Doesn’t Understand The Custom Part Of Customer, Part 7

| Houston, TX, USA | Right | February 29, 2016

(I work at a video game store who allows customers to trade in games. I answer the phone.)

Me: “This is [Store]; how can I help you?”

Customer: “Yeah, I bought a copy of Grand Theft Auto V and it’s all scratched up and won’t work. Can I trade it in for a new one?”

Me: “Did you get the warranty? If not you can trade it in for something but we will mark it as defective.”

Customer: “No. I bought it at [Different Store]. I just wanted to trade it for another one.”

Me: “So you want a straight trade for another copy? Even though you bought it at [Different Store]?”

Customer: “Yeah. I need a new one since mine doesn’t work.”

Me: “Yeah… that’s not going to happen.”

Customer: “Really? Why not?”

Me: “Have a good night.” *hangs up and turns to my manager* “I think I have had my daily dose of stupid for the day…”

Related:
Doesn’t Understand The ‘Custom’ Part Of Customer, Part 6
Doesn’t Understand The ‘Custom’ Part Of Customer, Part 5
Doesn’t Understand The ‘Custom’ Part Of Customer, Part 4

The Mother Is The One That Got Burned

| Pasadena, CA, USA | Right | February 26, 2016

(I work at a large chain video game store and my girlfriend will come into the store close to the end of my shift almost every day. About six years ago she got into a really bad car wreck and had about seventy-five percent of her body burned and has some pretty bad scarring on her arms and face. A woman with a boy and girl, both under ten, has been staring at her for a while before she walks up to me.)

Woman: “I would like to ask for that girl to be removed.”

Me: “Why do you think she needs to leave?”

Woman: *scoffs* “Her face is scaring my kids!”

(I am fighting back the urge to scream at her because my girlfriend can clearly hear her and is very self conscious about her scars.)

Me: “I can’t tell her to leave if she hasn’t done anything.”

Woman: “I’M IN HERE TO BUY THINGS! SHE HAS JUST BEEN STANDING HERE FOR TEN MINUTES!”

(By now my girlfriend looks like she’s about to cry.)

Me: “If your kids are scared of someone who almost died then you are clearly not doing the best job at teaching them to accept people who are different!”

(We left as my girlfriend started crying. It took me almost an hour to get her to calm down.)

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Should Have Called Ahead For Duty

| Santa Ana, CA, USA | Right | February 7, 2016

Me: *answering the phone* “Hello, how can I help you?”

Customer: “I’m looking for the game Call of Duty.”

Me: “Um… sure which one?”

Customer: “I don’t know! Black something!”

Me: “Oh Black Ops! For which console?”

Customer: “I DON’T KNOW! IT’S BLACK SOMETHING! NINTENDO!”

Me: “Okay, for the Wii or DS?”

Customer: “YOU KNOW WHAT? JUST, F*** YOU!” *hangs up*

Wireless, Clueless, Hopeless, Part 24

| Jacksonville, FL, USA | Right | February 5, 2016

(A customer walks in with a PSP he purchased recently from our store.)

Customer: “My PSP won’t connect to the Internet. Keeps giving me an error.”

Me: “Huh, weird. You have a good connection to your wifi right?”

Customer: “Wifi?”

Me: “Yeah, your wireless Internet. What’s the signal strength when you try to connect?”

(Customer looks at me like I’m from Mars.)

Me: “You do have Internet at home right?”

Customer: “No.”

Me: “Well, you need to have the Internet at home in order to be able to use the Internet.”

Customer: “I just thought the Internet came with the PSP when I bought it.”

Related:
Wireless, Clueless, And Hopeless, Part 23
Wireless, Clueless, And Hopeless, Part 22
Wireless, Clueless, And Hopeless, Part 21

Playing Games In Their Relationship

| PA, USA | Romantic | January 28, 2016

(We’re required to do call-ins for customers who pre-order games the week before the game is released. I’ve gone through maybe three pages of calls when I dial a cell number for my area, this happens:)

Woman: “Hello?”

Me: “Yes, hello, is [Customer] there?”

Woman: “Uh, who is this?”

Me: “I’m calling to let [Customer] know that the game he pre-ordered will be in stock next week and he can come to pick it up at the midnight release, or any day after.”

Woman: “…Oh, uh…”

Me: “Is there something wrong, ma’am? Does he not want it anymore?”

Woman: “…SORRY! I don’t know. Hold on. Hold on, I’ll put him on…” *in the distance I hear her yelling* “THERE’S SOME GIRL ON THE PHONE FOR YOU ABOUT A GAME!” *but can’t make anything else out as she walks away from the phone*

Man: “Yeah?”

Me: “Hi, [Customer], this is [Game Store]. You pre-ordered this game and I’m calling to let you know it’ll be out in a week and—”

Man: “I’m not allowed to get it, and please don’t call me back.”

(The woman grabs the phone back, they bicker for a little, and I hear him grunt heavily in defeat.)

Woman: “Hi, did you get all that?”

Me: “So do you want me to cancel the pre-order? He’ll have the option of store credit or a refund.”

Woman: “He’s not coming back to the store and he’s not getting the game. I didn’t know a girl worked there. He’s not allowed to see girls. Please don’t call again!”

Me: “Ma’am, I won’t even be working on that da—”

Woman: *hangs up*

(He eventually ended up coming in with his tail between his legs, and with her at his side, on a day I wasn’t working to transfer his pre-order, which takes A LONG time and a lot of extra garbage we don’t like dealing with. “I called and no women work there,” was apparently her reasoning. I’m used to getting the “put-off girlfriend/wife,” voice when I call for pre-orders, but this was something out of this world!)

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