that trade values for games are dependent on factors outside of my control, so I brace myself for the worst, phrasing my response very, VERY carefully.
Me: “I can trade it in toward [Sports Game]…”
Caller: *Audibly upset* “Look, I know your trade values are really bad. Can’t I just swap it out?”
Me: “I’m sorry, we can’t do that. We can take the game in and use that credit toward the game you want, but I can’t do a swap.”
Caller: “It just came out. I can’t return it for the other game?”
Me: “I can’t change trade-in values on my end even if I wanted to, and I can’t return new games if they’ve already been opened and played.”
Caller: “I just want to get this game, and I think it’s f****** disgusting what you guys do with this trade s***.”
Me: *Not looking to be cursed at today* “Okay, I’m hanging up now. Goodbye.” *Click*
They didn’t call back or come in. I have zero respect for people who still want retail workers to break the rules for them even after mentioning that they could get in trouble.