When Customers Show Signs Of Predictability
Our convenience store is located in a part of the country where we legally have to ask for ID for every alcohol purchase, with no exceptions.
Most customers are fine with this, but a few don’t seem to understand that the minimum-wage checkout clerk isn’t the one making the rules here.
Me: “Can I see your ID real quick for those beers?”
Customer: “Are you kidding? I’m almost sixty!”
Me: “I know, it’s silly, isn’t it?”
Customer: “Silly? It’s d*** inhumane is what it is! I should not need to show you my ID at my age to buy some g**d*** beer!”
Me: “Sadly, our government thinks otherwise.”
Customer: “And you just go along with it, huh? Like a nice little sheep?”
It is at this point of the conversation — and sadly, there are many “at this points” with these kinds of people — that I point to a sign that our manager has recently put up.
Sign #1: “Don’t be a d**k to the cashiers when they ask you for ID. They have to ask you for ID.”
Customer: “But I’m old enough to—”
Me: *Points to the next sign*
Sign #2: “We don’t care if you were around to see Adam and Eve show up. Everyone gets ID’d — no exceptions.”
Customer: “But why are you being such a b—”
Sign #3: “It’s not the cashier’s fault, so don’t take it out on them. Anyone that does so will get kicked out at said cashier’s discretion.”
Me: “Want to finish that sentence and let me use my ‘discretion’?”
He showed me his ID and scowled out with his beer.
Question of the Week
Have you ever served a bad customer who got what they deserved?
