Unfiltered Story #251573
Today is exceptionally quiet for a Saturday. I am serving food but there is not too much to do as the location of our cafe means that overcast or wet weather affects business, as people will not travel out so far to us because the location is less, um, scenic than on hot clear days. Quiet days bring out the grumps however, and today was no exception. As part of a larger group who all ordered food and drink, we had an old guy order a fish sandwich. It was made, and brought out to him with the rest of the group’s orders. 5 mins later old guy sends it back because ‘I do not eat aioli. Make me another one.’ We in the kitchen wonder out loud if he read the menu properly or if he is just being an old fart. Regardless, kitchen starts assembling another sandwich, I am waiting to take it to the customer, server comes back and same old guy has demanded that we put absolutely no greens in the sandwich either and we should have made it clearer for him that the fish sandwich came with aioli and greens because he DOES NOT eat either. Kitchen makes fish sandwich sans aioli and greens and I take it out to old guy.
‘Thank you,’ he says, ‘but you need to make this clearer on the menu because I am older than you and I did not bring my reading glasses and I do not eat aioli or greens and it was a nasty shock to find my fish sandwich full of both.’ I apologize and inform him that he can ask for ingredients to be left out when he orders, but it was no problem for us to make him another one. ‘I should think not, otherwise you would be hearing from me, and your manager would to.’ I say ‘Okay sir, you have your fish sandwich with no aioli or greens. Is there anything else I can get you?’ He says no, so I leave him and the rest of his group (who look like they are cringing internally) to it.
20 minutes later I go to clear his table. He didn’t even eat half of his sandwich.