Not So Closed Minded All Year Long

, , , , | Right | January 8, 2018

(It’s a Saturday, and we were open for our normal hours, 9:00 am to 1:00 pm. It’s New Year’s Eve, but since it’s a short day, anyway, there is no change in our hours. It’s a common occurrence for customers to come up to the door after we’ve closed and test the door, but today is my new favorite. A customer approaches the door and we can see his shadow through the blinds. He sees the posted hours on the window.)

Customer: *dejected* “Oh, man! I just missed them.”

(The customer is quiet for a few seconds, and then tries to open the door very aggressively, turning the locked handle and shaking the door for about five seconds. Then, he gives up. It goes quiet for a moment, and then I see the shadow of the customer walk past the window, head hanging down, defeated.)

Me: *to coworker* “Did that really just happen? Did he actually verbally recognize that he missed us, but still go door-shaker on us, anyway?”

(The kicker? He didn’t actually “just miss” us. It was 1:30. He wasn’t even close.)

Not Enough Cooks Spoils The Broth

, , , , , , , | Working | January 4, 2018

(This is my first job. Part of my job training somehow did not include the register, so I was never properly trained. This means that if my boss, who normally does register, has to go out for a delivery, one of the cooks rings up customers instead. This time it is a rather hefty bill, the cooks have absolutely refused to help, and the customer isn’t waiting.)

Me: “Listen, at least come and show me how to do this. The customer is irate. I really shouldn’t, but you won’t help me.”

Cook: “It’s easy; just follow the buttons.”

(I go out and try to ring them up. Thankfully the customer is understanding enough when I keep messing up. I get through, take their payment, and send them on their way. I do come up short, but don’t realize it until the owner brings it to my attention.)

Owner: “You! Did you cash out that large bill?”

Me: “Yes. The cooks wouldn’t help, despite not having anything to do or being busy cooking, and [Coworker] wouldn’t answer her phone. I tried to do it. If I came up short, I’m sorry; I’m willing to pay for it at the end of the night.”

Owner: “You idiot girl! You came up $13 short! What were you doing on the register in the first place?! I told you that you are not to be on it! This is why! You’re the reason this place is going down!”

(The owner continues to berate me until I am in tears. The place has already been going down since before I started work, and she also knows I am autistic and have anxiety. She also does this in front of customers until one steps up.)

Customer: “Hey, she’s doing a good job; stop yelling at her. If anything, go yell at those cooks, if it was their job. Honestly, this girl is one of your better waitresses; at least she checks on us and smiles, and doesn’t smell like she’s been drinking on the job.”

Owner: “I-I… but she rang it up wrong!”

Customer: “And she offered to pay it up to make up the difference. Now, let her get back to her job.”

Me: “Th-thank you…”

(I was able to make more than enough to pay it up, and I did. This was just one of many times she got on my case, including letting my coworker’s friend steal my tips when I wasn’t looking. At the end, she didn’t even tell me she was closing the restaurant. I found out when my then-boyfriend — now my husband — asked if I was looking for another job. She also withheld checks for weeks. The place has been closed and a new, much better Chinese buffet has taken its place!)

About To Be (Dis)Appointed

, , | Healthy | December 25, 2017

(I do appointment scheduling for the hospital. The following takes place on a daily basis with different patients.)

Patient: “I need to reschedule my appointment for next week.”

(I take their name and date of birth, and I look up the appointment.)

Me: “Okay, so, the only appointment I have in June is for the 18th at 7:30 am; then I am going into the middle of July.”

Patient: “Oh, no! I can’t wait that long; do you have anything Tuesday?”

Me: “No, I’m sorry. The only opening I have is June 18th.”

Patient: “How about Wednesday?”

Me: “No. Like I said, the only opening I have in June is the 18th; then I am going into July.”

(This goes on a few more times.)

Patient: “Okay, I will just take June 18th. You don’t have anything a little later in the day, though, do you?”

Never Too Young To Learn

, , , , , | Right | December 22, 2017

(A young woman, her daughter, and her mother come into the store. The two women stand at the courtesy desk and spend about ten minutes discussing lottery tickets. The little girl, who is about five, immediately runs around the store being a nuisance, knocking things over, and even hitting and kicking employees. Every time someone tries to get the women to pay attention to her, they just laugh about their “precious little [Little Girl].” Note that we’re in an area that is about 99% white.)

Young Woman: “We want games two through twenty.”

Manager: “Okay, that’ll be [price].”

Older Woman: “No, it won’t! That’s way too expensive!”

Little Girl: “Too expensive! Dirty n*****!”

(The whole storefront immediately falls silent. Another mother who is in my line covers her young son’s ears, looking at me, mouth agape in shock.)

Little Girl: “Dirty n*****! Dirty n*****!”

(My manager, who has been serving the two women, stares dumbstruck at them. They’re still looking at lottery games, discussing prices, completely oblivious to what the little girl is saying.)

Customer In My Line: *quietly* “Please, do something! This is horrible!”

(All the while, the little girl has been screaming even more racial slurs, getting progressively louder until she is shrieking. Finally the two women notice what she’s doing and her mother sprints over to her, smacking her across the face.)

Young Woman: “[Little Girl]! That is enough!”

Little Girl: *screaming at the top of her lungs* “YOU’RE A DIRTY N*****, TOO!”

(Her mother picks her up and runs out of the store. The older woman gives the lottery tickets one more look and then follows. The storefront is still frozen for another few moments.)

Manager: *loudly so people can hear her* “Excuse me, customers. I’d like to apologize for what just happened, and for our poor response. I hope no one was too offended or hurt, and if anyone would like to file a complaint, please follow me to the office.”

(One person follows her. She later told me the person was a neighbor of the women and didn’t complain, just empathized with my manager and explained that the whole family is incredibly racist and has a confederate flag in every window of their house. Thankfully, those people have never come back to the store.)

Unfiltered Story #102053

, , , | Unfiltered | December 18, 2017

(It is late at night and business is very slow. An older woman approaches my register ready for checkout. I scan and bag her groceries as I would with any customer. She then slides her card and it is declined due to lack of funds.)

Me: I’m sorry but your card has been declined. You don’t seem to have enough money on it to cover this order.

Customer: *In a rude tone* I have enough money on this card. I’m going to slide it again!

(The customer slides her card again and it is declined again.)

Me: I am very sorry but you don’t have enough money on your card.

Customer: But I have enough money on my card!

(She then proceeds to slide her card again and it is declined again.)

Me: *in an almost irritated tone* Mam, you don’t have enough money on your card.

Customer: *In a rude and irritated tone* Sonny, are you hard of hearing? I told you I have enough money on my card. I going to slide it again!

(I simply walk away to get a shift leader to assist me with this order. After about three minutes the customer ended up paying with cash.)

 

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