October Theme Of The Month: Halloween!

Put A Freeze On PS3 Returns

| TX, USA | Extra Stupid, Technology

(I’m manning the cash register when a customer comes in with a PS3 box.)

Customer: “Hey, I bought this from you guys new a couple of weeks ago and it’s overheating. Could I get an exchange?”

Me: “Sure! Let me just test it out so I can give our refurb guys an exact account of what happens.”

(I take out the system out of the box to find that it’s pretty cold and a bit damp.)

Me: “Um, sir, is there a reason your PS3 is wet?”

Customer: “Oh yeah. I stuck it in the freezer for a little while to cool it down when it got hot.”

Me: “…You stuck your PS3, an electronic device… in the freezer?”

Customer: “Yeah, because it was hot.”

Me: “I’m sorry, sir, but this system is now water damaged by your own actions. I can’t exchange it.”

Customer: “What?! Why the h*** not?!”

Me: “Even if it was faulty before, because you put in the freezer your warranty is void.”

Customer: “That’s stupid! What the h*** am I supposed to do now?!”

Me: “You could maybe try calling Sony tech support, but they’ll probably just tell you the same thing.”

Customer: “So you’re saying I just spent $200 dollars for nothing! Can’t you do anything?!”

Me: “The only thing I can do is to advise you to NOT put electronics in the freezer. Maybe put a fan on it next time.”

(I smiled sweetly and he glared at me and stormed out with his overheated and frozen PS3.)

‘X’ Marks The Spot-Box

| Toronto, ON, Canada | Bizarre, Technology

(I’m working in a mall at a well-known video game store and I’ve been there for a few years. We have a policy that if someone buys a warranty for their system we will replace it, no questions asked.)

Customer: “You know the system warranty?”

Me: “Yep, covers everything, no questions asked.”

Customer: “No questions asked… Are you sure?”

Me: “Sure, that’s the policy.”

(Customer reaches into his bag and pulls out an Xbox with an axe embedded in it.)

Customer: “I’d like a replacement.”

Me: “How did that happen?”

Customer: “You said no questions.”

Me: “Uuuh… would you like to take back the axe?”

Customer: “No questions!”

(He proceeds to attempt to yank out the axe, but fails to do so.)

Customer: “New one?”

(I look at him incredulously.)

Me: “Yep”

(I replaced his Xbox. Later, I brought it up with a coworker from another store. He beat my story with a Dreamcast that he replaced that had bullet holes.)

Playing The Bad Customer Game

| Toronto, ON, Canada | Crazy Requests, Money

(An older man comes in to buy some games for his grandson. He picks out three games, buys them, and leaves. The next day, when I’m working, an older woman comes into the store.)

Female Customer: “I’m looking to buy some games for my grandson. My husband came here yesterday and bought him some, so I don’t want to get the same ones.”

Me: That’s understandable. Which games did he buy?”

Female Customer: *gives me a look like I just spoke to her in another language* “How do I know?! Look it up on your computer!”

(We have a computer system that is able to go through past transactions, so I tell her I can look it up, but since I wasn’t there the day before, I had no idea what to even look for.)

Me: “I just need to know what system the games were for, and what time approximately he came in.”

Female Customer: “How am I supposed to know any of that?! That is YOUR job!”

Me: “Well, I wasn’t here yesterday, so I have no idea what to even look for. Maybe you can call him and ask him if he can tell you which games he bought, or at least the system and what time he came in to buy them?”

Female Customer: *making sighs of annoyance and looking super frustrated* “Fine, hang on.”

(She proceeds to call her husband, and he tells her the system he bought them for and around what time he bought them. I start going through the system and find a transaction that matches that, so I help her find a few games for the system that are different from the ones her husband bought, but with the same kind of theme. She buys the games and leaves. A few hours later she comes back with the games and her receipt.)

Female Customer: “I want to return these.”

Me: “Okay, that’s fine. But can I ask why you’re returning them?”

Female Customer: “I found a better deal on them at [Big Box Store]. They were all $44.89 as opposed to your $44.99. You guys have the worst prices.”

(I return the games for her and she leaves.)

Coworker: “Did she actually come all the way back here to save 10 cents a game…?”

Rated ‘M’ For Mother

| PA, USA | Family & Kids, Technology, Top

(I decide to stop at my favorite video game store at the mall the very day that the final entry to an insanely popular video game trilogy is released. It’s reasonably crowded due to this and nearly everyone in the store is purchasing this game.)

Customer #1: *speaking loud enough that half the store can hear her over the chatter* “This is the game he wants?”

Customer #1’s Husband: “Yeah. He has the other two, so I told him we’d get it.”

Customer #1: “What’s this rated?” *she looks at the back* “There’s blood and violence in this! I’m not buying our son a murder simulator! He’s going to think it’s okay to shoot people!”

(That part of the store gets quiet quickly and everyone who heard what had been said turns to look at her, some of them holding a copy of the game of which she was referring.)

Customer #2: “Ma’am, I respect your decision not to buy your son something you feel is inappropriate for him and applaud you for looking into things before you buy them for him, but I’d like to point out that it’s generally not a good idea to vocally imply a room full of strangers are murderers for liking a game.”

Customer #1: “Oh… um… sorry…”

(She couldn’t have gotten out of there quick enough. The rest of the store laughed and things quickly went back to normal. A few minutes later, her husband comes back to buy the game.)

Employee: “Oh, are you the one who was in here with that woman earlier? You’re buying this for your son, right? I trust you’re already aware that this game is rated ‘M.'”

Customer #1’s Husband: “Yeah. You don’t have to give me the spiel about that, though. She forgot that he’s 23…”

Failed On The First Rung

| Sweden | Crazy Requests, Technology

(I’m working at a known computer games chain, and one day I get this call:)

Caller: “Hi, it’s me.”

Me: *not recognising the voice* “Hello? I’m not sure I kn—”

Caller: “Look, I bought a game from you yesterday and now I need help.”

Me: “Okay, what game wa—”

Caller: “The one you sold me. You know. Yesterday. I’m stuck now at the ladder. How do I get up?”

Me: “Ehm, I sell lots of games everyd—”

Caller: “Look, it’s just the ladder!”

Me: “I’m sure there are online guides. If not, we sell hint books for mos—”

Caller: “God, are you slow?! I don’t want a hint book, and I don’t have time checking things up online! Just tell me how to get up the d*** ladder!”

Me: “I’m sorry; I don’t even know what game you are playing, and—”

Caller: “How hard can it be! You sold me this game! Just tell me!”

Me: “Sir, I’m sorry but I don’t play every game there is and I wasn’t even here yesterday, but it’s—”

Caller: “Never mind!” *click*

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