So Many Optometrists But They Can’t See What’s Happening

, , , , | Healthy | February 17, 2019

(My family and I have been going to the same optometrist, a family friend who grew up with my father, for as long as I can remember. He finally retires after around 50 years and sells his business to a local chain optometry company. I get one final exam in with my regular optometrist, about five months before he retires, and I run out of contact lenses around two months after he retires. I call up his old office, now owned and operated by the chain and of whom I am now a patient, to order more.)

Me: “Hi. This is [My Name]; I was a patient of [Optometrist]. I’d like to order more contacts.”

Receptionist: “Of course. But before we can order more contacts for you, we’ll need you to come in for an exam.”

Me: “Uh… I’m sorry, why?”

Receptionist: “Your prescription is out of date.”

Me: “I just had my last exam seven or eight months ago. Why do I need another one?”

Receptionist: “Because you are a new patient; the optometrist has to see you before he can order your contacts.”

Me: “Okay… How much is an exam?”

Receptionist: “It will be [amount].”

(My old optometrist charged a little more than half the price that was quoted to me. My vision insurance only covers one exam every twelve months, regardless of who gives the exam, and at the price they quoted me I cannot afford a second exam in less than a year. I explain as much to the receptionist.)

Me: “There’s really no way for the optometrist to order me enough contacts to get me through the last four months before my insurance covers another exam?”

Receptionist: “Let me speak with the optometrist; we might be able to work something out. I’ll have to put you on hold.”

Me: “That’s fine.”

(I am on hold for about 20 minutes, and finally, the line cuts to ringing. A completely different person answers.)

Receptionist #2: “Thank you for calling [Chain Optometrist].”

Me: “Oh… I was on hold, waiting for a different receptionist to ask the optometrist a question.”

Receptionist #2: “Oh! What was the question, do you know? I might be able to answer it.”

Me: “Whether the optometrist could order me more contacts before I have another exam. I just had one about eight months ago.”

Receptionist #2: “That shouldn’t be a problem. I don’t know why the other receptionist needed to ask the optometrist that. May I have your name, please?”

Me: “Sure, I’m [My Name].”

Receptionist #2: *typing audibly* “Okay… Hm, that’s weird.”

Me: “What’s wrong?”

Receptionist #2: “I don’t have you in my system.”

Me: “That is weird; I thought all my information transferred over fine.”

Receptionist #2: “Transferred? Which doctor did you see?”

Me: “[Optometrist].”

Receptionist #2: “I’m sorry, I’m not familiar with that doctor.”

Me: “But you guys just bought his company?”

Receptionist #2: “Oh… Oh! Oh, you mean in [Town]?”

Me: “Yeah, that’s the one.”

Receptionist #2: “You called the [City] location; we can’t order you contacts, but the [Town] location where you’re registered as a patient can.”

([City] is a large city about 60 miles away; [Town] is a small town that is about a five-minute drive from my apartment.)

Me: “That’s what I did; I called [Town], then I was put on hold when I asked to order contacts..”

Receptionist #2: “Ah, I understand. Our home office is in [City], so all hold calls eventually transfer back to us after a certain amount of time.”

Me: “That’s… strange. Could you please transfer me back?”

Receptionist #2: “Of course. Hold on just a minute, please.”

(I am placed on hold again, again for around twenty minutes. Finally, a third receptionist picks up.)

Receptionist #3: “Thank you for calling [Chain Optometrist].”

Me: “Hi. this is [My Name]. I was a patient of [Optometrist]. I called earlier to order more contacts.”

Receptionist #3: “Of course. Let me look up your prescription. Oh… You haven’t seen the optometrist yet.”

Me: *sighs* “No, but I just saw my old optometrist about eight months ago.”

Receptionist #3: “Well, we can’t order you more contacts until you see the optometrist.”

Me: “Yes, I was told this by the first person I spoke to. She put me on hold to ask the optometrist.”

Receptionist #3: *snorts* “Don’t know why she would do that. She should know we won’t give you any without an exam by our doctor.”

(I have worked customer service for almost ten years, and as such, I don’t want to cause a scene but I am frustrated and this particular receptionist, being so curt with me after the other two were trying to be helpful, irritates me. At this point, including the hold time, I have been on the phone for almost an hour now for what should have been a three-minute call.)

Me: *forcing my voice to be as even as I can* “I’m sorry, let me stop you there. I apologize if I come off as frustrated, but it’s because I am. I have been transferred three times and been on the phone for nearly an hour, and you are the third person I have spoken to. I literally need maybe one full box of contact lenses to get me through four months, as my insurance won’t cover another exam so soon and I can’t afford your exam rate without insurance. Is there really no way for me to get just one box of contacts without seeing your optometrist?”

(There is silence on the line, and I think at first that she hung up. Then, she speaks, very icily and sharply.)

Receptionist #3: “That is how we do things here. You know, there are four other optometrists within ten miles of us.”

