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  • Had It Up To Their Neck With Bad Customers
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    Can’t Help Those Who Won’t Help Themselves

    | CA, USA | At The Checkout, Bad Behavior, Technology

    (The entire network for my store and the stores in my district have gone down, preventing us from looking up customer accounts and values for electronic devices. A customer comes in to have an estimate for selling an iPhone.)

    Customer: “How much can I get for this?”

    Coworker: “Our system is down right now, so unfortunately we cannot look it up.”

    Customer: “You can’t even try?”

    Coworker: “Well, let’s give it a shot.”

    (My coworker starts loading the screen, and the system only loads about halfway before failing.)

    Coworker: “Since it’s still not working, I can give you the number of another store that does have their system functioning so they can give you an estimate.”

    Customer: “So you mean I have to call them, and you can’t tell me here?”

    Coworker: “We cannot.”

    Customer: “Why not?”

    (I have just clocked off, but decide to interject to help explain the situation.)

    Me: “Our system is down, preventing us from looking up the estimate. However, this store can give you an estimate. Additionally, you can go onto our store website and find an estimate there.”

    Customer: “So you’re telling me you can’t help me?”

    Me: “Through our system we cannot, but I have provided you two alternatives to help you out.”

    Customer: *starts leaving* “Dumb-a** b****, won’t even help me out and look it up for me.”

    Another Customer: “Their system is down lady! Gosh, what is her problem?”

    Grand Theft Promises

    | Oxford, MS, USA | Family & Kids, Technology, Themed Giveaway

    (I am a customer at a video game store, when a mother and her child, who can’t be more than seven, walk in.)

    Kid: “I want these games, Mom!” *hands her several sports games*

    Mom: “Okay, well, we’re gonna get them used because they’re cheaper.”

    Kid: “I also want this game!” *hands her ‘Grand Theft Auto IV’*

    Mom: “Well, here’s a used copy, so I guess it’s okay.”

    Me: *quietly, so the kid doesn’t hear* “Ma’am, I hate to interrupt, but Grand Theft Auto isn’t a game for children. In that game, you can buy a hooker, beat her up with a baseball bat, and steal her money.”

    Mom: “You can do what now? What’s this game about?”

    Me: “It’s about stealing cars and killing people. It’s not a game for children.”

    Mom: *to kid* “Hey! You promise you ain’t gonna do none o’ that?”

    Kid: “YEAH!”

    Mom: “Well, okay then!”

    Mass Defect

    | Copenhagen, Denmark | Bigotry, Technology

    (I’m a female employee in a video game store. The latest edition to the ‘Mass Effect’ series has just come out, which I happen to be a great fan of. A customer approaches my coworker.)

    Customer: “Hello, I’d like to get this game for my son. I heard it is the new one?”

    (The customer holds out a copy of ‘Mass Effect 2′ for PC, which is not the newest one.)

    Coworker: “Yeah, I think so, I am not sure. Let me ask my coworker.” *refers to me* “Is that the right one?”

    Me: “No, that’s the previous one. Please follow me, and I’ll show you where they are.”

    Customer: *snorts* “That’s alright missy; I’ll take your coworkers word for it. Why don’t you go back to your Pokémon?”

    Me: “I promise you, sir, that’s not the game your son wants. If I can just—”

    Customer: *to my coworker* “Can you ring this up for me, please?”

    (My coworker seems a bit unsure at this point, but decides to ring it up for him anyway. The customer walks away happily with his purchase, and I make nothing more out of it. A few hours later, the customer comes storming back in, literally SLAMMING the game on the desk.)

    Customer: “What the f*** is wrong with you people? Have you NO knowledge whatsoever about what you’re selling?! You got me the wrong game! My son already has this! Talk about a f****** rip off!”

    (I quickly snatch a copy of ‘Mass Effect 3,’ and join them at the desk.)

    Me: “Excuse me, sir, but I believe this is the game you were looking for.”

    (The customer stares at the game case, clearly getting more angry.)

    Customer: “Well, why the h*** couldn’t you have showed it to me earlier?!”

    Me: “Because you wouldn’t allow me to. You told me to go back to my Pokémon.”

    (At this point, the customer blushes greatly, but before he can say anything else my coworker intervenes.)

    Coworker: “Let’s just make a return on that game and ring you up the right one.”

    (The customer agrees, and is acting much calmer during the transaction. I’ve gotten quite used to prejudices at this store because of my gender, but at this point I was just happy his son could finally enjoy the right game!)

    Playstation Four-Ever

    | Melbourne, VIC, Australia | Crazy Requests, Technology, Wild & Unruly

    (It is late 2012, and rumors are flying about exactly what the new Playstation and Xbox would be like. A customer walks up to the counter. He looks about 20-25, with his cap on backwards and his pants low with a singlet.)

    Me: “Hi, what can I do for you today mate?”

    Customer: “I’d like to pre-order the new Playstation.”

    Me: “I’m sorry; they haven’t actually announced it yet.”

    Customer: “So? I just want to make sure I get one. How much do I need to put down?”

    Me: “I’m really sorry mate, but I can’t take your money. We can’t do any pre-orders until the console is at least announced by the company.”

    Customer: “Really? Well do you know when it will be released?”

    Me: “Nope, but all the rumors are saying not until the end of next year.”

    Customer: “That’s bull-s***! I don’t want to wait that long! They should just hurry up.”

    Me: “Yeah, there’s a lot of people looking forward to it. Was there anything else I could help you with?”

    Customer: “Well since I can’t get the Playstation, can I put a pre-order down for the new Xbox?”

    Me: “Sorry again mate, but that hasn’t been announce yet either. But I’d say it will probably be released around the same time as the Playstation.”

    Customer: “F*** off! This is bull-s***! Why can’t the f****** company just release the new consoles when I want them?! Stupid a**-holes! They should be doing what I want; I’m the paying customer! They’ll never have my money again!”

    (The customer wanders around the store swearing and muttering to himself before he walks out the front and starts yelling.)

    Customer: “DON’T BOTHER GOING IN THERE! THERE’S NOTHING NEW, AND THERE NEVER WILL BE! THE WHOLE PLACE IS A LIE!”

    Blank And Blind Judgement

    | QLD, Australia | Criminal/Illegal, Technology

    (It’s Saturday, our busiest day of the week. A customer comes up to me with her two children to ask for something.)

    Customer: “I’m looking for an… ‘SDS card’ for my DS?”

    Me: “Oh, you mean a blank SD card?”

    Customer: “For storing things on?”

    Me: “Yep, that’s the one.”

    (I find all the SD cards we have in stock and put them out on the counter for her.)

    Me: “So we have 16GB on sale for [price], and 8GB on sale for [price]. It’s probably better to go for the 16GB as it’s only $10 more and holds twice as much—”

    Customer: “No, that’s not the one. I was looking for the blank game cards that you can put games on illegally.”

    Me: “Um… I’m afraid we don’t sell those, because they’re illegal.”

    Customer: “But my friend said she bought one at a shop in [town where we are]!”

    Me: “Unfortunately a retail outlet wouldn’t be able to sell someone that product because unlike blank CDs or tapes, they don’t have a legal use, so she must have got it from the markets or a garage sale.”

    Customer: “She’s not that type of person!”

    Me: “I’m not judging anyone, I’m just saying it’s illegal. If I sold you one, we would get into trouble, and you could be charged with copyright infringement and piracy.”

    Customer: “I’M NOT THAT SORT OF PERSON!”

    Me: “…sorry?”

    Customer: “YOU’RE JUDGING ME!”

    (She runs out of the store with her two embarrassed kids in tow.)


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