The Gift Card That Keeps On Giving, Part 20

, , , , | Right | March 1, 2021

I am a front-end supervisor at a popular discount retail chain. I overhear my main cashier next to me having problems with a customer.

Customer: *Yelling* “I don’t understand! Why are you giving me a store credit for a gift I received?”

This is the second time this customer has yelled at my cashier, so I tell the cashier to move to my till to take care of the other customers in line.

Me: “Hello, I’m the supervisor. Can I look at your receipt?”

She hands me a gift receipt which is only valid for store credit.

Me: “Oh, okay! You see that this is a gift receipt? This is only valid for store credit. It’s because it doesn’t act as an actual receipt from the original buyer who used cash, debit, or credit for the original purchase.”

Customer: “I don’t want anything from this store, so give me cash or call your manager.”

I try as hard as possible to refrain from calling a manager just because they are going to give the same answer I have already provided.

Me: “I am the front-end supervisor and can assure you that nothing can be done from the gift receipt. If you contact the family member that gave it to you then they probably have the receipt and can return it for you.”

Customer: “Look. The person that gave this to me is someone I don’t like, and I do not want to contact them.” 

Me: “Okay.” 

I process the return normally and give her a store credit with the amount of the item that was returned.

Me: “Your store credit has $21.39 on it. It never expires, so if you don’t find a suitable replacement today, just keep it with you until next time. Thank you!”

The customer looked speechless and accepted the store credit after I processed it. Sometimes you have to ignore the anger and do the procedure anyway. She walked away and actually found a few items she wanted.

Related:
The Gift Card That Keeps On Giving, Part 19
The Gift Card That Keeps On Giving, Part 18
The Gift Card That Keeps On Giving, Part 17
The Gift Card That Keeps On Giving, Part 16
The Gift Card That Keeps On Giving, Part 15

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Not What They Ordered, Not That We Care

, , , , | Right | February 27, 2021

We have two shifts for waitstaff: a lunch and early afternoon shift and then a late afternoon and dinner shift. Each server covers a specific “zone,” and you hand off to another server at the end of your shift. That means that if someone comes in right when things are changing over, the person who brings them their food or brings them the check can be a different person than the one who took their order.

I’ve come in for my shift to find I have a group of six already seated with their order taken. Their meal comes up quick, and I take it out to them. They don’t seem to notice that I am a different person, but I am able to ask who had what and I get five of the six meals laid out. On the sixth, however, we hit a snag.

Me: “And here is [meal] for you.”

Diner #1: “This isn’t what I ordered.”

Me: “Oh, I’m sorry about that. What did you order?”

Diner #1: “I dunno, but this isn’t what I ordered.”

I check the receipt to confirm that the meals all match what was ordered.

Me: “Okay, did anyone else actually order the [meal]?”

The table all either ignore me as they’ve started chowing down or give little shrugs.

Me: “Well, this is what is on the order form. Are you sure that you didn’t order the [meal]?”

Diner #1: “No.”

One of the other diners looks over from her food.

Diner #2: “[Diner #1], you did ask for [meal].”

[Diner #1] gives a sort of shrug. I’m getting rather annoyed because more people are coming in, and I have more orders I need to go take, but I work to keep my smile up.

Me: “All right, well, this is the [meal] that you asked for. I’m sorry if it doesn’t look like you thought it would, but this is what was on the order ticket. There is a menu there if you want to look up something else. I have to run. Let me know if there is anything else you need.”

I then left the meal in front of her and hurried off before she could claim it wasn’t what she had ordered again. I mentally wrote off that table as far as tipping goes, but one thing I’ve learned is that it doesn’t pay to bend over backward for one customer when it means leaving several other customers neglected.

Of course, when I came back by, her plate was half-devoured and she was eating it quite happily. She didn’t mention the order being wrong again, and they tipped just fine.

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A Heart-worming Tale

, , , , , , | Related | February 26, 2021

My teenage son and I have just finished checking out. He takes the receipt and starts to toss it in the trash.

Son: “I should just throw the receipt away, right?”

Me: “No, we have to keep it.”

Son: “Why? You can’t return food.”

Me: “You can if there’s a worm in your celery.”

Son: “…”

Me: “I once got some celery, and when I cut into it, a worm had eaten all of the inside parts. I put the worm in a jar, took the celery back, and asked if they wanted the worm, too. They exchanged the celery but didn’t want the worm.”

Son: “So, did you keep the worm? Love it? Nurture it? Raise it as your own?

Me: “Well, this wasn’t how I wanted you to find out, my little celery worm.”


This story is part of our Best Of February 2021 roundup!

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A Porch Choice Of Seating

, , , , , , , | Right | February 15, 2021

There are a few outside tables spread out for social distancing. A customer wanders indoors.

Waiter: “Ma’am, I’m afraid we don’t have any indoor seating.”

Customer: “Oh, I know, but no one came by to give us menus, so I wanted to see if we’re supposed to order inside or something.”

Waiter: “I’m sorry about that; I’ll bring your menus right out. Which table are you at?”

Customer: “The one on the porch.”

Waiter: “The one… Can you point it out to me?”

Customer: “Yeah, but I can’t see it from here. On the porch, around to the left?”

Waiter: “Around to the left… Ma’am, that’s not part of [Restaurant]. I’m pretty sure that’s just someone’s house.”

Customer: “Oh, God! The waitress said we could sit anywhere, and I guess we just… we might have taken that too literally.”

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Hellfire Is What You’ll Get

, , , , , , , | Working | February 5, 2021

Several members of the IT staff are ex-military, but I’m not. This has led to a lot of pranks and jokes between the IT techs.

I notice a technician passing through a hallway one day when our printer isn’t working.

Me: “Hey, [Tech], printer two is down again.”

Tech: “Ugh. We need to get that repaired for real.”

Me: “I’m putting in an order for parts for a few new monitors. Want me to add anything?”

Tech: “Yeah, add in, um… a new AGM-114.”

He leaves without explaining what that part is. I dutifully submit the order with “Part: AGM-114” and “Purpose: printer repair.” Ten minutes later, an IT higher-up comes storming into our office waving my order.

IT Supervisor: “What smarta** ordered a Hellfire missile for the printers?!”

We are no longer allowed to order parts from IT by serial number only.


This story is part of our Best Of February 2021 roundup!

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