Unfiltered Story #194383

, , , | Unfiltered | May 17, 2020

(I work customer service at a chain grocery store. We have a policy of no returns over $10 without a receipt.)

Customer: I’m a caterer and I bought this stuff and now I don’t need it.

Me: Do you have your receipt?

Customer: No.

(I begin checking the prices, even though I know it will be well over the $10 limit. She ends up with nearly $40 worth of merchandise.)

Me: I’m afraid I have to have a receipt for any amount over $10.

Customer: Let me talk to a manager.

(Up to this point, the customer has been very polite. I call my manager and she tells him she wants to return the items. I tell him the total for the items.)

Manager: We can’t refund these items without a receipt.

Customer: I bought them from here. These are YOUR products.

Me: (picking up one of her items) Ma’am, this is a national brand, not our brand.

Customer: I don’t care! I bought it from this store!

Manager: Did you use your loyalty card and remember the date of purchase? If so we can pull your receipt.

(At this point, the customer is becoming increasingly irate.)

Customer: I don’t always use it! You need to give me my money if I want to return this stuff!

Manager: Sorry. Without a receipt, we can’t refund it.

Customer: FINE!

(My manager goes to assist another customer.)

Customer: I bought this stuff here, I should be able to return it.

Me: Not without a receipt, I’m afraid.

Customer: That’s stupid.

Me: My manager’s word is final.

Customer: To hell with his word! And anybody else’s word! To hell with your word! To hell with you!

(Customer storms out. Next customer walks up and places some tomatoes on my counter.)

Customer #2: These were accidentally left out of my bag yesterday. And I have MY receipt.

Customer Service, Come Rain AND Shine

, , , , , , | Right | April 18, 2020

I was working as a cashier during a very rainy summer. When I finished ringing up a customer, I would always ask if there was anything else I could do for them. A lot of customers, thinking they were clever and original, would ask me to stop the rain. I would look out the window, snap my fingers, and then look annoyed and apologetic when the rain didn’t stop, and it made the customers smile.

One day, it was raining extra hard and a customer asked me to stop the rain. I looked out and snapped my fingers at the sky and, by pure coincidence, the rain immediately stopped and within about ten seconds the sun began to shine brightly.

I was as astonished as anyone, but I managed to keep a straight face, turned back to the customer, and asked, “Is there anything else I can do for you?”

She just backed away slowly, gripping her purse, staring at me with eyes like saucers, and then turned and fled.

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The Great Amex Vex

, , , , , | Right | April 13, 2020

(I’m ringing up a customer who has been somewhat impatient. She has a sizable order. We have never taken American Express. I have been working at this store for over two and a half years and I am a manager.)

Me: “Okay, your total is [total].”

(The customer hands me a card and I take it without looking.)

Me: *looking down* “Oh! I’m sorry, we don’t take Amex. Do you have another card?”

Customer: “Since when?”

Me: “I don’t think we’ve ever taken Amex. Sorry.”

Customer: *irritated* “You’d think for someone spending [total], you could take Amex.”

Me: “No, I’m afraid not.”

Customer: “Well, can you go ask a manager if you can take it this time?”

Me: “Um, I’m sorry, but I guarantee we can’t.”

Customer: *snippy* “You mean you won’t. You can; you just won’t!

Me: “Ma’am, it’s not me. The card reader can’t take Amex, because we have no contract with them.”

Customer: “WHATEVER!” *throws her bank card at me*

Me: “Thank you so much! Have a nice day!”

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The Father Of All Email Fails

, , , , | Right | April 7, 2020

(I’m working an event for the Super Bowl. To even get to the football toss game where I’m stationed, you need to sign up at the front, which then emails you a QR code needed for the game. My coworker is dealing with someone who is absolutely refusing to show a QR code and I head over.)

Me: “Hi, sir, you just need to check your email and you’ll be all set.”

Customer: *to his two little boys* “Boys, thank the lady here for not letting us play the football toss. It’s all her fault you can’t play.”

Me: “Sir, all you need to do is check your email.”

Customer: “Boys, wave at the lady who won’t let us play the football toss. I guess we can’t play today!”

(We’re pretty relaxed if people don’t have a code, but this guy’s attitude was so bad we let him leave.)

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Tipping The Scales

, , , , , | Right | April 3, 2020

(I have just handed the check to a table of four young customers who look like they might be in high school. Their bill is $42.58 and they leave me $43 in cash. I immediately chase after them as they are just leaving the building, thinking it must have been a mistake.)

Me: “Hey, guys! I was just wondering if something was wrong with my service tonight? You only left me 42 cents as a tip.” 

Customer: “Well, no, there wasn’t a problem. We just didn’t have enough money extra to leave you a tip.” 

Me: “Okay… Just so I’m understanding correctly… you think it’s acceptable to come into a restaurant and order enough food that you can barely pay for down to basically the last penny and then not tip your server?” 

Customer: “Well… like I said… we just didn’t have enough left over.” 

Me: “Then next time you want to come out, either make sure you have enough money to pay for what you want, assuming you all can add correctly, and either order less food so you can tip appropriately… or, to save everyone the headache, just stay home. Because now, when I clock out of here tonight, I will have to tip out the bar, the bus boy, and pay taxes from all the tips I made, which technically means it cost me money to wait on you. That is literally the opposite of what my purpose is in coming to work every day. So, thank you very much for wasting my time. If you come back, just be aware that I will absolutely refuse to serve you and I can’t tell you that anyone else here will want to, either. Have a nice night!” 

(One of the girls came in to complain to my manager, but when he heard my side of the story, too, he basically laughed in her face and told her that we don’t really need customers like them, anyway. At the end of the night, he even bought me a beer. WINNING.)

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