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Having A Senior Moment, Part 4

, , , | Right | January 23, 2021

I am a fairly new cashier at a chain charity store. I am at the register when an older lady wearing nice clothing walks up.

Me: “Hi! How are you today?”

The customer places four stuffed animals down and ignores me. I ring up her purchase.

Me: “All right, your total today is $2.”

Customer: “Isn’t there a senior citizens discount?”

Me: “I’m sorry, ma’am, I don’t believe there is. I can ask a manager, just to be sure, if you’d like?”

Customer: “Yeah, you do that!”

I call the manager up front and ask. The manager tells us both that there is no discount.

Customer: “This is ridiculous. I read [Random Magazine] and it said there was a senior discount!”

Manager: “It might be for a different chain. We’re not affiliated with ones in different states or even the ones in [City two hours away].”

Customer: “This is bulls***. All your stores should be the same. The magazine said there was a senior discount. I’m never shopping here again.”

She storms out. The manager mouths, “F*** you,” at her as she leaves.

Me: “Do you know you’re my favorite manager?”

Related:
Having A Senior Moment, Part 3
Having A Senior Moment, Part 2
Having A Senior Moment

A Rugged Walk

, , , | Right | January 20, 2021

As I’m working on the downstairs shop floor, a customer approaches me on her way to the exit.

Customer: “Well, I don’t know where all your rugs went. Last time I was in here, there was a big display, but now they’re all gone.”

Me: “Aren’t they upstairs?”

Customer: “No, I just came from there. Oh, well.”

Without another word, she walked out the door. I don’t visit the upstairs department very often, but, intrigued by the mystery of the missing rugs, I went up to take a look. Sure enough, the rugs were not in the rack where they used to be. However, twenty seconds later, I found an even bigger display with some laid out on top of each other on the floor and others in a rack on the wall behind them.

The customer either didn’t want to walk past where the original rack had been or was suffering from selective blindness that day.

Lost Count Of The Attempts At Discount

, , , | Right | December 10, 2020

As a manager, I regularly price-check other charity shops nearby, and I know that our prices are the lowest in the area. Still, we regularly get asked to give discounts, especially if someone thinks an item is faulty.

The cashier calls me to the till to deal with a customer demanding a discount on an item that’s already reduced in our sale.

Customer: “This cardigan has a massive hole in it.”

Me: “I’m sorry, we’ll remove it and send it off for recycling.”

Customer: “No, I want to buy it.”

Me: “Okay, well, it’s on sale, so it’s only £2.49.”

This is for a brand that would have cost upwards of £40 new.

Customer: “Aren’t you going to give me a discount?”

Me: *Showing the tag* “It’s already been reduced.”

I look at the “massive hole.” It’s a small split in the seam that would take less than five minutes to repair.

Customer: “But that’s so expensive, and it needs repairing.”

Me: “It’s already been reduced, and I know from checking that even at our full price, it would still be cheaper than any other charity shop in the area. The repair is a five-minute sewing job that I would do myself if I had the right thread in the stockroom.”

Customer: “Well, I can’t sew. I’ll have to send it to my mother down south to have it repaired, so I think it should be discounted.”

Me: “It already is discounted. Our branch is the cheapest charity shop in the area, and to buy this brand at this price is an absolute steal. [Charity] has set prices and that is the absolute lowest price I can sell that item for.”

The customer spends a good couple of minutes grumbling about how much effort it’s going to be to repair this tiny split seam.

Customer: “What will happen if I don’t buy it? Will it be destroyed?”

Me: “It will go to our recycling centre, where it will probably be repaired and sold in our online shop, and they can get a much higher price than we’re selling it for.”

Customer: “And you can’t discount it?”

Me: *Starting to lose patience* “It’s already discounted. That is the lowest price it will be for it to be worth selling in our shop.”

Customer: “You don’t have to be rude about it!”

Me: “Telling you I won’t discount an already discounted item isn’t rude. Honestly, I’m getting frustrated because you keep asking me for a discount when I’ve already said no.”

Customer: *Thinks for a moment* “Well, I suppose I’ll have to buy it at that price, although it’s going to be such an effort getting it to my mother to repair it.”

Me: “Okay, we’ll ring this up for you.”

I rang up the sale, desperate to get this customer out of the shop before I said something I shouldn’t. She left, talking to herself about how lucky she was to find that particular brand at such a low price, as I wondered if we’d actually had the same conversation.

It’s Dangerous To Open Alone, Take This!

, , | Right | December 7, 2020

We have a no-lone-worker policy, which means I can’t open the shop until I have a second person with me. My morning cashier is off sick, so I’ve delayed opening and put a sign on the door explaining why we’re closed and what time we’ll open. Nonetheless, customers still ring the doorbell to ask why we’re closed.

This is the fourth person to ring it in an hour. They keep rattling the locked door as I come to open it.

Customer: “Are you open?”

Me: “No, I don’t have any volunteers in yet.”

Customer: “What time are you opening?”

I tap the sign on the door.

Me: “One o’clock.”

The customer looks at the sign, which is on the door they’ve been rattling furiously.

Customer: “Oh. But I need to give you a donation!”

Me: “Well, I’m not supposed to take donations while we’re closed, but I will this one time.”

The customer reverently handed me a small plastic bag before dashing off. I got back to the stockroom, wondering why the customer hadn’t just given it to the other charity shop next door. I opened the bag to find… two packs of out-of-date coffee. I died a little inside.

Not Very Charitable Expectations, Part 2

, , | Right | November 27, 2020

I work in a small charity shop selling clothes and other goods. We all work hard to make it look nice, but it’s pretty obvious everything is second-hand. A customer comes in and browses for a while, and then comes to the counter with a child’s ride-on toy with the usual marks from use.

Customer: “This is a bit dirty.”

Me: “Yes, we’ve cleaned it up but those marks wouldn’t come off.”

Customer: “The wheels are all marked up, too.”

Me: “Yes, it’s been used, so they will be.”

Customer: “Oh, this has been used? Can I get one from the back?”

Me: “Sorry, this is the only one; we don’t have stock or anything.”

Customer: “Well, when are you getting more in? I’m not buying a used one.”

Me: *Pause* “You do realise this is a charity shop?”

Customer: “Well, of course, I do. It says on the front.”

Me: “Everything here is donated; it’s all second-hand.”

Customer: “It’s… what? What do you mean?”

She looks around, confused.

Customer: “You’re selling for charity.”

Me: “People donate things to us. Sometimes we’re lucky and get things that are pretty new-looking, but everything here is used.”

Customer: “So… you don’t sell anything new?”

Me: “Er. No. Sorry.”

Customer: “Oh, right. Sorry, then. I don’t want this… I didn’t know how this all worked.”

She left the toy on the counter and walked out, still looking a bit confused. Seriously, even if you’ve never been in a charity shop before, it’s pretty obvious that nothing is brand new!

Related:
Not Very Charitable Expectations