Power’s Out, Brain’s Out

, , , , | Right | January 22, 2021

I am the opening manager at a car wash, convenience store, and gas station. A well-forecasted, major windstorm knocks out power ninety minutes after opening. I stay on in case power comes back. I place signs and cones where they can be seen, but all my electric doors are up. Here are a few of the highlights from yesterday and today.

A customer goes up to the pump.

Customer #1: “Why won’t my card go through?”

Me: “Our electricity is out; we can’t sell gas.”

Customer #1: “But I’m on empty! What do I do?”

Me: “I’m told that [Station] across the river is operating.”

Customer #1: “But they make you pump your own there.”

Me: “Well, sorry, I can’t help.”

Later, another customer walks into the dark, silent store.

Customer #2: “You take credit cards, right?”

Me: “Not without power, we don’t.”

Customer #2: “Oh, your power’s out, too?”

I kept count; fourteen times yesterday I was asked if the power was out.

What is going to happen when some weapon attack or act of nature knocks the whole country or world offline?

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In For A Penny, In For A Whole Bunch Of Pennies

, , , , , , | Working | January 15, 2021

About twenty years ago, when I was in high school, I worked after school at a drugstore chain. One of the shift supervisors was a real jerk. He made the girls who worked there very uncomfortable and was all around just a bully.

One day, he decided to sneak up behind me and dump some cologne on me that was marked to be thrown away. I absolutely reeked for the rest of my shift. I was furious. I have a sensitive nose and I was miserable. He thought it was hilarious.

I got my revenge when I left for the night.

Earlier on in my shift, I got extra rolls of change for my register in case I needed them. It was pretty quiet so I didn’t end up needing them. I worked until close, and it was the supervisor’s job to count the register; I was scheduled to be off as soon as the store closed.

Just before leaving, I opened and dumped out every single roll of coins in my register. The spaces for the coins were completely full. My supervisor had to count it all out before he could go home for the night.

He never messed with me again. He couldn’t do anything to me because then it would come out that he’d dumped the cologne on me. And technically, I didn’t break any rules.

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This Bank Is So Cancelled

, , , , , , | Working | January 5, 2021

I am a female in my twenties. I am on my bank mobile app reviewing purchases and withdrawals from the last few months when I notice a couple of charges on my debit card that I don’t recognize. After determining that they came from two online stores that I have never visited, I decide that I should cancel the card and get a new one issued. The charges only total about $6, but I know thieves will sometimes test a card with a small purchase to see if it works before making a larger one.

I drive to the bank and ask the teller about how to get a new card, and they direct me to a specific manager’s office.

Me: “Hello, I was told you could help me get a new debit card issued. There have been some fraudulent charges on—”

Manager: *Interrupting me* “Are you sure they were fraudulent?”

Me: *Pauses* “Yes? I reviewed where the charges came from and I don’t recognize them.”

Manager: “You must just not remember. Happens all the time. I’m sure you went on a shopping spree with your friends and forgot about something that you bought.”

I am definitely not the type of person to go on random “shopping sprees” with my friends nor forget what I purchased, and it irks me that she is stereotyping me in this way, but I try to remain calm.

Me: “Um, no. These charges came from online stores that I have never even heard of. If you bring up my checking account, I can show you. One was on [date] and another was on [date].”

Manager: “We can’t refund those. We can only refund you if the purchase was made less than thirty days ago. If you really thought someone was using your card, you should have come in sooner.”

Me: “I understand that. The charges were only about $6 and I didn’t notice them until very recently, so if I can’t get reimbursed that is fine. I just want to cancel this card and get a new one.”

Manager: “It’s gonna be a long process to get a new one, you know. You won’t have a debit card for several weeks until the new one comes in. Are you sure you didn’t just forget you bought something? This is going to be a lot of trouble over only $6.”

Me: “Yes, I am positive. I have other credit cards I can use, or cash. It’s not about the $6. I do not want more, larger fraudulent charges showing up on my bank account, so I would like a new debit card.”

She eyes me for a moment longer, as if waiting for me to realize I’m making a huge mistake.

Manager: “Fine, I will cancel your card and order a replacement. Your new card will be mailed to you.”

I eventually received and activated my new card without any issue, and I thought this was the end of it, until about a year later. I received a parcel in the mail from my bank, and I was surprised to find it contained another debit card… with my old card number and an updated expiration date. The card, it seems, was never cancelled, so I’ve apparently had two open debit cards attached to my bank account for over a year. Luckily, it doesn’t appear that any more fraudulent charges were made, but I will be calling my bank tomorrow and demanding to speak to anyone ELSE who can cancel my old card.

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You Can Smell The Bad Attitude From Here

, , , , , , | Right | November 30, 2020

I work at a dry cleaners, and we clean the clothes onsite. I’ve worked here for several years, and we have a fairly easy redo policy if the customer is not happy with the result. Unfortunately, the next town over is a wealthy community, and we have to deal with several rude, entitled customers.

One evening, a woman storms in with a sweater. I can see that the paper identification is still attached from when we cleaned it.

Customer: “Smell this! This is not clean!”

Me: “That’s okay; I’ll have them reclean it for you for free. Just sign here.”

Customer: “No, you need to smell this! It’s disgusting.”

Me: “Your word is enough. There will be no charge for us to redo it. I just need a signature.”

The customer thrusts the sweater at my face.

Customer: “I want you to smell this, now!”

Me: “I can’t. I’m anosmic. Now, please—”

Customer: *Cutting me off* “I don’t care what f****** religion you are! You will smell this now!”

Me: “Ma’am, ‘anosmic’ means I have no sense of smell. You could cram a dead fish in my face and I still couldn’t smell it. Now sign here so we can clean this for you.”

She just gave an angry grunt and didn’t say another word to me as she signed the form. I printed her claim ticket, told her when it would be ready, and told her to have a nice day.

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It’s A NAR Kinda Day

, , , | Right | November 4, 2020

I’m in a coffee shop. Despite getting enough sleep, knowing full well how to read, and everything else, I still managed to become a typical NAR. I’m absolutely ratting myself out on this one.

I go to pay for my coffee. I look at the card reader to see if there is a note. There is! It says, “Chip does not work, please swipe!”

Cashier: “And that is [total]. Please swipe.”

I insert the chip.

Cashier: “Um…”

Me: “Oh, my God! I am that customer today. I even read that and heard you!”

I take my card out and swipe.

Me: “I am so sorry.”

Cashier: *Laughing* “Your coffee was free today by the way; you had enough points.”

Me: “I still done messed that up.”

Cashier: “To be honest, you have been one of the nicer ones about it. Most would scream at me that it was my fault.”

Me: “I figured that, which is why I know better, and I know this was all on me.”

Cashier: “Here’s your coffee, your croissant will be up, and don’t worry about it. We’re allowed our days.”

Me: “Long as we’re not jerks about it.”

Cashier: “Bingo!”

I continued to have similar interactions all day, somehow being that customer. I promptly apologized and ratted myself out to the cashier every single time. To those cashiers, I’m so sorry. I really should have paid so much more attention, but for some reason, I decided to turn that part of my brain off.

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