Me: “I see. I’ll take my prescription information now, thank you. I’ll order my contacts from [Mail Order Contacts Service].”

(The receptionist proceeded to read off my prescription to me rapidly and, again, rather sharply. I managed to write it down, and as soon as she finished speaking she hung up on me. I got some recommendations from family and friends, and four months later I very happily saw a different optometrist, whose employees were sympathetic but not surprised when I told them about my experience with the chain. They told me they already had sixteen former patients of [Optometrist] switch over to them after the chain took over! Not a good look for the chain.)

Don’t Eat The Afternoon Teas At Their House

, , , | Related | January 19, 2019

(I have brown hair and brown eyes; my younger sister has red hair and blue eyes. I also, unfortunately, struggle with acne, especially as a teenager. We are about seventeen and nine years old, respectively.)

Me: “You look like a strawberry shortcake.”

Sister: “Well, YOU look like a pimple sandwich.”

(Love you too, sis.)

He’s Got A Bad Case Of The Clap

, , , , | Healthy Right | January 9, 2019

(My husband is the customer in this one. He’s at his appointment to check his numbers for high blood pressure to see if he would be okay on his current prescription or not. While it’s important to note that he doesn’t have a hearing problem, he does tend to not listen, and sometimes it can be rather amusing.)

Doctor: “Now, breathe deeply.”

Husband: *does so*

Doctor: “Cough.”

Husband: “Clap?”

Doctor: “Cough.”

Me: “She said, ‘cough,’ dear.”

Husband: “Clap?” *claps*

(All three of us started laughing. The doctor admitted it made her day. I’ve teased him since about putting this online.)

Just Another (Another) Christmas Miracle

, , , , , | Hopeless | January 2, 2019

(This year has been extremely difficult on my family. First, my grandmother, my mother’s mother, passes away eight days after having a stroke. Then, five weeks later, my sister takes her life. Due to the emotional stress and an emotional breakdown, my mother ends up leaving work and is told to not return until after the new year. As a result, both my dad and I help provide for our household. He only gets so much a week, and I get paid once a month through Social Security Death Benefits. During this time, many people have offered — and gone through with — buying my daughter Christmas presents. I go through a couple programs for it, and after I think we’ve received every single present, including ones from my late husband’s family, my mother drops this one on me.)

Mom: *gets off the phone* “That was our landlord.”

Me: “Yeah? What she’s up to?”

Mom: “Her mother put [My Daughter] in the Christmas Children’s Giving selection.”

Me: “Yeah?”

Mom: “She was picked, and will be getting presents tomorrow.”

Me: “M-more?! From random strangers?!”

Mom: “Yep.”

Me: *ducks head down to not let anyone see me tear up*

(To everyone who has helped this family out, after such a horrible and devastating year, just for Christmas, I can’t thank you enough. Thanks to all these people, my daughter will have a great Christmas; we had been so worried what we would possibly do to afford it for her.)

Related:
Just Another Christmas Miracle

Wouldn’t Put It Past Them To Scam A Child

, , , | Legal | December 29, 2018

(I have a personal cell phone, which I am using to play a game while my four-year-old has a snack and uses her tablet. While playing my game, I see a call coming in and I answer it. Nearly right off I realize it’s a scam used before, but using a different system.)

Me: “Hello?”

Scammer: “Hello, this is [unintelligible name and heavy accent]. I’m calling to let you know your netbook has a security issue.”

Me: *thinking of the old Windows version of this scam* “Oh, no, that’s terrible!”

Scammer: “Yes, ma’am, you should check your netbook and make sure its security is running.”

Me: “Will do.” *gets out my WINDOWS laptop and boots it up, letting them hear the Window’s obvious boot-up noise* “What should I do?”

Scammer: “You need to open your security and see if it’s working.”

Me: *pretends to do that, while instead just clicking on the desktop* “Oh, no, it’s not! What do I do?”

Scammer: “Do you see the CTRL button and a button that has four squares on it? Press those two and R together, then let go.”

Me: *hits G, H, and T, doing nothing to my laptop* “A pop-up came up…”

Scammer: “Could you tell me what it says, ma’am?”

Me: “Yeah, it says, ‘Congrats! You are being scammed!’ You people aren’t bright, are you? That was WINDOWS you heard boot up. Not netbook.”

Scammer: *starts swearing*

Me: *puts the phone to daughter’s ear*

Daughter: “No, no, no, no, no! Bad! No!” *wagging finger at phone* “Bad! No! No, no, no!”

Me: *laughing* “Good girl.” *brings the phone back to my ear* “Might want to remove my number; I’ve got plenty of tricks up my sleeve.” *hangs up* “Hey, [Daughter]. Want some ice cream off for telling that bad man, ‘No, no, no’?”

Daughter: “Yeah!”

(Oh, well. Another scammer to mess with, I guess. I hate scammers.)

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