Tattootally Unacceptable Behavior, Part 2

I am one of four managers in our store; I am the only one on duty now. Being in Orlando, we have some very exciting people who work for us; many have colored hair, piercings, and tattoos.

I am cleaning up a mess on the sales floor when a lady comes over and starts going on and on about one of my newest staff members.

Customer: “I would like for you to call a manager; I have a complaint.”

Me: “Yes, ma’am, can I help you?”

I look up from what I am doing; I do not stand up.

Customer: “I want to speak with a manager. It is disgusting, the people who work here!”

I take a deep breath and listen as I finish cleaning up.

Customer: “This girl has too many facial piercings; it is unsanitary. And what is wrong with having normal-colored hair? Even your hair is colored! I guess I could get past that, but I can’t believe you don’t even require tattoos to be covered. I want her written up. Why have you not called a manager?!”

I stand up slowly. My sleeves are rolled up and I have ink on both arms.

Me: “I am the manager on duty. I am sorry to hear your disappointment, but we do not judge people by their appearance here. Did [Employee] refuse you customer service, did they not respond in an appropriate amount of time, or were they rude?”

The lady then evaluated me, checked my name badge, and left in a huff.

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Tattootally Unacceptable Behavior