(My husband is in the army, and we have to break our lease because he has received orders for overseas. When we move out of our apartment, we are told it is in fantastic condition, and we shouldn’t owe them any money. A few months later, we receive a bill from them, stating that we owe them nearly $1000, because they had to paint the walls, replace the carpets, and replace the blinds. After months of fighting with them, and them constantly changing what the charges are for, it goes into collections. I receive a phone call from them while we are overseas.)
Bill Collector: “Hello, I need to speak to Mr. [Name].”
Me: “This is his wife; he’s not available. May I ask what this is regarding?”
Bill Collector: “Yes, [apartment complex] has stated that since you broke your lease, you have to pay this amount.”
Me: “It says it was because of a broken lease? That’s not what my original paperwork says.”
Bill Collector: “Yes, my records state that you and your husband still had nearly a year left on your lease and you broke it.”
Me: “Yes, we broke our lease, because my husband received orders for overseas.”
Bill Collector: “So you admit you broke your lease. That means you owe this amount.”
Me: “No, ma’am, there’s a clause for military. They received a copy of our orders prior to us leaving; therefore if your records state that we owe them because we broke our lease, then we owe nothing.”
Bill Collector: “If you broke your lease, you have to pay.”
Me: “No, we don’t. Military clause.”
Bill Collector: “Well, the orders weren’t for you; they were just for your husband, weren’t they?”
Me: “No, my name was on them too.”
Bill Collector: *sarcastically* “But you didn’t have to go. Only he had to go. You could have stayed in the apartment until the lease was up.”
Me: “Are you kidding me? You’re not getting a dime from us. Don’t bother calling here again.”
(I hung up on her. Eventually, I spoke to someone different at the collection agency, explained the situation, and they dropped the charges completely, without it affecting our credit.)