An Explosive Assumption
I’m waiting in line to do a return. It’s early morning, and the store is empty except for the employee behind the counter, a woman in line in front of me, and me. The woman in line is wearing a green jacket with a vaguely military cut, but she’s clearly not in uniform.
Woman: “Hi, I need to return this wireless keyboard. Most of the keys don’t work.”
The employee looks at the keyboard.
Employee: “Unfortunately, your warranty doesn’t cover accidental drops. Can you tell me what happened?”
The woman starts miming the accident.
Woman: “So, I had it sitting on a table, and I was trying to look up… Actually, I’ll just get to the relevant part. It was hit by a mortar a—”
Employee: “A mortar?! Oh, my God, are you okay?!“
Woman: “No, it—”
Employee: “Where were you?! I’m amazed this is all that happened!”
Woman: “I wa—”
Employee: “Of course, we’ll get this replaced! You just wait right here!”
He grabs the keyboard and rushes into the back. The woman turns back to me with her mouth open mid-word and her hands still held up miming the action of grinding something.
Woman: “…and pestle. It was hit by a mortar and pestle. That I dropped.”
This story is part of our Best Of November 2020 roundup!
Read the next story in the Best Of November 2020 roundup!
Read the Best Of November 2020 roundup!
Question of the Week
Have you ever served a bad customer who got what they deserved?
