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Sometimes We Look At Men Who Are Married And We Ask… “How?”

, , , , , , , | Right | May 13, 2022

Working in a breakdown (roadside assistance) call centre, we would naturally have extremely busy periods in a day, but equally, there could be times when we wouldn’t get a call for ages. These times were useful for getting some admin work done — especially for the team leaders — but now and then there simply wouldn’t be anything to do.

In one of these rare periods, my coworkers and I are sitting about and chatting. The conversation has turned to discussing particularly memorable calls, whether for spectacular rudeness, unusual situations, or otherwise amusing conversations.

All our calls are recorded, and evidently, the team leaders keep a “hall of fame” directory in the system, and people begin requesting their favourites. The first they play is from one of our team to the recovery agent.

Teammate: “Hi, this is [Teammate] calling from [Breakdown Company]. I’m just checking in on the progress of the [car model] you’re recovering for us?”

Agent: “Ah, yes, in Harrow?”

Teammate #1: “Hello, yes, can you hear me?”

Agent: “Yes, Harrow.”

Teammate #1: “Harro, yes, can you hear me?”

This goes on for longer than you might expect.

Agent: “Mate, I’m NOT saying, ‘Hello’, I’m confirming the location of the recovery, which is in the TOWN, Harrow!”

Teammate #1: “Oh… right. Sorry!”

We stop the recording there and move on to the next one. It starts off as a pretty standard call; the driver sounds a little agitated but is polite to our teammate. Partway through taking some details, the caller suddenly explodes:

Caller: “WILL YOU STOP F****** TALKING TO ME WOMAN?!”

Teammate #2: *Who is a woman* “Erm…”

Caller: *Talking over a raised voice in the background* “Sorry [Teammate #2], I wasn’t talking to y— SHUT THE H*** UP! I’M TRYING TO TALK TO THE BREAKDOWN PEOPLE!”

There is a heated discussion between the caller and the woman in the car. Shortly, there is a sound of a car door being opened and then slammed shut.

Caller: “Sorry about that. The wife thinks it’s all my fault the car’s doing this. You know women, all a bunch of b****es, right?”

He makes a strangled noise, seemingly remembering he’s talking to both a woman and a complete stranger.

Caller: “…and men, we’re all b*****ds, too! Haha… Anyway…”

The rest of the call proceeds without incident. As it’s wrapping up:

Caller: “Okay, thanks, [Teammate #2], we’ll wait to hear from you! And sorry for calling all women b*****s! Bye!”

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What are some stupid customer moments you’ve experienced?

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