Love And Candy Go Hand In Hand

, , , , , | Right | November 21, 2019

(I’m working in the women’s department. We only sell clothing and a few accessories, but we have a small dish of candy that customers can take from for free. A mother with a daughter who’s about five and a son of eight comes into the department.)

Boy: “Mom, is anything in here free?”

Mother: “No, nothing in life is free. Only the candy in this store is free.”

Girl: “Momma, love is free.”

Mother: *to boy* “Your sister is right; love is free, but that’s it.” *to the girl* “Good one!”

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Unfiltered Story #177704

, , | Unfiltered | November 16, 2019

(I’m the customer in this story. I’ve had a stressful day and it was only 11 A.M. or so. The truck didn’t start, my daughter (who is 1) made us late for her appointment, and I got stuck behind a slow moving vehical which made us even later, and she had shots. I was still sniffling and was just overall felt pretty terrible when I decided to stop and get some fries and a soda from a popular fast food place.)
Me: *pulls up to the order box*
Worker: Welcome to (name of fast food), what can I get for you?
Me: I’ll have a large Friday…
Worker:….
Me:…*realized what I just said and hit my head off the wheel*…I’m sorry I meant a large fry…
Worker: *chuckling* Anything to drink?
Me:…Medium coke?
Worker: How about a large?
Me: Yes please.
Worker: Thank you, pull up to the first window.
Me: Thank you. *pulls up*
Worker: *laughing*
Me: It’s been one of those days.
Worker: I can see that! We all have them, are you alright?
Me: I’m stressed.
Worker: *nods her head and takes my money*
Me: I do hope that made your day better.
Worker: *laughs and hands back change*
(Thank you worker for making me smile a bit at my own mistake, I honestly needed it!)

That Price Is Phone-y

, , , , | Working | November 11, 2019

(The smartphone brand I have has just released a new model. Usually when this happens, my cell phone carrier drops the price of all of the older models. The day before this story, my mom had just gotten one of the older models for herself. I had been interested in the same one she got, and she tells me it is only costing her $15 per month, so I decide I will go get one for myself. I go to the store that is closest to her house, which is, to my knowledge, the store she always goes to.)

Me: “Hi, I’m interested in getting a [phone model]. My phone number is [number].”

Salesperson #1: “Okay, let me pull up your account… Great! It looks like you are eligible for a new phone today. Can I ask you why you are interested in the [phone model] specifically?”

Me: “Honestly, the price is my biggest motivation, and I just found out that it is the same size as my current phone, so I don’t have to buy a new case.”

Salesperson #1: “That’s definitely a bonus; however, I don’t actually have any more [phone model] in stock. They have been on backorder for weeks. I could get you a [newer phone model] for only $5 more per month, though. It has a lot more features and will last you longer before losing software support.”

Me: “Hmm… I’m not really interested in that. Are you sure you don’t have any more? My mom was actually just in here yesterday and got one for herself.”

Salesperson #1: “Yeah, we’re definitely out. She must have gotten it at a different store, and I wouldn’t be surprised if they’re out now, too. They’re going fast.”

Me: *sigh* “Okay… So, the [newer phone model] is $20 per month?”

Salesperson #1: “No, it’s $25. $5 more than [phone model].”

Me: “What? That’s odd, because my mom said she is paying $15 for hers…”

Salesperson #1: “That’s not possible. The price has been the same for over six months. Unless there was some sort of store-specific promotion at the location she got it, I have no idea how she could have gotten one cheaper.”

Me: “As far as I know, she got it here. This is the closest store to her house and I’ve never heard that she has gone anywhere else.”

Salesperson #1: “It definitely wasn’t here. We have not changed our prices and there is no scheduled price drop coming up, either. What’s her phone number? Let me look up her account…”

(I give her the number)

Salesperson #1: “Oh… She is paying $15 for it. That is very strange and I have no idea how it happened. But I can see it definitely wasn’t here; I have no record for her at all at this location. I guess all I can tell you is to find out which store she went to and see if they still have that sale going on.”

(I leave the store and text my mom.)

Me: “Where did you get your phone?”

Mom: “[Store I am at]. It’s the only one I go to. Why?”

Me: “They told me they have no record of you ever being here and have no idea how you got your phone so cheap because they are supposed to be $20 per month.”

Mom: “What the f***?”

(The next day I call the next closest store I can find)

Me: “Hi. I was wondering if you have any [phone model] in stock.”

Salesperson #2: “Yes, we have quite a few! Which color were you looking for?”

Me: “Oh, that doesn’t really matter to me. But, before I go further, can I confirm with you the price for that one?”

Salesperson #2: “The [phone model] is currently $15 per month.”

Me: “Great! That’s what I thought, but…”

(I tell him about my interaction at the other store the day before)

Salesperson #2: “Well, she was right in saying that the price was that much for the past few months, but the [newest phone model] just came out, so of course, the price of all the older phones dropped! That is what always happens. I have no idea how she didn’t know that.”

(To her credit, the first salesperson didn’t feel overly pushy or like she was lying to me just to get me to buy a more expensive phone, but I didn’t think she was particularly new or inexperienced, either. The fact that she was so adamant about not only the wrong price, but also about my mom never having been in the store, is what baffles me! I am now enjoying my new phone just fine, and my mom has decided to start doing business with the store slightly further away.)

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Unfiltered Story #177128

, , | Unfiltered | November 10, 2019

Our store sells over 20 flavors of popular chocolate truffles, and this conversation has happened way too many times.

Customer: “Hmm…what’s the difference between the white chocolate truffle and the vanilla truffle.”

Me: “Well, one is white chocolate and the other is vanilla.”

Customer: “Oh, awesome! Thanks!”

Been There, Done That, Complained At The T-Shirt

, , , | Right | November 6, 2019

(A woman from out of state comes into our travel agency.)

Customer: “I want to talk to someone about things to do in this area.”

Me: “Okay, where were you thinking of going?”

Customer: “No, I want to talk to someone who works in the travel department.”

Me: “That would be me, ma’am; I can help you.”

Customer: “Fine, I don’t know where I want to go; that’s why I want to talk to someone.”

Me: “Okay, have you visited the coastal area yet? There are a lot of little—”

Customer: *cutting me off mid-sentence* “Yes, I already did the whole coast.”

Me: “Okay, well, what sorts of things are you interested in seeing or doing?”

Customer: “Things I haven’t seen or done before.”

Me: “Do you want to spend time in nature? Or go to museums? Or shop?”

Customer: “I don’t want to go shopping, I could do that anywhere! I want you to help me go somewhere I haven’t been!”

Me: “Okay, how about Bethel? That is inland and has a nice scenic drive.”

Customer: “No, I already spent time there.”

Me: “Okay, how about Bangor? They have museums and a nice downtown area.”

Customer: “No, that’s way too far away!”

(Bangor is two hours away.)

Me: “Okay, so it sounds like you have pretty much explored everything locally within a two-hour distance. I’m not sure what to advise you at this point.”

Customer: “How about New Hampshire? What is there to do there?”

Me: “Oh! Yeah, if you want to travel there, you could do the White Mountains or Lake Winnipesaukee area!”

Customer: *sighs* “No, I have already seen that.”

Me: “Well, I don’t think I can help you. Here are guides on both states; maybe if you read through them you’ll find something that interests you.”

Customer: “This is why I wanted to talk to someone!”

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